21c Museum Hotel Durham

Where to begin: 1. Our Hotels.com reservation for a 4 night stay was allegedly lost. 2. Hotel found us a room, which, at check out, cost TWICE the original price. 3. We were charged for champagne we did not drink. It was refunded. 4. Heat/AC in the room is NOT in the control of the guest. It is set for the whole building. 5. There was ONE towel in the room. Had to ask for towels. 6. Room not made up until as expected. 7. Room was very small and across from the elevator. The original reservation was for a bigger room. 8. The management tried to make up for the shortcomings, but too little - too late. 9. NOT recommended!

21C is one of my favorite hotel brands, but this one in Durham is a bit disappointing. Great location, reasonable rate, and friendly service are on plus side. However, the rooms are smallish and outdated. More importantly, my room was not cleaned properly. There was half empty bottle of water on the window sill, garbage in the can, and few other small details. Museum art installations were not as interesting as in Chicago Kansas City or Nashville. Bar was nothing special too. Really 2.5 stars out of 5. I wish I can be more generous, but alas, there is room for improvement

Very political, woke hotel with terrible "art" that looks like a 5th grader's project. The front door leads to a dirty elevator area that looks like a 1960s hallway. The doormen were helpful and nice, same with the front desk. The hallways have old bare floors, no carpeting, same with the rooms. The room was ok, comfy bed, coffee, waters. One night we came back at 10:30PM to a LOUD party with music in the first floor. When I called the front desk they told me ,oh, it should end around midnight or 1AM...what?? It ended up stopping around 11:10AM but the hotel's response was bizarre. $365+ a night and you have to put up with extremely loud music throughout the entire hotel? There was no way anyone in the hotel would get any sleep. One of the "art" pieces by the restaurant was a picture of a man shooting a handgun at an Army plane in the sky. We saw that and decided to eat elsewhere. Another was of a former president and Putin. Who wants to visit a hotel and be barraged with politics? Not us, never again. Goodbye 21c hotels forever...we will take our money and travel plans elsewhere!

Stay somewhere else for the price. Photos from website do not reflect the rooms at all. For the price point the poorest state of the rooms, I have ever stayed in. Room was in need of cosmetic repair, scuffs all over the walls, poorly repaired drywall, fixture covers not properly affixed, bathroom fan broken, etc. A/c was only sufficient for half of the space. Bedroom was cold, bathroom and sitting room were 80 degrees. I would also say that the hotel has an agenda with the art it accepts. Most of it was socially progressive/ politically based. Defintely not for all potential patrons. Valet service was poor at best. Waited over 30 minutes for our vehicle to be brought up, after calling 15 minutes ahead. Poor experience overall, there are much nicer hotels to stay at in this price point. I will not be staying at another 21c Muesem hotel.

What do you expect from a hotel with no public spaces (reception desk is not at street level, no breakfast available)? You expect service and room items supply. This is not the case in this hotel. Just to give you an example: one day I called the reception desk because after the housekeeping daily room service all these items were missing: hand towels, toilet paper (!), daily water supply, coffee caps. Do not pretend that in a room with two people you expect two coffee cups! I left a message to the housekeeping asking for the second cup, which was not taken into consideration. So I checked in the other room occupied by my two daughters, also there there was only one cup. Maybe in this hotel two people are supposed to drink from the same cup. I am used to stay in 4-5 stars ACCOR hotels and this is not what I am used to.