Ibis Styles Offenburg City 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 597 件のレビュー

Ibis Styles Offenburg City - Image 1
Ibis Styles Offenburg City - Image 2
Ibis Styles Offenburg City - Image 3
Ibis Styles Offenburg City - Image 4
Okenstrasse 15 17, 77652 OFFENBURG, Germany

説明

ホテルのその他の情報

  • AllSafe Hotel

  • 79 comfortable, renovated rooms

  • Offenburg train station reachable on foot in 2 min.

  • 20-minute drive from Europapark

  • City center Offenburg in 5 min. within walking distance

当ホテルの客室

ホテル所在地

Ibis Styles Offenburg City

Okenstrasse 15 17
77652 OFFENBURG
Germany

GPS:48.473777, 7.941851

電話番号
ファックス +49 781 208100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

HOTEL BAR

Bar

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  597 件のレビュー

トリップアドバイザーの評価  3.5/5  263 件のレビュー

この暑さの中、エアコンも冷蔵庫も無く、これで《3つ星？》かと思いました。ドイツの他の地域の3つ星はどちらも有らました。お部屋の清潔さは良かったです。

お客さまの声 1.0/5

佐藤妙子 一人 - 確認済みレビュー すべて

宿泊料金をカードでお支払いしました。あちらの機械の表示画面が小さくて、よく見えませんでした。また、お支払い後に私が保管すべきレシートも渡されず。欲しいと言ったら、A4くらいの大きさの用紙に、宿泊予約表みたいに印刷された紙を渡された、なんだか騙されないか心配でした。

Tae Ko S. 様 この度は、ibis Styles Offenburg City でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Ibis Styles では、スタッフ一同、より一層の努力を重ねてまいります。 つきましては、15 日以内にお客様の口座へ $__ をご返金させていただきたく存じます。 次回のご宿泊がご満足いただけるものであるよう、改善に尽力いたしてまいります。 {brand} へのまたのお越しを心よりお待ち申し上げております。

Avoid the Villa

トリップアドバイザーの評価 3.0/5

Kevin M トリップアドバイザー認証口コミ

My room was located in the Villa, a separate building across the parking lot. Decent space for a single room, but the bathroom was on the small side. Unfortunately, this room did not have air conditioning -- I'm guessing only the main building has it -- although I did find a fan and an extra pillow in the closet. Also, the room does not have good sound insulation from both the hall and the street outside. My room key stopped working twice during my stay, and I had to go to the front desk to get it fixed. They advised me to keep the card away from cell phones or anything that might demagnetize it, even though I was already not doing so. This isn't a bad hotel, but I would recommend requesting rooms in the main building until conditions in the Villa can be improved.

Dear Kevin, Thank you for sharing your experience with us. We're pleased to hear that you found the space in your room to be decent for a single room, and that our location provided convenience during your stay. We regret to hear about the issues with your room key and the sound insulation; we continuously strive to maintain our facilities and appreciate your feedback. While it's true that our main building offers air-conditioned rooms, we apologize for any inconvenience you may have experienced due to the lack of individual air conditioning controls in the Villa. We also take note of your experience with the sound insulation and will look into ways of enhancing our guest comfort. We hope that you will return in the future. Best regards, Ihr Team vom ibis Styles Offenburg City

Worst Accor hotel ever.

トリップアドバイザーの評価 1.0/5

Ateurlings Couples - トリップアドバイザー認証口コミ

Mistake with the booking, told me to pay 40 euro extra for the breakfast while it was included. Room 510 was like a closet. Bed on wheels that moved around. Airport sounds like a starting airplane. Safe and TV not working. Voucher for free drinks, but they want me to pay for it. Only answer from reception girl was: " I normally don't work here". Complaint via email but no reaction.

Dear Mr. Teurlings, First of all, thank you for taking the time to tell us about your stay, so we regret that your stay did not go to your complete satisfaction. We apologize for the behavior of our reception, we will discuss this again personally, so that this will not happen again in the future. Unfortunately, there are always system difficulties with us, so that the prices are imported incorrectly and are then not stored properly in the system. Our IT is already working to fix this problem Sorry that your room was not completely functional, too bad that you did not contact the reception, we would have liked to offer you a room change You can be assured that the guest is our focus, we apologize for the inconvenience, rest assured that this will no longer happen. We hope that we can welcome you again at a different time as our guest. Sincerely, Ibis Styles Offenburg City

Average Hotel

トリップアドバイザーの評価 3.0/5

KDIBIS ビジネス - トリップアドバイザー認証口コミ

A/C noisy until head ache, poor wifi, Bed was good, room clean, reception was arrogant, booked due to previuos good experience with IBIS chain, but this one was below standard. Not many options though in that area,.

Beware, not a new hotel

トリップアドバイザーの評価 2.0/5

CruiseSeason Couples - トリップアドバイザー認証口コミ

On the accor website is said: opened in April 2020, so we thought: "great, new ibis styles". We like the ibis style layout and look. But beware: this is not a new ibis styles. It is a very poorly renovated "Hotel Palmengarten Offenburg". Only what you see in the picture is renovated: the room itself. - Bathroom is old and not renovated with old style shower (just clean that's all) - Hallways are old and not renovated - Lift is tiny and old and buttons are barely working - Reception is totally unwelcoming, very German old style, ughh We have stayed in numerous budget hotels and many ibis styles. This one here is very poor... Will definitely never be back. Expect an old, just very partly renovated hotel and maybe your expectations will be met. DON'T expect an ibis styles that just opened 2 months ago. It shouldn't be advertised as such in the hotel name on accor.

Dear guests, we are very sad that we could not offer you the stay that you expected. It is true that the hotel has not yet been completely rebuilt according to the ibis styles standard, but we are currently in the process of implementing this as soon as possible, unfortunately not as quickly as possible in the course of the lock downs this year. Unfortunately there was a small problem with the language on the accor.com website in April. We have been part of Acccor since April 1st but we are not newly built. We would be happy if you come back to us when everything is ready. Best regards

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 387 件のレビュー 5.1/10 快適さ
  • 339 件のレビュー 8.4/10 朝食
  • 249 件のレビュー 5.6/10 清潔さ
  • 143 件のレビュー 3.3/10 雰囲気

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Offenburgのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。