Mercure Bedford Centre Hotel

Central hotel overlooking the river. It looks like the rooms have just been redecorated. My room was spotless, nicely decorated with a great big shower. Everything worked with a nice view of the river.

Stayed at the hotel with work commitments and they kindly accommodated my request for a quiet room Great location and views . All staff very helpful and friendly.breakfast lady was spot on as were the options at breakfast . Well done folks Getting mown down by food delivery nutters at nearby Nandos and MaccyD is nothing to do with hotel but keep your wits about you !

This is a three-and-a-half review as everything was perfectly acceptable apart from a fairly dispiriting check-in experience. More of that in a moment. The hotel is well-located next to the river and very handy for the town centre and amenities. Parking is easy in the dedicated car park. Our room was small but well-equipped and the bathroom was modern and clean. Breakfast was plentiful and well-presented and the staff were doing a good job despite the restaurant being stretched to the limit. There had been some noise from a wedding disco but that stopped promptly at midnight. So to check in - on arrival we were told we could not check in until 3pm and our room was still 'dirty' (the receptionist's word!) When I pointed out that I had booked - for a fee - an early check-in (from 10am and this exchange took place after 1pm), we were met with denial and reluctance and the comment that 'they shouldn't have done that'! Eventually, the receptionist reluctantly checked whether our room was ready; lo and behold, it was! Not the biggest of deals but first impressions are lasting impressions, as the old song goes, and this was not a great impression! Otherwise, as I've said, all fine.

I booked a room so my dog and I could escape the heat. The staff were excellent and even gave my dog a toy which he loved. Room was comfortable and the aircon was amazing and sorely needed. I'd been struggling to get over jetlag from a recent trip and slept so well.

Ho pernottato in questo hotel causa trasferimento per lavoro e nonostante il lockdown tier 4 lo staff è sempre stato eccellente.