北京索菲特大酒店 5 星

客户意见评级 (ALL 评级) 4.9/5 16 评论

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北京市朝阳区建国门, 南大街2号, 100022 北京, 中国

描述

酒店其他优惠

  • 健身中心选用尤为先进的泰诺健ARTIS系列。

  • 客房内坐拥京城美景，提供蓝牙音箱系统，呈现独特的圆形浴缸于豪华大床房及套房

  • 尽享酒店各特色餐厅及酒廊的饕餮美味。

  • 庄重宏伟的地标性建筑外观，令人惊叹的天际美景，尽享中国首都独具魅力之精彩。

  • 北京索菲特大酒店坐落在北京市中心繁华的外交与商务区。

我们的客房

酒店位置

北京索菲特大酒店

北京市朝阳区建国门, 南大街2号
100022 北京
中国

GPS:39.906274, 116.436733

电话
传真 +86 10 8590 1688

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.9/5  16 评论

TripAdvisor 评级  5.0/5  5,404 评论

Terrible customer service

Tripadvisor 评级 1.0/5

wendyl23 家庭住宿 - 经 TripAdvisor 认证的评论

Worst customer service. Asked the concierge on spa prices at the hotel and he told me to look it up myself. Also asked to help make reservation at a restaurant and call a taxi and they also refused and told us figure it out ourselves! Rooms smelled like cigarette smoke and had shower water was leaking into room. Overall expected much better customer service from top tier hotel. Would not return

Dear Guest, We sincerely apologize for the inconvenience brought to you, we have conducted a training to the concierge team of customer service, specially the service attitude. and the room division has been focus on the room smell and inspect rooms on daily basis. a replacement of wall paper has been started this year and would been accomplished soon. thank you for your comments and suggestion and apologize again.

Nice Hotel, Good Location

Tripadvisor 评级 4.0/5

wltam013 Couples - 经 TripAdvisor 认证的评论

The hotel is situated at the city centre, a very convenient location. I stayed 4 nights here and I was satisfied with the hotel service during my stay in particular my room. It was very clean and spacious. I was also impresses by yesterday exceptionally good service of the Chinese restaurant and the Cafe. One point I would like to raise for improvement is the bar which was closed so early at 9:00 p.m. All in all, Sofitel Beijing Central is nice hotel and cost effective.

Dear guest, thank you for choosing Sofitel Central Beijing and share your stay experience with us. We are very glad to hear that you had a wonderful stay in our hotel. We will share all your good comments with our team. Looking forward to see you soon in the future.

Bad Service

Tripadvisor 评级 1.0/5

ygj377 商务住宿 - 经 TripAdvisor 认证的评论

酒店没有打电话询问是否要退房就直接扣了押金，但我的订单是需要公司结算，导致我付了两笔钱，而且退款到现在也没退给我，工作人员反应非常慢和推诿，没想到雅高的酒店已经这样了 The hotel deducted the deposit without calling to inquire whether I wanted to check out, but my order was supposed to be settled by the company, which led to me paying twice. Moreover, the refund has not been returned to me yet, and the staff's response has been very slow and evasive. I didn't expect the Accor hotels to have deteriorated to this extent.

尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

An ideal hotel in central Beijing

Tripadvisor 评级 5.0/5

CN18386 商务住宿 - 经 TripAdvisor 认证的评论

The hotel is located in central Beijing with easy accesses to business sites and tourist attractions in town. Good value for the money. Friendly and helpful staff, and clean rooms.

Dear guest, thank you for choosing Sofitel Central Beijing and share your stay experience with us. We are very glad to hear that you had a wonderful stay in our hotel. We will share all your good comments with our team. Looking forward to see you soon in the future.

Fantastic hotel loved every minute of it

Tripadvisor 评级 5.0/5

Bruno M Friends getaway - 经 TripAdvisor 认证的评论

Fantastic hotel after reading so many reviews of the last few visits I was a little bit hesitant to visit this hotel however reviews before were wrong, small lauguage barrier is all I will say however, breakfast was fantastic rooms with huge and amazing pool was great. Didn’t see anything like the comments before about the hotel. Yes, the rooms may be a little bit worn but all hotels are and this is not a new hotel. I didn’t feel that this hotel at all was dark and dreary, and after seeing some of the negative comments before I highly disagree with their view on this hotel, it is a five star hotel and a five star service and a Sofitel brand hotel, highly recommend trying this place location was fantastic. Very easy to get to from the train station which is only two minutes walk.

Dear guest, thank you so much for your praise, we are very glad to hear that and will share it with all the staff. its always so important to have comments from all guests to improve ourselves. thank you again and hope to see you again soon.

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其他网络用户评价我们的酒店

  • 3,354 评论 9.4/10 位置
  • 5,764 评论 8.8/10 房间
  • 8,541 评论 9.1/10 服务
  • 23 评论 8.7/10 上网
  • 2,486 评论 8.8/10 舒适度
  • 1,561 评论 8.9/10 清洁度
  • 1,401 评论 8.6/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。