21c Museum Hotel Cincinnati

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 2.432 beoordelingen

21c Museum Hotel Cincinnati - Image 1
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Omschrijving

Extras van het hotel

  • Ontdek bij 21c hedendaagse kunst op de meest onverwachte plekken.

  • De Spa van 21c is een van de meest luxe verwennerijen in de stad.

  • Ons restaurant, Metropole, biedt een moderne kijk op de oude wereld van kooktechnieken.

Onze accommodaties

Hotel locatie

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
Verenigde Staten

Gps:39.1030112, -84.5120188999

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

METROPOLE

Het menu van chef-kok David Kelsey richt zich op gerechten die in een op maat gemaakte haard worden bereid. Een toonbeeld van de producten van duurzame boeren en producenten uit de regio.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  2.432 beoordelingen

TripAdvisor score  4.5/5  1.841 beoordelingen

Decent stay, nothing exceptional.

Tripadvisor-waardering 3.0/5

Rachel H Gezinnen - Gecertificeerde beoordeling door TripAdvisor

I can see how this hotel would appeal to some guests. It’s quirky, it’s in the middle of everything, the rooms ate clean upon arrival and the front desk staff are friendly. However, if you want service, go elsewhere: — We had no maid service. When we called to ask for towels, they were promptly brought, but the beds were left rumpled and the room messy. — Coffee is provided in the morning but you have to wait until seven when the restaurant opens. Even later if it’s the weekend. — My daughter needed an ice pack frozen to keep her insulin cold on the road trip back. They wouldn’t do it. I will say that when the air conditioner didn’t work, an electrician was quickly sent. When we needed a rollaway bed, they sent it right up. Come if you want to stay in a cute, reasonably clean place. Just don’t expect anything extra.

This should not be an American Express Fine Hotel

Tripadvisor-waardering 2.0/5

Melodie H Gecertificeerde beoordeling door TripAdvisor

I don't know why this is featured on American Express Fine Hotels. The room though spacious needed a remodel. The banquet in the room with benches had torn, dirty soiled fabric. We asked to move to another room, and we were moved but moved to a smaller room. The room service food was terrible. When I ordered toast, I got one piece of toast, grape jelly, and no butter. There were no yogurt pancakes or French toast. The offerings were very slim. My husband ordered oatmeal; it was just a hard blob in a bowl, no brown sugar, no milk, no fruit or nuts. Strange! We only had it twice due to the included breakfast with our hotel purchase, and on both days it was equally horrible. Pricing at $39 per night seemed high for Cincinnati.

Dear Melodie, Thank you for taking the time to provide feedback on your recent stay with us. I am so sorry that your experience was not in keeping with our standards. Please know that your experience is certainly not what we strive to achieve. I would love to have the opportunity to speak with you about your visit and offer you a complimentary return stay if you would consider giving us a second change. Please feel free to reach out to me at 513-578-6605 or at smeszoly@21chotels.com. Sincerely, Shelley

Interesting hotel

Tripadvisor-waardering 3.0/5

Digital F Zaken - Gecertificeerde beoordeling door TripAdvisor

It’s an interesting concept. I like the art gallery. The lack of a true lobby experience coupled with a restaurant that is closed most of the day makes it a tough place for the business traveler. The room was OK. Location was OK. I would return. Staff was excellent at the front desk. Restaurant staff? Not so much. Served me burned food, too.

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our restaurant, Metropole, not having hours that accommodated your schedule during your visit. Your input is valuable to us, and we will strive to improve in this aspect. Thank you as well for the kind words regarding our front desk staff. We hope to have the opportunity to welcome you back in the future to have another chance to impress you with your restaurant experience. Warm regards, David Kennedy Director of Operations 21c Museum Hotel Cincinnati

Staff was great the building was disappointment

Tripadvisor-waardering 3.0/5

Jeremiah C Gecertificeerde beoordeling door TripAdvisor

The service was top notch. Twice I called the front desk. Both times they brought what i needed directly to my room. As for the hotel as a whole it seemed dated.I had to request a refrigerator. There were no garbage cans in the room. My wife and I went to walk the exhibits but the first two floors smelled like deep fryers.I’m not sure if there was issues in the restaurant with the vents, but it was strong.Just wasn’t the luxury I expected from this hotel..

Dear Jeremiah, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed the service from our team, however I am disappointed that we let you down with the building. Please know that we will use your comments to improve and would welcome the opportunity to make amends. Please reach out to me directly to discuss. Best Regards,

Disappointing Experience

Tripadvisor-waardering 1.0/5

Joshua V Gecertificeerde beoordeling door TripAdvisor

Josh 万酒兮🇺🇸: [Photo] Josh 万酒兮🇺🇸: [File] Josh 万酒兮🇺🇸: My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

Dear Josh, Thank you for taking the time to review our hotel. While I am happy to read that your overall stay was satisfactory, I am sincerely sorry that we disappointed you during your stay. You are absolutely correct that we could have resolved this issue for you quickly and with empathy for the situation. It was a complete miss on our part - especially with our docking station not working. Please know I have used your feedback as a training tool for our teammates so that this type of situation never happens again. I also asked our Engineering team to fix the docking station! Please know that this is certainly not the impression we want to leave you with. I would love the opportunity to make amends if you would consider it on your next return to Cincinnati. Please reach out to me directly if you are returning and I can assist you personally. Best Regards,

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 625 beoordelingen 9.1/10 Locatie
  • 1.301 beoordelingen 5.8/10 Kamer
  • 1.140 beoordelingen 8.2/10 Service
  • 476 beoordelingen 4.8/10 Netheid
  • 370 beoordelingen 7.3/10 Eten
  • 275 beoordelingen 5.7/10 Voorzieningen
  • 117 beoordelingen 4/10 Ontbijt
  • 73 beoordelingen 7.5/10 Wellnessruimte

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