Mercure Avignon Gare TGV

Great stay Family of 4 (including a 13 and 9 yo)+ cat + electric car. We initially came in for two nights to use it as a base to go around and visit Provence. Our initial criteria was to find an hotel in Avignon with electric chargers for cars, a pool and accept pets. Needless to say it was almost mission impossible but this hotel ticked all the boxes. We stayed in rooms 206 and 207. The rooms are spacious and new (we went for two joint classic rooms), the food of restaurant (although a bit on the expensive side) was fabulous and the pool surprising large for an hotel in this area. Lovely place to go to after a day of visits to cool down and enjoy a few cocktails. We tried all the facilities: gym, spa, pool, electric chargers, restaurant, bar, kids room and everything was to the standard you would expect. I must admit that we were one of these families with a hundred and one requests but they were always handled to perfection and with a smile: as we had a cat with us, we requested no housekeeping be done which they obliged (you’d be surprised how many hotel forget and let the cat escape 🙈), we were able to get joint rooms as we were travelling with teen/children, and upon request they provided fruits salads as desert for the kids menu instead of ice cream as set out in the menu (nice change as they spent their afternoon eating ice cream as it was so hot!). We enjoyed our trip so much that we decided to extend it by one night and do a late check out, again, not a bother. A big shout out to Manon, Deborah and Mathis who were great at the restaurant (+the barman who I didn’t get the name and makes great cocktails). The plus: the rooms, pool, electric car chargers (a lot of them so no queue!), the restaurant The “less”: towels and a mirror in the gym would be nice (especially for those doing weights to watch their backs) and check your bill re breakfast, I think it is automatically included but the staff is happy to remove it once you point this out. Overall, an excellent experience.

We were overcharged at check-out, the whol check out process was very chaotic adn the staff seemed very clueless. We were rushing for a train so in the end gave up arguing. After more careful review of our invoice, we were charged for breakfasts which we had pre-paid at time of booking. I have emailed the hotel, who have confirmed that they did make a mistake and we were overcharged and they asked for my card details to process the refund. This was 4 weeks ago and I have heard nothing since and not received a refund. I can't believe they admitted overcharging us and still have yet to refund us, it's daylight robbery!

Really nice hotel. Rooms were new and had loads of space. The pool was fab too for after a day of exploring I’m Avignon. The train station is a ten minute walk and only takes 5 mins to get to the city centre. Staff were super helpful and friendly. The only thing I would suggest is to make sure breakfast is well stocked. One morning we came down 40 Minutes before breakfast was over and a lot of the stuff was gone. A bit more variety would be great too.

The hotel is very convenient and walking distance from the TGV station. I was immediately greeted at the lobby. I was very early arriving, and I did not expect them to have my room ready. However staff wanted to have the housekeepers prioritize my room first. I used Avignon as my base to explore Provence. They have 2 gated parking lots and 8 electric charging stations. There is a Super Carrefour nearby and 7 minutes to Palais des Papes Parking garage. I would not hesitate to stay here again when visiting Provence.

After an unpleasant night at a bed and breakfast in Orange, we booked walk in stay at this Mercure. It worked out perfectly. The rooms were clean, quiet, comfortable. And the staff across the board was warm and welcoming. We didn't get to use the pool but it looked wonderful and relaxing.