Fairmont Heritage Place Mayakoba

Note Kundenmeinungen (Bewertung ALL) 4.7/5 271 Bewertungen

Fairmont Heritage Place Mayakoba - Image 1
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Beschreibung

Unsere Unterkünfte

Lage des Hotels

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexiko

GPS:20.687637, -87.027426

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Shuttle
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • 100 % Nichtraucherhotel
  • Zimmerservice

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.7/5  271 Bewertungen

TripAdvisor-Gesamtwertung  5.0/5  59 Bewertungen

Great stay at heritage for multiple families

Note Tripadvisor 4.0/5

chicago31 Familie - Zertifizierte TripAdvisor Bewertung

Would give 4.5 if half stars were available. First trip to mayakoba area and stayed in a 3 bedroom villa at heritage place with 4 adults and 4 kids (6, 6, 4 and 3). Villa was the perfect set up for us and really spacious. We loved the heritage place pools-had them to ourselves most afternoons. The grounds are beautiful and loved the jungle and lagoon surroundings- made for way more interesting trip than a typical u-shape hotel on the beach in riviera Maya. Hotel did a good job with service considering it was the busiest week for spring break so some hiccups and longer waits are to be expected. Our villa was not ready by 4pm check in which was frustrating after a very long travel day but Daniel our butler and hotel management worked with us to make things right and we appreciated that so much! Pools were amazing, don't even think we visited all of them. Beach was great and the small pool right on the beach was awesome for the kids. Food was the best we've ever had in Cancun area and we've stayed at quite a few places. Spa was wonderful and the husbands raved about the golf course. Our butler Daniel was amazing and helped with all of our reservations and was so friendly and helpful throughout our stay. Highly recommend requesting him at heritage place. Kids club was good. Kids liked some of the activities that took them around the hotel like scavenger hunt but not really the ones inside the kids club room. A lot of the activities cost $25 which was a bit annoying as most kids clubs we've used at other hotels have been free. Our 3 year old had a babysitter a few days who was also good. The biggest negative that did start to frustrate us was how long we waited for golf carts to get us at heritage place to go to pool or beach. Sometimes it was 20 minutes and with four young kids they got very antsy and walking wasn't an option (too far). We were also late to dinners and appointments and just felt sort of stranded sometimes. Sounds like they are working on a solution and if they can sort that out it would really make things five star. If they can get the golf carts figured out we hope to be back again next year!

Dear chicago31, Thank you for sharing your detailed feedback with us. Your first trip to the Mayakoba area sounds like it was truly memorable. We are delighted that you found our spacious 3-bedroom villa at Heritage Place to be the perfect setup for your group. It is great to hear that you enjoyed the tranquility of the Heritage Place pools and appreciated the beautiful surroundings of the property. Your understanding of the challenges during the busiest week for spring break is appreciated, and we are glad that Daniel, our butler, and our hotel management team were able to assist you promptly. We are pleased that you had a wonderful time at the pools and beach, and that the dining experience exceeded your expectations. Your positive comments about the spa and golf course are also greatly appreciated. We will be sure to pass on your compliments to Daniel for his exceptional service. Your feedback about the Kids Club activities and the wait times for golf carts is duly noted, and we'll work on improving these areas for a more seamless experience in the future. Thank you for your recommendation, and we look forward to welcoming you back next year for another fantastic stay! Best regards,

Amazing spring break vacation

Note Tripadvisor 5.0/5

Leya S Zertifizierte TripAdvisor Bewertung

We had an excellent experience with our butler Alejandro. He was extremely accommodating and helpful and made our stay so pleasant! We had an amazing time by the beautiful beach and enjoyed the variety of restaurants the resort had to offer.

Dear 835leyas, Thank you for sharing your wonderful spring break experience with us! We are thrilled to hear that Alejandro, your butler, provided excellent service and made your stay pleasant. We will share your kind words with him and the rest of our team. We are delighted that you enjoyed the beautiful beach and the variety of restaurants at the resort. It was a pleasure hosting you, and we hope to welcome you back for another fantastic vacation. Warm regards,

Un lugar padrísimo

Note Tripadvisor 5.0/5

begof205 Familie - Zertifizierte TripAdvisor Bewertung

El restaurante divino y la comida buenísima. Nos atendió Brissey y fue súper amable, el chef buenísimo, todos los platillos deliciosos y la salsa macha espectacular Recomiendo muchísimo ir !!! Unas vacaciones increíbles La pasamos súper bien

Estimada begof205, ¡Nos alegra saber que hayan disfrutado muchísimo su estancia y la comida en nuestro restaurante! Transmitiremos sus elogios a Brissey y a la chef Dulce y Eduardo. Esperamos poder darle la bienvenida nuevamente en el futuro. Nos vemos pronto.

Beautiful Resort, food is lacking.

Note Tripadvisor 3.0/5

Nick P Zertifizierte TripAdvisor Bewertung

The resort and pools are beautiful and we always had room at the pools, the room was very nice as well. The downfall is the food quality, luckily we did not choose the all inclusive package so we were able to eat off site. The adjoining resort the Banyan Tree has much better quality food, we ate at the Thai and Italian restaurants at the Banyan Tree and they were excellent. It’s a quick walk or golf cart ride to the restaurants at the neighboring resort.

Dear Nick, Thank you for sharing your feedback following your recent stay at our resort. We are thrilled to hear that you enjoyed the beauty of our spa and pools and the comfort of your room. We appreciate your candid remarks regarding the food quality. We apologize for any disappointment this may have caused during your stay. Your feedback is valuable to us, and we will consider it as we continue to enhance our dining offerings. We are glad to hear that you were able to explore dining options at the neighboring Banyan Tree resort and enjoyed the Thai and Italian restaurants there. We will strive to ensure a more consistent dining experience across all our restaurants in the future. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,

Lovely stay. Irene was great!

Note Tripadvisor 5.0/5

daphne501 Zertifizierte TripAdvisor Bewertung

We recently stayed at the Fairmont Heritage Place with 5 adults as a girls trip. The 3 bedroom layout with full kitchen, living room and pool made for such a comfortable stay!. We were so lucky to have Irene as our butler! She was always helpful, informative, she checked in on us frequently to make sure our needs were met and went above and beyond. Many thanks to her for taking wonderful care of us! The recent renovations at the Fairmont truly enhanced the beauty of the resort. The variety of amazing restaurants, such as Gaia and Hix, offered delightful seafood and sushi. La Laguna was our go to every morning for breakfast with a great buffet featuring plenty of fresh fruit, juices, pastries and authentic Mexican cuisine. One day we all got massages at the spa and it provided a relaxing experience with top notch massages. Beach and pool service was outstanding, with ample seating and great food and drinks. There were a few minor cons that could have been improved to made the overall experience better. The wait for the golf carts at Heritage usually averaged 5 minutes + . Once we got familiar with the resort grounds we started walking to the Fairmont over waiting to be driven over. Our check in experience was subpar, we were provided very little info about the resort, no map was provided and restaurants weren't mentioned. If it wasn't for check in emails, we wouldn't have known anything. Overall, it was a great trip and we all really enjoyed our stay at the Fairmont!

Dear Daphne, Thank you for sharing your recent experience at Fairmont Heritage Place. We are delighted you and your group enjoyed your stay and found the accommodations comfortable. Irene's exceptional service as your butler truly made your trip memorable, and we will surely pass on your kind words to her. We are glad you appreciated the recent renovations and enjoyed the dining options, spa, and beach/pool service. Your feedback on the wait time for golf carts and the check-in experience is noted, and we apologize for any inconvenience. We hope to welcome you back soon for another enjoyable stay. Warm regards,

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