21c Museum Hotel Cincinnati

Avis müşterileri puanı (ALL Puanlama) 4.1/5 2.360 görüş

En iyi fiyat
garantisi
21c Museum Hotel Cincinnati - Image 1
21c Museum Hotel Cincinnati - Image 2
21c Museum Hotel Cincinnati - Image 3
21c Museum Hotel Cincinnati - Image 4
609 Walnut Street, 45202 CINCINNATI, United States

Açıklama

Otel ekstraları

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Konaklama olanaklarımız

Otelin konumu

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telefon
Faks +1 513-578-6601

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  2.360 görüş

TripAdvisor Derecesi  4.5/5  1.846 görüş

No A/C lobby smell

Tripadvisor puanı 1.0/5

Curious35329 Friends getaway - TripAdvisor onaylı yorum

We arrived at noon and were told no rooms were available. We returned at 3 PM to find no room was ready. The front desk staff were unhelpful, but eventually, a supervisor located a room for us. Unfortunately, it lacked air conditioning. Maintenance worked on the issue at 10 PM but couldn’t resolve it. By 11 PM, the front desk suggested moving us to another room, requiring us to pack up our belongings. Additionally, the lobby had a strong sewage smell, whWe arrived at noon and were told no rooms were available. We returned at 3 PM to find no room was ready. The front desk staff were unhelpful, but eventually, a supervisor located a room for us. Unfortunately, it lacked air conditioning. Maintenance worked on the issue at 10 PM but couldn’t resolve it. By 11 PM, the front desk suggested moving us to another room, requiring us to pack up our belongings. Additionally, the lobby had a strong sewage smell, which we were told was due to an exhibit setup. Overall, we were very disappointed with the customer service. At $300 per night, this experience was very disappointing. We will not be returning, though I understand this may not affect anyone at this hotel. ich we were told was due to an exhibit setup. Overall, we were very disappointed with the customer service. At $300 per night, this experience was very disappointing. We will not be returning, though I understand this may not affect anyone at this hotel.

Dear Guest, I wanted to personally reach out and sincerely apologize for the issues you encountered during your recent stay at 21c Cincinnati. I deeply regret that your experience was marred by the broken A/C unit and the frustration of having to move rooms. I can only imagine how inconvenient and disappointing this must have been for you. Please know that we are taking your feedback very seriously and are committed to working diligently to prevent such issues from occurring in the future. I also want to apologize if our staff seemed underprepared in handling the situation. I truly wish we had been more polished and responsive during your stay. We would love the opportunity to make amends for the issues you faced, and I would greatly appreciate the chance to chat with you further about this. Your experience is important to us, and we want to ensure that your next visit is nothing short of exceptional. I would also like to share that our art gallery has recently been refreshed with new installations, creating an amazing experience that I’m sure you would enjoy. We would be thrilled to welcome you back in the future and provide you with the great hospitality that you deserve. Thank you for your understanding and for bringing these matters to our attention. Respectfully, David Kennedy Director of Operations

The “Its not my problem hotel”

Tripadvisor puanı 1.0/5

traveller55229 TripAdvisor onaylı yorum

I have stayed at other 21C Hotels before and enjoyed them except Durham. The Cincinnati 21C was surprisingly disappointing as well, from no fitted sheets available in the entire hotel (flat sheet was crumpled ball) in morning. Our room service person was shocked as well and I said have you told the managers and she said “No I just work here” The dinner upon arrival was mediocre, breakfast's was comedic, low staff trying to serve many tables when the hotel was “fully committed” The room windows were filthy, skid marks on walls that no one bothered to clean, etc etc The hotel is tired, is has been sold to a private equity group?? It has lost its luster Too bad, I love the concept of living among top art!!!

Dear Guest, I hope this message finds you well. I want to sincerely apologize for the issues you experienced during your stay at 21c Cincinnati. Your feedback is invaluable to us, and I’m deeply sorry that your experience was not up to the standard we strive to provide. We are committed to working diligently to ensure that these issues are addressed and prevented from happening again in the future. I also want to apologize if our staff seemed underprepared in handling the situation. I truly wish we had been more polished in our response and regret any inconvenience this may have caused you. We would love the opportunity to make amends for the issues you encountered. If you’re open to it, I would appreciate the chance to chat with you further to discuss this in more detail. Please know that we would love to welcome you back to 21c Cincinnati in the future and show you the great hospitality that we are known for. Thank you for your understanding and for bringing these matters to our attention. Respectfully, David Kennedy Director of Operations

Room price rip off.

Tripadvisor puanı 1.0/5

Toughbutfair1 TripAdvisor onaylı yorum

The hotel is a rip off. We booked 2 weeks ago and supposedly received a 21% discount. The price today for the same room has dropped $80. We asked for a rate adjustment. Nothing. I guess they like ripping off their customers, especially guests who live out of town. Do they think I am going to spend money in their restaurant or bar area? We come to Cincinnati quite often. I am sure we will never stay here again. If you book here ahead of time , check the rate daily and rebook if it drops. Or better get just stay somewhere else. !!!!!!!!

Dear Guest, I want to sincerely apologize for the experience you had during your stay with us at 21c Cincinnati back in August. I can completely understand how frustrating this must have been, and I’m truly sorry that we did not meet your expectations. We believe 100% in price integrity, and it’s important to us that we make things right. I would love for you to contact me at your convenience so I can personally ensure that everything is taken care of and offer my apologies directly. Thank you for bringing this to our attention, and I look forward to hearing from you soon. Warm regards, David Kennedy Director of Operations

AC was not working.

Tripadvisor puanı 1.0/5

Naoki O TripAdvisor onaylı yorum

My room AC wasn’t working middle of the summer. I talked to Front Desk. They were full booked and didn’t have any fans. I told Front Desk again when I check out. She told me ok. “You are good to go.” No refund or any support. Poor service. I hope I will never stay here again.

Quirky but Worth the Money?

Tripadvisor puanı 3.0/5

McCall E TripAdvisor onaylı yorum

The hotel is funky in that there is avant-garde art around the property, but otherwise, it is rather basic. The valet service is attentive and convenient, location is good, but I don't feel it is a very good value given all the other choices in town. The room is plain, carpet needed to be cleaned, cobwebs behind drapes, just not the highest standards. Also, there were three piles of towels, trash on the floor in different areas next to elevator and down two of the hallways when we went to our room.I informed the desk and these were removed, but it appeared they had been dumped by cleaning staff in the hallways.

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 618 görüş 9/10 Konum
  • 1.318 görüş 5.7/10 Oda
  • 1.136 görüş 8.1/10 Hizmet
  • 496 görüş 4.7/10 Hijyen
  • 488 görüş 5.4/10 Konfor
  • 362 görüş 7.8/10 Yemek
  • 281 görüş 5.3/10 Otel Donanımları
  • 102 görüş 4.8/10 Kahvaltı

Hizmet sağlayıcı Trustyou

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.