Mercure Birmingham West Hotel

Had a room booked through booking.com. Wen we arrived there was only 1 room booked not 2. Arita was amazing and sorted us out very swiftly. Hotel was nice and the rooms were clean and quiet. The food was also nice a little pricey but very tasty

Came up from Sussex for the night to watch some of the games. Staff very helpful. We got there early but reception came & found us when our room was ready. Good breakfast & a comfortable bed. All in all we enjoyed our stay

The outside of the hotel looks awful but once inside we were surprised at how nice it looked, quite well decorated and a lot more modern inside than on the outside. Plenty of car parking. Nice polite helpful staff. The room was a decent size with a large comfy bed. The room was nicely decorated and generally clean. There were a couple of cleanliness issues, in particular the armchair was absolutely filthy, honestly it was so mucky we didn’t even want to put our bags on it! Not sure why they haven’t chucked it in the bin! Also lots of mucky hand prints on the wall that could easily have been cleaned off. No phone in the room which was unusual. Breakfast was adequate.

A really good place to use as a base to explore this area and a perfect location if you're visiting the Commonwealth Games. The staff were all great - very friendly, welcoming and helpful and you felt like a valued guest. The public areas were well maintained and attractive and the rooms were spotlessly clean - top marks and many thanks to the housekeeping staff. There were also lovely additional (and unexpected) touches - a handwritten postcard saying welcome to Birmingham and a bag of sweets, plus a small packet of seeds - slightly odd, but rather sweet and thoughtful. The bed was very comfy and the temperature in the room was adjustable to suit. The rooms we had (360 and 362) were very quiet. The hotel restaurant has plenty of choice: the food was good, nicely presented and the portions generous. Again, the waiting staff were really great. There was plenty of choice at breakfast too and the hot dishes were checked regularly and replaced when running low. The restaurant was also very clean and tidy, with clear care being taken. Lots of parking space and all seemed secure and well lit. All in all a great stay - thanks very much!

When we first arrived we were disappointed with the exterior but we were pleasantly surprised when we entered the hotel. The reception area was nice and modern. We were given a warm welcome and we were able to check in before 3.00pm. The room itself was pleasant, maybe a bit small . It was clean and modern. We did not use the leisure facilities, so cannot comment, breakfast was good, lots of variety, cold and hot choices.Great price for the fact that the Commonwealth games were happening and most other hotels had doubled their prices.