Mercure Samarinda

Dear Valued Guest, Thank you very much for your wonderful review and for naming us “the best hotel in Samarinda”! We’re truly delighted to hear that you enjoyed every aspect of your stay — from our friendly and capable team, to the clean and comfortable room, our relaxing pool, and of course, the delicious food from our restaurants and lounges. Your continued trust and kind words mean a great deal to all of us at Mercure Samarinda. We are always happy to welcome you back, and we look forward to providing you with another exceptional stay on your next visit. Warmest regards, Seto Marsono General Manager

Dear Mr. Cahyadi Pakeh, Warmest greetings from Mercure Hotel Samarinda, It was truly a pleasure meeting you during your recent stay with us. On behalf of the entire team, I would like to personally thank you for choosing our hotel for your first visit to Samarinda—and even more so, for taking the time to share your thoughtful review. I’m delighted to hear that our location, just steps away from the Mahakam River, as well as the warmth of our Front Office and F&B teams, helped make your stay enjoyable. Your kind words will certainly be shared with everyone, especially those who had the chance to serve you during your visit. At the same time, I sincerely appreciate your feedback regarding the room maintenance. Please know that we’ve taken note and are addressing this promptly as part of our ongoing commitment to improving our guest experience. It was a pleasure getting to know you, and I truly hope we’ll have the opportunity to welcome you back again—next time, perhaps, for a longer visit. Until then, please don’t hesitate to reach out should your travels bring you back to Samarinda. With sincere appreciation and warm regards, Seto Marsono General Manager

Dear Valued Guest, Thank you for your great review! We're happy to hear that you enjoyed the food, the room, and that your kids loved the pool. We understand it can get a bit crowded during the holiday season, and we appreciate your understanding. We're sorry about the red bean and the hand soap issue, but we're glad it didn't cause too much trouble. Your feedback is important to us, and we'll make sure to address it. We look forward to welcoming you back soon! Warmest regards, Seto Marsono General Manager

Dear Valued Guest, Thank you so much for taking the time to share your breakfast experience with us! We’re delighted to hear that you enjoyed our central location inside City Centrum Mall, the wide variety of breakfast selections, and especially the ice cream machine—always a favorite! 🍦 Your kind words about the cleanliness of our venue and the helpfulness of our team truly mean a lot to us. We hope to welcome you back again soon for another pleasant visit, whether for breakfast or any other occasion. Warm regards, Seto Marsono General Manager