21c Museum Hotel Lexington

Really beautiful hotel located in downtown Lexington! The staff was extremely friendly and helpful from valet to check-in. The corner king room was amazing, with great views of the city and surrounding neighborhoods. Everything was clean and welcoming when we got to our room. We would definitely stay here again!

The hotel itself was beautifully built in an old bank. The rooms large and well appointed with a wonderful view. It seemed as if the staff were poorly trained as we waited twenty minutes for a valet to appear and when I asked the check in person she was unhelpful except she did direct us to a self parking garage across the street. We did see the valet upon returning from parking the car. The staff at check in, check out as well as in the restaurant got the job done but all seemed untrained.

outside of that.....valet was practically unrecognizable (we hoped we left the car w/ an actual valet--and he seemed a bit "out of it" at that) and about as helpful as the penguins on the roof (he did hold the door open after it slipped through my hands twice when trying to maneuver the luggage cart into the lobby). No one is in uniform so you assume you are talking to a hotel employee but they were very nice and no real issues there. Rooms were nice enough but nothing special (especially for the price) and clean. As has become the norm there was no service for our three day stay (ironically prices never decreased despite service decreasing) so if you needed new linens or whatever you had to request it. OH! & the most uncomfortable mattress I have ever experienced in a hotel anywhere. Despite being on one of the upper floors noise fr/ the streets below was a factor all evening long. To put it bluntly this place is to be applauded for repurposing a building but that is pretty much the extent of it.

We rented an event room for a welcome party for our son’s wedding. I don’t know who thought it was a good idea to have a continuous loop playing on the room monitor of young children abusing, and eventually killing, a chicken. If this is “art”, I’m sadly out of touch.

I recently visited this hotel while in town for a wedding. It is centrally located and my room had great views. Those are the positives. The hotel does not seem to have enough staff. The valet didn't offer to help me load or unload my car, much less hold open the front door next to his station. The front desk member took an internal call while checking me in and didn't offer any info or pleasantries. The rooms are sparse, that's the minimalist look, but the quality of the room furnishings is not that great. The sheets are a cotton/poly blend and feel cheap. The towels were no better than a bargain hotel brand. The room was clean and the housekeeping staff were the only personable team members encountered. All in all, for $299/night, I'd stay elsewhere. I didn't find any value in the cost of this room........