With an extra-cosy, refined setting that will have any java-savvy lover buzz in delight, EllaMia is a sophisticated café that brings its dedicated Los Angeles-based coffee culture to Dubai.
With an extra-cosy, refined setting that will have any java-savvy lover buzz in delight, EllaMia is a sophisticated café that brings its dedicated Los Angeles-based coffee culture to Dubai.
Celebrating the culture of mixology, S Bar, located in the Sky Lobby on the 71st floor, is an eclectically chic bar that offers quite the impressive cocktail program.
Celebrating the culture of mixology, S Bar, located in the Sky Lobby on the 71st floor, is an eclectically chic bar that offers quite the impressive cocktail program.
Privilege is recognized in Guinness World Records as the highest overflow pool in the world, featuring two infinity pools at 325 meters on the 75th floor, with stunning views of the city, guaranteeing to be the most unrivalled sight-seeing spot in town.
SLS Pool
享受您在我们酒店的入住，在游泳池旁放松身心。在水中真正的有效放松时刻
位置
酒店内
泳池特色
户外泳池
温水游泳池
溢流游泳池
由你处置
淋浴
安全员
Privilege is recognized in Guinness World Records as the highest overflow pool in the world, featuring two infinity pools at 325 meters on the 75th floor, with stunning views of the city, guaranteeing to be the most unrivalled sight-seeing spot in town.
健身中心
非合约照片
酒店内
健身器材
跑步机
健身器材
核心肌群/稳定性训练设备
心血管锻炼设备
健身自行车
房间配置电视
提供毛巾
健康服务和设备
休息室
桑拿房
水疗浴缸
土耳其式蒸汽浴室
个人课程和特殊照顾
按摩
肌筋膜理疗
足底按摩
手足护理
健身教练
For guests looking to keep fit while away from home, our fully-equipped gym and exercise room are sure to energise
Dear Tang J.,
Thank you for sharing your positive feedback. We are delighted to hear that your experience with the residents at SLS Dubai Hotel was satisfactory. We look forward to your next visit and hope you enjoy more wonderful moments.
Sincerely,
The SLS Dubai Customer Experience Team
Dear Shao,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations, particularly regarding the handling of your reservation details and invoice request. We understand how frustrating this must have been, especially when timely follow-up was important to you.
Your comments have been shared with the relevant teams for immediate review and follow-up. We take feedback such as yours seriously and continuously look for opportunities to improve the guest experience.
Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.
Warm regards,
SLS Dubai Guest Experience Team
客户意见评级 5.0/5
Haofeng W.
朋友住宿
-
所有已确认评论
性价比非常好 无边泳池非常值得一去 早饭好吃
Dear W. Haofeng,
Thank you for sharing your stay experience. We are pleased to hear that you are satisfied with our value for money, infinity pool, and breakfast. We look forward to your next visit and the opportunity to provide you with even better service.
Sincerely,
The SLS Dubai Guest Experience Team
客户意见评级 0.5/5
Meiyuan G.
情侣住宿
-
所有已确认评论
卫生环境很差，有蟑螂
Dear Meiyuan,
Thank you for your feedback. We are truly sorry to hear about your experience and the concerns raised regarding hygiene.
Please be assured that cleanliness and pest control are taken extremely seriously, and your comments have been shared with the relevant teams for immediate investigation and corrective action.
We sincerely regret that your stay did not meet expectations and hope to have the opportunity to restore your confidence in the future.
Warm regards,
SLS Dubai Guest Experience Team
客户意见评级 2.5/5
Minglu L.
商务住宿
-
所有已确认评论
不太好
Dear Minglu L.,
Thank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations.
As no further details were shared, we would appreciate the opportunity to better understand your experience and how we can improve. Please feel free to reach out to us at dx… so we can assist you further.
We hope to have the opportunity to welcome you again for a better experience in the future.
Warm regards,
SLS Dubai Guest Experience Team
Dear Tang J.,
Thank you for sharing your positive feedback. We are delighted to hear that your experience with the residents at SLS Dubai Hotel was satisfactory. We look forward to your next visit and hope you enjoy more wonderful moments.
Sincerely,
The SLS Dubai Customer Experience Team
Dear Shao,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations, particularly regarding the handling of your reservation details and invoice request. We understand how frustrating this must have been, especially when timely follow-up was important to you.
Your comments have been shared with the relevant teams for immediate review and follow-up. We take feedback such as yours seriously and continuously look for opportunities to improve the guest experience.
Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.
Warm regards,
SLS Dubai Guest Experience Team
客户意见评级 5.0/5
Haofeng W.
朋友住宿
-
所有已确认评论
性价比非常好 无边泳池非常值得一去 早饭好吃
Dear W. Haofeng,
Thank you for sharing your stay experience. We are pleased to hear that you are satisfied with our value for money, infinity pool, and breakfast. We look forward to your next visit and the opportunity to provide you with even better service.
Sincerely,
The SLS Dubai Guest Experience Team
客户意见评级 0.5/5
Meiyuan G.
情侣住宿
-
所有已确认评论
卫生环境很差，有蟑螂
Dear Meiyuan,
Thank you for your feedback. We are truly sorry to hear about your experience and the concerns raised regarding hygiene.
Please be assured that cleanliness and pest control are taken extremely seriously, and your comments have been shared with the relevant teams for immediate investigation and corrective action.
We sincerely regret that your stay did not meet expectations and hope to have the opportunity to restore your confidence in the future.
Warm regards,
SLS Dubai Guest Experience Team
客户意见评级 2.5/5
Minglu L.
商务住宿
-
所有已确认评论
不太好
Dear Minglu L.,
Thank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations.
As no further details were shared, we would appreciate the opportunity to better understand your experience and how we can improve. Please feel free to reach out to us at dx… so we can assist you further.
We hope to have the opportunity to welcome you again for a better experience in the future.
Warm regards,
SLS Dubai Guest Experience Team
Dear Chengming,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the confusion regarding the breakfast arrangement.
We understand how disappointing this must have been, especially after your arrival, and we sincerely regret any miscommunication that may have occurred. Please be assured that this matter has been shared with the relevant team for review to ensure better clarity and consistency in our communication moving forward.
We also regret that your interaction did not meet the level of service we strive to provide, and we will be addressing this internally.
Should you wish to discuss your experience further, please feel free to reach out to us at dx…, and we will be more than happy to assist you.
We appreciate your feedback and hope to have the opportunity to restore your confidence in the future.
Warm regards,
SLS Dubai Guest Experience Team
客户意见评级 4.5/5
Xinhao W.
朋友住宿
-
所有已确认评论
体验好，但是为什么酒店押金3周过去了还没退
Dear Xinhao W.,
Thank you for your feedback, and we are pleased to know that you had an overall good experience with us.
Regarding the deposit, please note that the reversal has already been processed from our side, and the relevant confirmation has been shared to you via email. As the processing time may vary depending on the bank, we kindly recommend following up directly with your bank for further updates.
We appreciate your understanding and look forward to welcoming you again in the future!
Warm regards,
SLS Dubai Guest Experience Team
Dear Hao C.,
Thank you for taking the time to share your feedback. We are pleased to know that you appreciated the location and scenery.
However, we are truly sorry to hear that the condition of the room and facilities did not meet your expectations. Cleanliness and proper maintenance are very important to us, and we regret the issues you encountered.
Please be assured that your feedback has been shared with the relevant teams for immediate review and corrective action.
We appreciate your comments and hope to have the opportunity to welcome you again for an improved experience in the future.
Warm regards,
SLS Dubai Guest Experience Team
Dear Haiqing M.,
Thank you for your feedback regarding your recent stay. We appreciate your comments on our luxurious ambiance and stunning views. However, we regret that your experience with the service and maintenance did not meet expectations. Your feedback regarding the amenities and breakfast selection will be noted for future improvements.
Best regards,
SLS Dubai Hotel & Residences
Dear Fangjun X.,
Thank you for sharing your feedback regarding your stay. We regret to learn about your experience with our service and the accommodation arrangements. Please be assured that your comments will be taken into consideration as we strive to enhance our guest experience.
Goodbye,
SLS Dubai Hotel & Residences
客户意见评级 5.0/5
Qiaolong S.
家庭住宿
-
所有已确认评论
整团都挺好，服务人员耐心回答顾客问题，就是押金退的时间有点太长了14日左右
尊敬的Qiaolong S.，
感谢您分享您的体验。我们很高兴您对我们的地理位置和服务感到满意。关于押金退还的时间，我们会认真考虑您的反馈，并致力于持续改善我们的服务。
祝您一切顺利，
SLS Dubai Hotel & Residences
客户意见评级 4.5/5
Ming Y.
家庭住宿
-
所有已确认评论
保密
Dear Ming Y.,
Thank you for your positive review of our hotel! We’re glad you enjoyed your stay. We’ll seriously consider your suggestions about the pool, and we hope to provide you with an even better experience next time!
Best,
SLS Dubai Customer Experience Team
Dear Rongjuan S.,
Thank you for your kind words regarding your recent stay. We are delighted to hear that our team provided attentive service and that you enjoyed the upgrade with a stunning view of the Burj Khalifa. We look forward to welcoming you back in the future.
Best regards,
SLS Dubai Hotel & Residences
Dear Xin Z.,
Thank you for sharing your feedback. We are truly sorry to hear about the incident involving your child and sincerely hope he is doing well. The safety and wellbeing of our guests are of the utmost importance to us, and comments such as yours are taken very seriously and have been shared with the relevant teams for immediate review.
Should you wish to share any additional details, please feel free to contact us at dx…, as we would greatly appreciate the opportunity to assist you further.
Warm regards,
SLS Dubai Guest Experience Team
客户意见评级 0.5/5
Jinlei F.
家庭住宿
-
所有已确认评论
太差了
Dear Jinlei,
Thank you for your feedback. We are truly sorry to see that your experience did not meet expectations. Rest-assured that they have been shared with the relevant teams for review as we continuously work to improve our services.
Should you wish to share further details, please feel free to contact us at dx…, as we would value the opportunity to assist you. We hope to have the chance to welcome you back to SLS Dubai for a much better experience in the future.
Warm regards,
SLS Dubai Guest Experience Team
客户意见评级 4.0/5
Jiaxi W.
家庭住宿
-
所有已确认评论
退房时 入职押金如果能更快速退款到账。体验感将会更好
Dear Jiaxi W.,
Thank you for sharing your feedback and for highlighting your overall positive experience. We appreciate your comment regarding the deposit refund process, and your input is valuable as we continuously review our procedures to enhance the guest journey.
We look forward to welcoming you back to SLS Dubai in the future.
Warm regards,
SLS Dubai Guest Experience Team
客户意见评级 2.5/5
Silu R.
朋友住宿
-
所有已确认评论
大堂服务人员服务态度需提高
Dear Silu R.,
Thank you for sharing your feedback. We regret the service attitude of the lobby staff and will focus on it as a point of improvement. Your opinion is crucial to us, and we will strive to enhance the quality of our services.
Best regards,
SLS Dubai Hotel & Residences
客户意见评级 1.0/5
Yao T.
朋友住宿
-
所有已确认评论
我们自己带的饮料在酒店喝，问酒店要点冰块还要收费！
Dear Yao, T.
Thank you very much for taking the time to share your feedback following your stay with us. We truly appreciate your honesty.
I am sincerely sorry to learn that your check-in experience was inconvenient and took longer than expected, especially given the circumstances of arriving separately from your friends. I fully understand how disappointing it must have been after you had already confirmed in advance that providing the booking number would allow you to check in smoothly.
Please accept my sincere apologies for the confusion and frustration this caused. This is certainly not the level of flexibility or hospitality we aim to provide, and your experience does not reflect the standards we set for our arrival experience.
Your feedback has been carefully reviewed with the team to ensure clearer communication and a more accommodating approach in similar situations moving forward. We are grateful that you brought this to our attention, as it helps us improve and deliver a more seamless experience for our guests.
We truly value your stay and hope to have the opportunity to welcome you back in the future for a much smoother and more enjoyable experience from the very first moment.
客户意见评级 5.0/5
Ruiyun H.
情侣住宿
-
所有已确认评论
中国台湾姑娘江小姐的专业温暖留下深刻印象
尊敬的黄瑞云，
感谢您抽出宝贵时间分享您的反馈。我们很高兴您对我们的地理位置和江小姐的服务表示满意。期待您的下次光临，祝您一切顺利。
SLS Dubai Hotel & Residences
客户意见评级 4.0/5
Huabin Y.
朋友住宿
-
所有已确认评论
遇到了一些问题，但顺利给解决了，不过假期涨价太多，导致性价比比较低。
尊敬的Huabin Y.，
感谢您对我们酒店的反馈。我们很高兴您在遇到问题时得到了有效解决。关于假期价格的调整，我们会认真考虑您的意见，以便为未来的客人提供更好的体验。
祝好，
SLS Dubai Hotel & Residences
