SLS Cancun

The gym has to be one of the best run resort gyms I’ve ever seen. They offer the most amazing classes, yoga, HIIT, core finishers. The team is so nice and helpful, it’s like having personal access to personal trainers for your entire stay. Julio runs the most organized gym I’ve ever seen, Alex & Hernan are so fun with all the classes and trust me you are going to look fire when you’re done.

I stayed at SLS Cancun solo and had the most incredible time—the room was gorgeous, the food was delicious, and the whole vibe was relaxing and luxurious. The staff was always kind and attentive. A big shout out to Antonio for his amazing service and warm energy throughout my stay. I left feeling refreshed!!

I stayed at SLS Cancun for one night expecting a luxurious experience. While the property itself is beautiful, the service was among the most disappointing I’ve experienced at any 5-star hotel—and I travel frequently. Here’s what went wrong: 1. Unauthorized Tip Charges – I was shocked to discover two separate gratuity charges on my final bill, one of which was added to a breakfast I never signed for, and another where I clearly left the tip field blank (I have photo proof). This is unacceptable and borders on forgery. 2. Rude Bar Staff – When I ordered during Happy Hour (advertised until 8:00 PM), I was falsely told it had ended—at 7:54 PM. The bartender reluctantly gave me the second drink only after I pushed back, and his attitude was unwelcoming and unprofessional. 3. Neglect at the Beach Club – I sat on a lounger for over 20 minutes without anyone offering towels, menus, or drinks. I had to approach the staff twice just to get basic service. To be fair, the beach club manager did step in and was helpful once I raised the issue, but the frontline service was completely inattentive. 4. Undercooked Lobster at Dinner – My lobster arrived raw in the center with a jelly-like texture. I had to send it back to be properly cooked. This was my first—and probably last—time at SLS Cancun. For the price and brand, I expected so much more. If management takes guest feedback seriously, they’ll urgently address the dishonest billing practices and inconsistent

The SLS Cancun is a beautiful boutique hotel experience on a gorgeous beach with nearby access to shopping and kite surfing. The poolside service from Antonio is phenomenal as is the view of the water from the pool deck. There is a DJ playing amazing original remixes beachside where you can dine on delicious pizza most every day of the week! Tuesday and Thursday evenings do not miss Channa, her romantic musical stylings should not be missed, as you dine on restaurant Cleo's sumptuous Mediterranean menu. Once you retire to your room enjoy space and scenery with rain-shower and balcony, and start your day with a trip to the well-appointed gym facilities.

Recently stayed here to have a nice get away for my fiancé's birthday. We were pleased with the room; we booked the ocean front king room. The room itself was really nice and spacious with a nice living room area, large bathroom with double head showers, and soaking tub for 2. The check in process was not the smoothest because had to wait a little while, 10 mins or so for our room keys, which was inconvenient after the stress of travel, but once we got up to the room it was lovely. The pool is nice, but I wish they kept it hot at all times, it was always cold when we wanted to get in, and with our days planned out with off property activities we did not have time to wait for it to heat up. But none the less it was a beautiful pool and view, and the service was nice, Antonio greeted us with towels as soon as he saw us go for a seat in one of the loungers. The highlight for us was the staff members at the restaurant we would visit for breakfast daily, it's now a Mediterranean style restaurant called Cielo. I didn't get the name of the first server we had, but he was very attentive and pleasant. We did get the name of our other server Diadelys L who took care of us our final mornings, she was very sweet, attentive, and she absolutely provided the luxury service we are used to, I'm a F&B Manager in the luxury hospitality industry, and I would gladly have her work at our property. Another staff member Hector V was also a highlight of our stay, we had quite a few questions about old Cancun, Playa Mujeres, and other places we were planning on venturing out to, he answered every one of them with true personal and professional answers, his personability is perfect for the hospitality industry. They both left us with a genuine lasting impression. Monica at the front desk assisted us with our car keys a few times, and our check out process, she was very helpful and pleasant as well. We will definitely stay again in the future due to the employees and their service.