Fairmont Heritage Place, Mayakoba 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 203

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Fairmont Heritage Place, Mayakoba - Image 1
Fairmont Heritage Place, Mayakoba - Image 2
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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Мексика

Описание

Наши номера

Расположение отеля

Fairmont Heritage Place, Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Мексика

GPS:20.687637, -87.027426

Телефон
Факс +52 984 206 3030

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Рейтинг ALL  4.7/5  Отзывов: 203

Рейтинг TripAdvisor  4.9/5  Отзывов: 107

Сертификат качества 2025

Stunning Resort, But Beware of Billing Issues

Примечание: Tripadvisor 2.0/5

Potential C Реальные отзывы TripAdvisor

I booked a 3-bedroom residence for 10 days at Fairmont Mayakoba Heritage Place in January 2026 for my family. The positives: The resort itself is absolutely beautiful. The grounds are immaculate, the greenery and beach are breathtaking, and the pools are superb. The butler service at Heritage Place was exceptional. Our butlers, Rodrigo and Fernando, were incredibly attentive, anticipating our needs and ensuring our comfort throughout our stay. The issues: My main concerns are with the administration and billing practices. I booked this stay through Chase Travel using points (the property was featured on Chase’s “The Edit”). The cash equivalent for our stay was $34,000 USD, which was advertised to include the room, resort fees, taxes, and breakfast. Upon check-in, the front desk either seemed unaware or unhelpful regarding my pre-paid reservation and placed a $40,000 USD hold on my credit card, effectively limiting its use for a prolonged period. At checkout, I was charged over $3,000 USD for resort fees and an “eco tax,” which I were advertised as included in the Chase booking. My concerns were dismissed, and I ultimately had to escalate the matter to Chase, who reimbursed me for the incorrect charges. Additionally, there were multiple other billing errors totaling over $400 USD. These were acknowledged, and I was told I would be refunded. My advice: review your bill carefully before leaving. Overall, the property and service are outstanding, but the repeated billing issues were frustrating and felt too systematic to be mere mistakes. I strongly urge management to review these procedures to ensure future guests are not similarly affected. This resort deserves to shine without such complications.

Phenomenal Experience

Примечание: Tripadvisor 5.0/5

Ravi M Реальные отзывы TripAdvisor

Our stay was absolutely exceptional! We stayed at the Heritage Place part of the hotel and particularly liked Angel and Brissey at the club bar there. They were attentive, accommodating, and so kind. Highly recommend! We will definitely be coming back again!

Dear 230ravinm, Thank you very much for your kind words and for sharing your experience. We are delighted to know that your stay at Fairmont Heritage Place was exceptional and that you especially enjoyed the service at the Club Bar. Angel and Brissey will be thrilled to receive your recognition—they truly embody the attentive and genuine hospitality we strive to offer. We sincerely appreciate your recommendation and look forward to welcoming you back again very soon. Warm regards,

Come for the amenities return for the hospitality

Примечание: Tripadvisor 5.0/5

Nhtravelerjc Реальные отзывы TripAdvisor

Carlos, Sophia and Irene arranged for the most wonderful surprise: Captain Miguel to come out of retirement to give our friends the eco tour! Miguel offers so many fun facts about the property, flaura, fauna, and birds it gives you a deeper appreciation from which to enjoy the resort. We’re so excited about he’s now in Valet so he can be the first and last experience for guests! We kept Irene pretty busy with lost and found and reservation changes and she accommodated us with positivity for all! Hebert provided exceptionally memorable service at Tauro from wine to meal recommendations. His smile lit up that dark intimate dining room. Jesus the cart driver is such an animated character! He engaged the kids with his silliness and set the stage with our first night welcome! Jose’s service at Feugo was top of the professional game! He timed the meal to perfection and knew the menu in depth. Rodolpho is poolside to meet all our needs with his check ins. Profa Diana at breakfast makes sure the children learn a few new words in Spanish to bring home. We love chatting with her and learning more about Mexican culture. Adalina at breakfast has a smile that’s our morning caffeine and sunshine. Angel at the beach pool was helpful in securing me vinegar for a small jelly fish sting. Victor and Kevin at La Laguna took pride in sharing facts about their local products.

Dear Nhtravelerjc, Thank you for such a heartfelt and beautifully detailed review. “Come for the amenities, return for the hospitality” perfectly captures the spirit of what we strive to deliver, and I am truly grateful that our team made such a meaningful impression on your stay. It is wonderful to know that Carlos, Sophia, and Irene were able to create such a memorable surprise by arranging Captain Miguel’s eco tour. His passion and knowledge truly bring Mayakoba’s natural beauty to life, and we’re delighted that he was able to reconnect with you in such a special way. Irene will also be thrilled to know that her positivity and dedication did not go unnoticed. Your recognition of so many team members—from Hebert at Tauro, Jesús on the golf carts, José at Fuego, Rodolpho poolside, Spanish teacher Diana, and Adalina at breakfast, Angel at the beach pool, and Victor and Kevin at La Laguna—means a great deal to us. Each of them takes immense pride in creating genuine connections, and your words affirm the impact they have on our guests. Thank you again for sharing your experience and for highlighting the people who truly bring Fairmont Heritage Place Mayakoba to life. We look forward to welcoming you back very soon for another unforgettable stay. Warm regards,

Truly exceptional stay at Fairmont Heritage Place Mayakoba

Примечание: Tripadvisor 5.0/5

nicholettee Реальные отзывы TripAdvisor

Our stay at the Fairmont Heritage place was absolutely incredible. Every detail was over the top and perfect from the moment we arrived. The service was unmatched. Our butlers, Jhovanny and Marlon, went above and beyond in every way. They anticipated our needs before we even asked and made traveling with three small children effortless, which is no small feat! One of the sweetest surprises was coming back to find a beautiful teepee set up in our room for the kids—such a thoughtful and magical touch that made their trip extra special. Every dinner reservation was perfectly handled, and every restaurant we visited was delicious. The entire staff was warm, attentive and genuinely committed to making our stay memorable. It’s rare to find a place that delivers this level of care and attention to detail across every interaction. We left feeling relaxed, spoiled, and already planning our next trip back. 5+ stars—Fairmont Mayakoba has our hearts!

Dear Nicholettee, Thank you so much for your wonderful words and for sharing such a heartfelt review. It is gratifying to know that your stay at Fairmont Heritage Place exceeded expectations and created lasting memories for your family. I am especially delighted to hear about the thoughtful touches from our team, and how Jhovanny and Marlon went above and beyond to make your experience effortless and enjoyable. Your kind recognition of their service, as well as the care shown by our entire team, means a great deal to us. The joy of seeing your children’s trip made extra special with the teepee setup perfectly captures the spirit of what we strive to deliver: warm, personalized, and memorable experiences for every guest. We are truly grateful for your kind words and for allowing us to be part of your family vacation. The team and I look forward to welcoming you back soon for another unforgettable stay at your home in Mayakoba. With warm regards,

Spacious Villa, Excellent Service, and Plenty to Do

Примечание: Tripadvisor 5.0/5

Brelf Семьи - Реальные отзывы TripAdvisor

We stayed as a family of five in a spacious three-bedroom residence with a private plunge pool. The villa had four bathrooms, a dishwasher, washer and dryer, and all the amenities you could possibly need. The kitchen was stocked with snacks and beverages, and we opted for the all-inclusive package—which was absolutely worth it. Our butler was fantastic, helping us arrange dining reservations, plan activities, and get familiar with the resort. We enjoyed the food at both pools, the lunch and dinner restaurants, and Hix Bar. Getting around was easy with the resort’s golf carts, which arrived regularly for pick-up. There were plenty of activities for the whole family and for the kids. We toured a cenote, visited the butterfly gardens, took two boat rides through the canals, and we painted hats and alebrijes. My youngest also enjoyed spending time at the kids’ club. The beach itself was wide and beautiful, though sargassum was an issue during our stay. The resort does have a barrier to help, but a recent storm brought in more than usual.

Dear Brelf, Thank you for sharing your detailed feedback and for choosing to spend your family vacation with us. We are delighted to know you enjoyed the comfort and amenities of your residence, as well as the variety of activities and experiences available throughout the resort. It is wonderful to hear that your butler provided such attentive service and that you were able to make the most of your all-inclusive experience. We truly appreciate your kind words about our culinary offerings, activities for all ages, and the beauty of our surroundings. While sargassum is a natural occurrence that can vary with weather conditions, we continue to take all possible measures to minimize its impact so that guests can enjoy the beach to the fullest. It was a pleasure to host you and your family, and we look forward to welcoming you back for more memorable moments in the future. Warm regards,

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Другие интернет-пользователи оценили наш отель

  • 17 Отзывов 7.7/10 Расположение
  • 29 Отзывов 7.4/10 Номер
  • 75 Отзывов 8.4/10 Сервис
  • 37 Отзывов 8/10 Удобства
  • 12 Отзывов 7.8/10 Атмосфера
  • 6 Отзывов 5.7/10 Чистота

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