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21c Museum Hotel Durham Hotel 4.5 stars

Customer review rating 4.2/5 696 reviews

ALLSAFE approved hotel

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21c Museum Hotel Durham
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+ 18 Services

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 durham
united states

Tel: +19199566700

Fax: (+1)9199566701

Check-in from 16h00

Check out up to 11h00

  • By plane

    RALEIGH DURHAM INT At 23km / 14 miles - Shuttle paying

GPS :35.9960597, -78.9017867

Hotel services

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 125 rooms
    • 7 rooms for people with reduced mobility
    • 6 family rooms
    • 6 connecting rooms
    • 125 non-smoking rooms
    • 15 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Shuttle
    • RALEIGH DURHAM INT Additional charge
    • RDU Additional charge
  • Valet Parking
    • Near the property
    • Private

Our accommodation(s)

The 125 guest rooms are spacious with high ceilings, large windows, and custom furnishings, providing a respite to the stimulating museum spaces below. Design team preserved the foyer's green marble and silver leaf ceiling and terrazzo floors throughout. All guest rooms include Free WiFi, 42" HDTV Television, Fully Stocked Minibar, Nespresso Coffee Machine, Alarm Clock/Docking Station, Malin and Goetz Bath Amenities, Luxurious Bedding, and Original Artwork.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum capacity: 225 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
21c Museum Hotel Durham

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

696 reviews

TripAdvisor Rating 4.0/5

899 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 1.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

We had to call 3 times in one day to have our room serviced and it still never got cleaned. I had to go to front desk to ask for clean towels and to have our garbage removed from the room. And even then instead of towels we received bath floor mats. It was virtually impossible to get a response from housekeeping and more often than not the front desk took more than 10 rings to answer phone and then kept us on hold for 5min or more. The hotel was clearly understaffed. We will not be staying at this hotel again.

Dear David S., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with handling guest request in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Excellent location, lovely small hotel

Customer review rating 5.0/5

Anonymous Friends - 17/10/2021 Confirmed reviews ALL

We all enjoyed our stay at the hotel and especially liked the art exhibits. The staff was very helpful and the valet services were excellent. We would stay again if coming to Durham- could walk to great restaurants and to DPAC.

Dear Maureen G., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us and our location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Hotel with a unique narrative but uncomfortable bed

Customer review rating 2.0/5

D D. Couples - 17/10/2021 Confirmed reviews ALL

Overall OK. Started out as an enjoyable experience perusing the art galleries and enjoying the historic vibe of the building. Friendly desk staff, pretty room. But the bed was surprisingly uncomfortable and I woke up with a stiff neck because the severe gap between headboard and mattress caused my pillow to sink into the abyss. Stains on the bed sheets. Only one towel was provided for two guests. Disappointed.

Dear Donald D., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our beds in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Unexpected treasure

Customer review rating 4.5/5

Yvonne D. Solo - 17/10/2021 Confirmed reviews ALL

Great location, friendly staff, fully masked, extremely interesting gallery exhibition, unexpected bonus is the historic vault in the basement, room with a view and surprisingly nice coffee maker. Had I known, I'd have stayed longer.

Dear Yvonne D., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney
Customer review rating 3.0/5

Michael W. Families - 16/10/2021 Confirmed reviews ALL

The staff and all employees were great. However, I didn’t feel like the hotel was very clean. The halls, the elevators, and even our room was not clean enough. There was a layer of dust on our nightstand and lights beside the bed. I had to use a washcloth to clean myself. There were not enough towels in the room either. We booked for 2 adults and our 2 teenage children. There were only 2 towels and 2 washcloths in the room and honestly we were too tired to call for more. I have stayed in the Nashville location several times and the cleanliness is heads above this location. Very disappointed in our stay.

Dear Betsy W., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. 21c Museum, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Very nice experience, with an added cultural twist

Customer review rating 4.5/5

Rick S. Families - 15/10/2021 Confirmed reviews ALL

Very nice experience...rooms were great and the gallery/museum/bank vault levels add to a different and unique experience. Only negative aspect of the visit is getting to the hotel....parking/valet is a cramped affair and the check in desk seems to be an after thought, crammed in front of the elevators. The building is interesting, I would suggest more information in the rooms touching on the history of the building and the exhibits going on at the lower levels....overall a very nice experience.

Dear Richard S., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. 21c Museum, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Quick overnight

TripAdvisor rating 4.0/5

464triciah 15/10/2021 TripAdvisor review

Interesting place to stay. Art was interesting. Front desk staff were great. It was a Monday so everything was very quiet. Only wish that I e had been a bit more accessible. Hotel felt a little shut down with restaurant closed and check in at lobby.

Very Good Stay

TripAdvisor rating 5.0/5

wigstheon 15/10/2021 TripAdvisor review

I spent two nights in 1403. The hotel and staff remain great, and the location is excellent. Beds are very comfortable, the bathrooms are large with excellent water pressure, and the HVAC system works well. Only complaint is that a lot of noise came through from 1405, the adjoining room that shared a door.

well located, room was fine, view great; but management/hotel refund policies are outdated and out of touch

Customer review rating 1.5/5

H Couples - 14/10/2021 Confirmed reviews ALL

Wife choose 21C for our 10th anniversary; had two nights but I canceled the second night wife not feeling great on the first night. Unfortunately, she woke up early next morning approximately at 5am not feeling worse, so we checked out immediately and I took her home, out of precaution related to Covid 19. I told her to cancel her spa and just move to another date. They would not allow cancellation or if she moved to another date 21C would still charge for the original day?? She informed them she was sick and wanted to cancel because she was not feeling well and Covid precautions, but they just replied we will still charge for that day. My viewpoint is we are all struggling with the new normal and businesses need to the money, but should be flexible and not greedy about it. You should have let her reschedule to another date without charging for the missed date. This shows me your company will nickel and dime anyone and are desperate for money. So desperate you will not cancel a spa treatment if someone if sick/ill. Instead you will charge someone. For me I will never stay at 21C or related facility again, I AVOID places/restaurants/hotels etc... that are desperate for money and don't think ahead as far as treating your guest/customer with respect so that they want to come back in the future and will encourage their friends and family to go there. Thank you for your time

Dear Hugh H., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with cancelation of spas in order to prevent any future occurrence. The next time you are in town, please reach out to me so I can welcome you back as my guest. I can assure you, this is not the lasting impression that you should've received. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Service was great, very friendly staff, bed was super comfortable, nice size room.

Customer review rating 3.5/5

Sandra F. Families - 13/10/2021 Confirmed reviews ALL

Other than the above noted positive opinion, I was disappointed with the room in general. Very poor lighting, and could not figure out how to turn on tall fluorescent type bulbs on either side of the beds. The view was very disappointing with seeing a roof with what appeared to be large A/C units. Bland looking room with only gray and white, with no actual color anywhere other then 1 African print on the wall. No stirrers for the coffee, and only 3 pods of coffee for 2 people in room. No ice machine or vending machines. Top of toilet seat was dislocated from the seat. Bathtub was too high for me as I am short making it difficult to negotiate getting into the shower. Considering the floors were terrazzo there should have been a non-slip bath mat available. Hallway gave appearance of being in an apartment building being very drab and colorless. Lobby far too small with no seating of any kind while you waited for someone or for transportation. Also, the people in next room were playing music very loudly late at night and could clearly be heard through the walls, especially the bathroom wall. I did, however, enjoy a good night's sleep on the comfortable bed and everyone working in the hotel were very friendly and helpful, and it was convenient to have some affordable eateries in the area, as your cafe was overpriced.

Dear Alessandra F., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. 21c Museum, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

No sleep

Customer review rating 1.5/5

Robin F. Families - 13/10/2021 Confirmed reviews ALL

We were unable to sleep due to a party in another room. When I called to notify the front desk that the music was loud I was told hopefully it won’t last all night. It lasted until 1am. I had to be up by 5am for travel. Needless to say we were very tired.

Dear Robin F., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff and handling guest issues in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Over priced- minimalistic options-poor condition- not overly friendly staff

Customer review rating 1.0/5

Fred J. Couples - 13/10/2021 Confirmed reviews ALL

Stayed one night, thank God. Hotel in run down condition-check in staff not very friendly- room was very dated- no amenities. One sink bathroom for a deluxe king? Bed not comfortable. Hallway too noisy to sleep, on the 14th floor. Will not return. We have a 21c in Lexington & Louisville, KY-both in much better condition!

Dear Fred J., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with what you experienced with your stay in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Great location with super basic service

Customer review rating 2.0/5

Caroline Couples - 13/10/2021 Confirmed reviews ALL

We came for our 10th anniversary, and opted for one of the nicer rooms (pretty pricey) in the hotel to celebrate. The check-in process was chaotic, the room was super basic. (Although I'll note--the bed was super comfortable.) Rooms are really dark--much darker than the pictures online. We included in the reservation it was our anniversary, and I was hoping for at least a "happy anniversary!" comment at checkin--but literally nothing. It felt like I was traveling for work, and super transactional. No one aside from the wonderful valets asked how our day was, what brought us into town, where we were from, etc. This continued with anytime we saw any staff in the hotel or passing by the desk--we would say "how is your day?" and they'd respond "good, thanks"--that's it. Even at checkout, no one asked how our stay was. Basically, the service was like on par with Hampton Inn, and I was super disappointed.

Dear Christopher L., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our check in process and the opportunity to celebrate special occasions in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Great Hotel with Minor Annoyances

Customer review rating 4.0/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

Great hotel, exceptional restaurant and bar. Minor problems with room make for annoying visit.

Dear Reid B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay at our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

A lovely room with a great view

Customer review rating 5.0/5

John Couples - 13/10/2021 Confirmed reviews ALL

Wonderful stay! Hotel staff was kind, attentive, warm, and friendly. Went out of their way to make our anniversary feel special! Room was clean and beautiful with an incredible view. Can’t wait to come back!

Dear John M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay during this special occasion. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Disappointing overall

Customer review rating 1.5/5

Db Couples - 12/10/2021 Confirmed reviews ALL

A lot of stuff in the hotel room broken, half of the sockets and lamps didn’t work. Door does not keep any noise out. No housekeeping, even after requesting several times. The front desk guy was really nice about it but it doesn’t change the fact that it’s a poor service place.

Dear Dominik B., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with your stay in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Well located

Customer review rating 4.5/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

Excellent customer service

Dear Thomas P., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about the customer service you received. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney
Customer review rating 5.0/5

Happy C. Couples - 10/10/2021 Confirmed reviews ALL

I had a beautiful experience staying at 21c. The room was beautiful and clean. The proximity to a lot of venues was perfect and the view was gorgeous from the 10th floor. My only issue was that in booking online the reservation asked for my nationality. I thought that was an unnecessary question and opted to call and make my reservation instead. I was still able to get the same member price by providing my number.

Dear O L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay and the cleanliness of our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Fun hotel

TripAdvisor rating 4.0/5

clairearmbruster2019 Business - 11/11/2019 TripAdvisor review

This is a really great hotel in the heart of Durham. It's curiously interesting as it is in a refurbished bank building. Room service is good. Nice bar. Friendly staff. Felt very safe as a single woman traveling alone.

Hello Clairearmbruster2019, Thank you for taking time to complete a review. I'm so happy to see you enjoyed your stay with us! We enjoyed your time here as well, and would love to have you stay with us again the next time you're in Durham. Upon your return, please feel free to contact me with any questions or requests. Best Regards, Kristin Drake | General Manager T 919.956.6705 kdrake@21cHotels.com | 21cDurham.com

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