迪拜市中心索菲特酒店

This was our 2nd stay at the Sofitel Dubai Downtown. This time we came with our two teenage children. It is a lovely hotel in a great location. It has a great pool with views of the Burj Khalifa and it is possible to walk to the fountain and the Dubai mall under covered walkways from the hotel. We loved spending time in the L'Apero lounge. The staff there were incredibly attentive and our drinks were always topped up very quickly in happy hour. One night there was a fabulous singer from New Zealand performing. This made our night and so we stayed in L'Apero for the whole of his set, enjoying more drinks after happy hour. Breakfast was nice and we enjoyed spending time at the pool. Drinks and cocktails by the pool were great. Now for a couple of feedback points for the hotel from the point of view of a Diamond member of ALL. I realise that this will sound 'entitled' but high tier loyalty program members spend a lot of time and money on reaching that status and it is nice to have that recognised. We were given a room upgrade, a welcome drink and a welcome gift in the room, but nothing about my ALL membership was mentioned at check in. Also our entitlement to use L'Apero was not initially passed on, so we weren't made particularly welcome there too at first. We stayed at 5 different hotels during this Dubai trip and this was the least 'Diamond' experience of the 5. The other feedback is about our rooms. Last time we were lucky enough to be given room 2915 which is an amazing high floor suite. This time we got 716, we is also a great suite. We were very grateful for the upgrade, but the shame was that this was clearly on the smoking floor of the hotel as the corridor smelled of cigarette smoke. More of a shame is that my children were given room 710 which had clearly previously just been occupied by a smoker. My children complained about the smell of the room whenever they returned to it. Please don't let these niggles put anyone else off. It really is a lovely hotel, in a great location with fabulous staff.

Our room was kept pristine by Limesh. He was always willing to assist and made up our room to our needs. Check in was easy. All staff very friendly and willing to help even if we were asking questions outside of their domain. Great 7 day stay. Daily Executive Floor drinks were welcome at the end of our day.

The hotel is lovely and we stayed on the 26th floor, in which was quiet. The hotel is close to the Dubai mall and is connected by a walkway at the Metro station. The metro and walkway is a 2 minute walk in the open air to get to. The walk to the mall is also approximately 15mins but does have travelators to help. Everyone on the staff was very friendly including Robert (breakfast server) and Winston (van driver), thank you!! Recommend the breakfast with many choices to choose from. The pool was lovely but could use an upgrade as it was starting to feel old and could use some more plants to soften the harsh concrete. Overall, a great hotel with central location and would recommend.

I had to extend my stay for more than a month while I was setting business operations in Dubai and this allowed me to discover in depth the pros and cons of the Sofitel Downtown. The convenience of the direct access to The Dubai Mall is indeed an advantage, but another obvious quality is the fantastic size and exposure of the pool, from 5th floor with open view on the Burj Khalifa: certainly one of the best in Dubai downtown. We can regret though that there is no better use of such a pool. It is aging and the maintenance is clearly lacking a care for details: the colors of the parasols, deckchairs and towels do not match and have faded; the area around the pool is poorly maintained; slabs come off and old electric cables visible, the vegetation is minimalist and poorly watered with wild weeds growing around palm trees. It's unfortunate because this pool at this location could be fabulous, modern and much more "fun". This been said, it is still an enjoyable place and I had great time there! The pool staff is really committed. Otherwise, the quality of the breakfast is impeccable, the staff top notch, especially Mr. Mohamed who prepares the omelettes: what a pro! The 70ies decor of the breakfast place is a bit dated as well and needs refreshing but okay... The rooms are spacious, very nice soft decor, large bathroom and excellent bedding. Finally, the top is the housekeeping: the remarkable level of service from Mr. Kumar in 15th floor: bravo for this level of care, discretion, and extreme kindness, that's amazing! Also to be mentioned: a very good concierge who knows his job and can really assist with local procedures and as well a perfectly attentive customer reception staff (this Algerian lady was of real assistance and commitment). To all the staff: Thank you !

We stayed here for 2 nights and selected the property based on its offering, proximity to a metro station, Dubai Mall and DFIC (and its fabulous restaurants). We had two rooms, both spacious, quiet, spotless, comfortably appointed, plenty of hanging and storage space, and with Balmain amenities. The breakfast buffet had a good selection and it was pleasing that masks were required when at the buffet. We went to the lovely infinity pool, Mosaic - when you go near the end there are unobstructed Burj Khalifa views. The staff bring towels and select your lounger, then cold face towels, water and a little later a watermelon shot: perfect! An excellent hotel in this area, we would happily return.