Fairmont Heritage Place Mayakoba

Familienfreundlich

We booked a 5 night stay at the Fairmont Heritage Place Mayakoba during our daughter's high school spring break vacation, March 16 - March 21, 2024. We live in Manhattan and are fractional owners at the Fairmont Heritage Place (Inspiration by the Bay) in Miramar Beach, Florida. This year we decided to try a Heritage Place somewhere new for her spring break vacation within the Fairmont/Accor resort options. With several non-stop flights from NYC to Cancun, Mexico, the Fairmont Mayakoba was an easy choice. The Cancun airport was crowded but we were out of immigration in about an hour and easily found our driver from Mayakoba (booked through the Fairmont) once we got our bags. Once you enter the main gate and enter the Fairmont property, the Heritage Place is a separate community of residences. The HP lobby clubhouse is beautiful with open air architecture overlooking the pools. Our 3 BR villa (a middle villa) was perfect for the 4 of us on this trip. We had enough bathrooms for my daughter and her best friend and my husband and I were in the main bedroom and on the other end of the villa. Our villa was clean, everything appeared to be new and nicely furnished, just like you see in the photos. We had breakfast most mornings at the Heritage Place clubhouse (9am - 11am?). The HP is walking distance to the main lobby of the Hotel (note - the Hix bar-lounge was open until 11pm) and is also an easy walk to the La Laguna area (once we figured out our way around). We liked the location of the HP because we did not have to always rely on the golf cart shuttles to get to the Hotel restaurants, gift shop, pools, or La Laguna, even though they run constantly throughout the resort to pick people up. With that said, we were never waiting long for a pick up to/from the beach area. It is hard to pick a favorite restaurant, but the Sunday Beach Food Fest at the Rosewood Aqui Me Quedo restaurant was hard to top! It was a great experience outside on their beach and a lot of fun. The food at each food truck "station" was different and there was live music. Book in advance! We also enjoyed our dinner at the Fairmont Ki Korean Bbq dinner on the beach which we did our first night upon arriving. Drinks at the rooftop bar Cielo (beach) are a must with the beautiful view. We also had very good meals at Tauro, Fuego and La Laguna. The food was great everywhere we ate at the Fairmont. We ate at Saffron one night (Banyan Tree) which was nice for the atmosphere outside on the canals but the food was mediocre. However, it was nice to go to one of the other resorts and was something different to do so I am glad we went. It is obvious the Fairmont has just gone through an expensive renovation because everything is new and beautiful with impeccable landscaping, open air restaurants and a nice flow. We had great service everywhere we went and the staff could not have been more friendly. One of the benefits to staying at the Heritage Place is having a butler help you with resort information, reservations and transportation when you need it. Alejandro was our butler at the Heritage Place and we enjoyed getting to know him during our trip! He arranged our dinner reservations (I gave him a list of where we wanted to go) and transportation to/from Rosewood and Banyan Tree. You really need this personal liaison at a resort this big and we were grateful we had him for questions and for information. He made sure our villa was stocked with the few things we asked for too. We ran into Alejandro a few times at the beach area during our stay, discussed restaurants and he always came over to say hello and ask if we needed anything. Thank you Alejandro! From what we saw, the Fairmont has the most expansive, nicest beach and beach set up of the 4 resorts, and is right in the middle. Despite how crowded the resort was (we were told it was at full capacity), we could always get chairs at the beach and there was never a long wait for lunch service or drinks at our chairs. There are enough pools for everyone. All in all, we had a wonderful beach vacation at a new place and we will definitely go back. Our daughter and her friend had a great time too and were never bored. I would highly recommend a vacation at the Fairmont if you are considering the Mayakoba. The Heritage Place was a great choice for us and being in a villa property was a special vacation experience.

El restaurante divino y la comida buenísima. Nos atendió Brissey y fue súper amable, el chef buenísimo, todos los platillos deliciosos y la salsa macha espectacular Recomiendo muchísimo ir !!! Unas vacaciones increíbles La pasamos súper bien

Excelente servicio de Victor Diez. Muy amable y servicial todos los días, y ofreciendo siempre alternativas para mejorar los tiempos de espera de alimentos tanto en sitio como en las residencias en Heritage de Fairmont

Excelente, hermoso el hotel y el lugar me parece increíble. Para familia es lindo porque los depas son grandes y cómodos. Tienen habitación de servicio y la gente del hotel es excelente. El sendero larga correr excelente y los traslados a la playa u otros restaurantes o bares en minutos dentro del complejo me encanta, lo hace muy diverso y disfrutable.

Excelente experiencia de servicio Sobre todo en Concierge heritage Del señor Ricardo Y en House Keeping Con la señoritas Jessi Veronica y en especial Karina Siempre muy amable y excelente trabajo Agradecimiento a la gerente Lesly del restaurante TAURUS que nos permitió que una persona que nos acompañaba sabía tocar el piano El único detalle que no fue agradable fue el el restaurante del loby del hotel Fairmont no prendieron el aire acondicionado Al estar abajo del promedio de ocupación apagan el aire y se hace un calor infernal