迪拜 SLS 酒店和公寓 5 星

客户意见评级 (ALL 评级) 4.3/5 3,075 评论

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Marsi Drive, 商业湾, 124862, 124862 迪拜, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 现代时尚的内饰、艺术品和格调

  • 每间客房和住宅均配有精致的设计和私人阳台

  • 六大著名烹饪品牌和休闲场所

  • 两个屋顶无边泳池，可欣赏无与伦比的迪拜天际线美景

  • 别致的日间休闲区和标志性的屋顶夜生活场所

我们的客房

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酒店位置

迪拜 SLS 酒店和公寓

Marsi Drive, 商业湾, 124862
124862 迪拜
阿拉伯联合酋长国

GPS:25.18492, 55.29227

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抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,075 评论

客户意见评级 0.5/5

Meiyuan G. 情侣住宿 - 所有已确认评论

卫生环境很差，有蟑螂

Dear Meiyuan, Thank you for your feedback. We are truly sorry to hear about your experience and the concerns raised regarding hygiene. Please be assured that cleanliness and pest control are taken extremely seriously, and your comments have been shared with the relevant teams for immediate investigation and corrective action. We sincerely regret that your stay did not meet expectations and hope to have the opportunity to restore your confidence in the future. Warm regards, SLS Dubai Guest Experience Team

客户意见评级 2.5/5

Minglu L. 商务住宿 - 所有已确认评论

不太好

Dear Minglu L., Thank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations. As no further details were shared, we would appreciate the opportunity to better understand your experience and how we can improve. Please feel free to reach out to us at dx… so we can assist you further. We hope to have the opportunity to welcome you again for a better experience in the future. Warm regards, SLS Dubai Guest Experience Team

客户意见评级 0.5/5

Chengming W. 情侣住宿 - 所有已确认评论

入住时跟前台反复确认过，前台说有早餐提供，并给了早餐楼层时间信息表单，第二天早上起了大早，结果被告知没有早餐，找来前一晚服务的员工（Sandra）当面对峙，对方一口否认没有承诺过有早餐，我提出调取监控，直接忽略我，酒店装潢看似五星，服务最多三星，不会再住，体验非常差

Dear Chengming, Thank you for sharing your feedback. We are truly sorry to hear about your experience and the confusion regarding the breakfast arrangement. We understand how disappointing this must have been, especially after your arrival, and we sincerely regret any miscommunication that may have occurred. Please be assured that this matter has been shared with the relevant team for review to ensure better clarity and consistency in our communication moving forward. We also regret that your interaction did not meet the level of service we strive to provide, and we will be addressing this internally. Should you wish to discuss your experience further, please feel free to reach out to us at dx…, and we will be more than happy to assist you. We appreciate your feedback and hope to have the opportunity to restore your confidence in the future. Warm regards, SLS Dubai Guest Experience Team

客户意见评级 4.5/5

Xinhao W. 朋友住宿 - 所有已确认评论

体验好，但是为什么酒店押金3周过去了还没退

Dear Xinhao W., Thank you for your feedback, and we are pleased to know that you had an overall good experience with us. Regarding the deposit, please note that the reversal has already been processed from our side, and the relevant confirmation has been shared to you via email. As the processing time may vary depending on the bank, we kindly recommend following up directly with your bank for further updates. We appreciate your understanding and look forward to welcoming you again in the future! Warm regards, SLS Dubai Guest Experience Team

客户意见评级 2.5/5

Hao C. 情侣住宿 - 所有已确认评论

设施有点老旧，床的靠背有一些污渍，房间给人感觉不是很干净的样子，二楼空调好像有故障，无法调温或者启动。

Dear Hao C., Thank you for taking the time to share your feedback. We are pleased to know that you appreciated the location and scenery. However, we are truly sorry to hear that the condition of the room and facilities did not meet your expectations. Cleanliness and proper maintenance are very important to us, and we regret the issues you encountered. Please be assured that your feedback has been shared with the relevant teams for immediate review and corrective action. We appreciate your comments and hope to have the opportunity to welcome you again for an improved experience in the future. Warm regards, SLS Dubai Guest Experience Team

其他网络用户评价我们的酒店

  • 585 评论 8.3/10 位置
  • 1,635 评论 7.8/10 房间
  • 2,935 评论 8.1/10 服务
  • 9 评论 6.8/10 上网
  • 777 评论 9.3/10 氛围
  • 520 评论 7.7/10 设施
  • 505 评论 5.4/10 舒适度
  • 488 评论 6.8/10 清洁度

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