21c Museum Hotel Louisville - MGallery 4 stars

Customer review rating 4.3/5 149 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

21c Museum Hotel Louisville - MGallery
See on a map
+ 19 Services

Hotel extras

  • Combines contemporary art, bespoke design and a chef driven restaurant

  • Innovative American cuisine at award winning Proof on Main Restaurant

  • Over 9000 sq. ft of Gallery and Public space featuring contemporary artwork.

  • Custom-designed furniture, comfortable beds, plush robes, and Malin + Goetz bath amenities.

  • 21c Louisville was designed to reflect both its historical bones and its contemporary new life

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 9 Meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

21c Museum Hotel Louisville - MGallery

700 West Main Street
40202 louisville
united states

Tel: +15022176300

Fax: (+1)502/2176301

Check-in from 16h00

Check out up to 11h00

  • By plane

    BOWMAN FIELD At 11km / 7 miles

  • By plane

    LOUISVILLE AIRPORT At 12km / 8 miles

GPS :38.2567817, -85.7617756

Our accommodation(s)

With high ceilings and large windows, the spacious guests rooms were designed to feel like a residential respite from the thought provoking art that fills the museum galleries below. Some feature original historic features such as exposed brick walls. All guest rooms include FREE WiFi, 42"HDTV flat screen television, Nespresso Coffee, Machine, Alarm Clock/Docking Station, Malin and Goetz Bath Amenities, Luxurious Bedding, and Original Artwork.

Deluxe King.

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Double

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Luxury King

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Luxury Double

  • Max. number of persons: 4
  • Area: From 42 / 452 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Asleep in the Cyclone

  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Balcony Room

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

PROOF ON MAIN

Type of cuisine: Regional

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PROOF BAR

Non contractual photo

Proof Bar offers carefully selected spirits, original seasonal signature cocktails, and an award winning wine list. Bourbon is naturally highlighted by an impressive selection of over 120 of Kentucky's finest Bourbons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PROOF ON MAIN

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 9,000

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 296 people

Find out more

Our guest reviews for
21c Museum Hotel Louisville - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

149 reviews

Great hotel, nice art work, outstanding food

Customer review rating 4.0/5

E. R. Families - 09/04/2021 Confirmed reviews ALL

Had a very pleasant stay. Hotel took Covid regulations seriously. Clean facilities, large comfortable stylish room, loved the Nespresso machine. Had a delicious dinner at the restaurant with attentive service. Loved the gallery and admired the art after dinner. Good location, inexpensive ($9) parking next door.

Customer review rating 5.0/5

Anonymous Couples - 08/04/2021 Confirmed reviews ALL

Loved the museum and the whole hotel vibe.

Not worth the money at all

Customer review rating 2.0/5

Erin H. Couples - 08/04/2021 Confirmed reviews ALL

Tv wasn’t working, mini fridge had to be brought up to us, nothing in the room made me feel it was worth spending $250 for one night. I’ve stayed at cheaper hotels that were much nicer and more accommodating. I will recommend that no one waste their money here

What Just Happened?

Customer review rating 5.0/5

Chris K. Families - 07/04/2021 Confirmed reviews ALL

From the reservation call to the checkout our stay was absolutely amazing. Our concerns about traveling in the time of COVID were anticipated and mitigated professionally. The staff was congenial and made us feel welcome at every turn. HUGE shoutouts to Cheyenne, Adrian, Luke, Wyatt and Zach(Proof)!

Not at all worth the hype

Customer review rating 1.5/5

Michael B. Couples - 06/04/2021 Confirmed reviews ALL

Wedding night my husband and I were told we were upgraded which was nice but either the upgrade was even more over rated or we weren’t upgraded. Either way the room was sparse, unwelcoming a random piece of chocolate as a welcome? The bed was nothing special it was just bland and over rated. I’ve traveled for years all over the country for work this was a disappointment

Customer review rating 4.5/5

Dc Families - 06/04/2021 Confirmed reviews ALL

temp taking not necessary or helpful valet parking rate seems excessive

Good location. Decent accommodations.

Customer review rating 3.0/5

Anonymous Couples - 06/04/2021 Confirmed reviews ALL

Our room was fine. The check in process was awkward. The front desk team is a bit bossy and didn’t explain upfront all of the weird rules regarding alcohol service hours and Sunday sales even in the gift shop. This really needs to be posted. We received free drink tickets but no one explained that the restaurant would close at 9 due to lack of staffing or that the tickets wouldn’t be able to be used until 1 pm on Sunday. Our guest floor smelled like weed constantly. Id say this hotel has pity it in the current environment it’s suffering. I’d try it again when the world is different but would hope for a more upscale experience.

Well located and friendly!

Customer review rating 4.5/5

Anonymous Families - 05/04/2021 Confirmed reviews ALL

21c made our stay very enjoyable, it's a great location and the staff was super friendly. Safety was their #1 priority which was appreciated!

Lovely hotel & great location

Customer review rating 4.0/5

Andy W. Families - 05/04/2021 Confirmed reviews ALL

We're fans of all the 21c hotels. This was our first stay at the Louisville location. The valet/bell service on arrival was very welcoming, though the rest of the staff was as friendly as we have come to expect. We were unfortunate in that the lower gallery was closed for a private event the entire time we were there. We do choose these hotels for the overall experience, including the galleries (which have never been less than excellent), so that was a painful miss for us. One other note, when I booked, I selected the rate that included parking, but then found parking charged on my invoice. Now, I don't want to make an issue of it since I'm just glad the MGallery hotels have so far survived the pandemic, but that shouldn't happen, and management should take note.

Excellent staff

Customer review rating 4.0/5

None Friends - 04/04/2021 Confirmed reviews ALL

Excellent experience with all the staff. Very accomodating and friendly. Adrian at the front desk was especially helpful. Only downside that the walls are thin (we could hear our neighbors) and the mattresses were on the firm side.

Exactly what we wanted

Customer review rating 5.0/5

Shannon M. Couples - 04/04/2021 Confirmed reviews ALL

My partner and I stayed to get away and unplug from reality. Check in was easy, the room was beautiful and the museum even better than the room.

Left early

Customer review rating 0.5/5

John Couples - 03/04/2021 Confirmed reviews ALL

Not the five star experience we expected

Hit Hard by Covid

Customer review rating 2.0/5

Anne Solo - 03/04/2021 Confirmed reviews ALL

The art was nice, but the lighting was very poor downstairs, and it only took about 30 minutes to see it all. The spa was not open in any kind of meaningful way and the steam room was closed for maintenance. The restaurant only served brunch in the mornings on weekends; otherwise it was closed except for dinner. The room service menu was very limited and tracked exactly the menu from the restaurant. There were no easy choices and nothing within walking distance for more basic food. I personally don't want something along the line of rack of lamb or oysters every time I eat. No housekeeping, valet was $38 a night to park and the nearby parking garage is not ideal, especially for women. The staff was very friendly and helpful. I left after one night of a four night stay.

Well located, friendly staff

Customer review rating 5.0/5

Anonymous Families - 02/04/2021 Confirmed reviews ALL

We were visiting Louisville briefly while travelling to visit colleges with our daughter. It was our first time in Louisville and our stay at 21c Museum Hotel may our stay so enjoyable. During our brief stay we could tell the city had been impacted significantly by the recent events so we are looking forward to returning when the City is in its full glory.

Great Stay

Customer review rating 5.0/5

Sophie C. Couples - 31/03/2021 Confirmed reviews ALL

The hotel was a really fun place to stay and the room was the perfect place to relax. We even ordered room service close to closing time and the team was so accommodating and kind in getting us our food. We really enjoyed our stay and plan to stay again in the future.

Dear Sophie C., Thank you for taking the time to share your experience! We are thrilled to hear that you had a nice and relaxing stay at 21c Louisville! We look forward to welcoming you back soon. Best, Andrew Carter | General Manager T 50… ac… l 21cLouisville.com

Could be great but failed to meet expectations

Customer review rating 2.5/5

Jeremy Couples - 30/03/2021 Confirmed reviews ALL

My wife and I spent 2 nights celebrating a special occasion. We had high expectations based on Condé Nast Traveller awards and reviews. While our room (king deluxe) was spacious and the employees were friendly and polite, the rest of our stay was disappointing. We were first given keys to a dirty room that had not been serviced. While the staff apologized, that is an embarrassing mistake pre-covid but a simply unacceptable one post-covid. We slept well our first night but the second night was poor. Our entire floor smelled so strongly of pot that it was difficult to fall asleep. Brunch at the hotel restaurant, Proof on Main, was similarly hit and miss. The food was absolutely exceptional - the best brunch we’ve had this year. The service was friendly but inattentive; our coffee and water was regularly sitting empty, our side dish and condiments arrived 3/4 of the way through our meal. The hotel’s location and concept could lead to a wonderful experience but the lack of executing on the very basics was exceptionally disappointing. We will be interested to hear whether and how the hotel responds to our feedback.

Dear Jeremy B., Thank you for taking the time to share your feedback. It is disappointing to hear about your stay as I know you and I connected prior to your arrival. With our current Covid procedures we are manually placing rooms out of order to hold them in a resting period after a checkout and also prior to check-in for our arriving guests. I have not heard of this happening to any of our other guests and it was certainly an error as we use the computer system for placing our rooms out of order and the return status was simply on the wrong status. Overall we have an opportunity to sharpen our procedures and appreciate your feedback. We will use them to engage with the team and work on our efforts for continuous improvement. When you are planning your next trip to Louisville please let me help with making your accommodations. In the hopes that we may welcome you back again, please accept my very best, Andrew Carter | General Manager T 50… ac… l 21cLouisville.com

Nice rooms, enjoyed the stay

Customer review rating 4.5/5

Mike Couples - 30/03/2021 Confirmed reviews ALL

It took a bit to locate the hotel entrance, but after that the stay went smoothly. Valet parking was good. Check in went very smoothly. The room was nice and comfortable. The bed was comfortable. The restaurant had good food and good service. The location was central to downtown Louisville so it made walking to most locations easy. Staff were attentive and courteous and helpful. Enjoyed the stay.

Dear Michael H., Thank you for taking the time to share your experience with us! We are glad to see that you had a great stay at 21c Louisville. Next time you are in Louisville or another 21c city please stop by and see us again. Best, Andrew Carter | General Manager T 50… ac… l 21cLouisville.com

Our most recent 20 reviews