21c Museum Hotel Bentonville

This is our first visit back to Northwest Arkansas in five years after seven straight years of putting kids through the University of Arkansas and visiting the square. The hotel is located a block off Bentonville Square, which is the real draw. We stayed at 21c to be able to walk to the square from our hotel. It was perfect. It's really the only reason to stay at 21c. There is no drive-up or check-in lane. You will will struggle figuring out what to do as there is no overt, easy to read signage or overhang to pull up and check in. There is a small, easy to miss sign that says valet or overnight parking. The two employees standing at the door watched us go back and forth with no attempt to help. When we finally parked in the yellow stripped zone, they never interacted with us. No offer to help, no offer to explain, and definitely no help to bring our luggage indoors. After the staff refused to help us during check-in, we parked on the street two blocks away and walked inside to find our room. To save others from the confusing set up. This property has no parking. You fight for a spot on the street with the rest of the Bentonville Square, or you use the public parking ramp behind the hotel that is for everyone in the town. The hotel is nice. I do like the look of it, but I do not see any features or views that justify the $300 per night rate. The room was nice as well, but again not worth the price they charge. I would not pick this place again. It's over priced with terrible customer service. It's only redeeming quality at this price point is its location next to the square.

21C in Bentonville (and in Oklahoma City) are everything a hotel should be, clean, fun, helpful and a pleasure all around. The rooms are large and thoughtfully designed and the art is wonderful. Book in advance, it is in high demand.

I had assumed there simply weren't any nice "luxury" hotels in Bentonville and I was wrong! I travel once a year to the Bentonville area and feel lucky that my usual hotel was booked this year so I needed to find something new. The hotel was great! Very clean, plenty of space in my room (table for work & dinner) and the art exhibit was very cool Also - its proximity to the adorable town and local restaurants was THE BEST. I will absolutely stay here again next year...and maybe even bring my husband along and make it a longer trip.

Booked a suite for 475+ a night a month in advance. Arrived for check in to find that we were put in a accessible suite that faced the roof and air handling equipment. The room was mediocre at best, broken tiles, shower didn’t work properly. It was dark and depressing. Asked to change rooms and was told they only had smaller rooms available. This was a surprise trip for my husbands birthday. So we were both disappointed. We had stayed here in the past but will not stay again. Save your money and find an airbnb in the area. You’ll be happier…..

Unlike many of the other reviewers, we visited only the museum, which consists of a series of rooms and hallways around the hotel’s front desk area. There was a variety of interesting pieces, ranging from sculpture to 2D art. We probably stayed around 40 minutes. We stayed about 40 minutes. Truth be told, I probably liked this place better than The Momentary, but to be fair, we visited that museum between exhibits and weren’t impressed with the one exhibit they had to visit at the time. Since I understand they change the exhibits pretty frequently, I look forward to visiting the 21C Museum again on another trip to Bentonville.