21c Museum Hotel Louisville - MGallery 4 stars

temp taking not necessary or helpful valet parking rate seems excessive

Our room was fine. The check in process was awkward. The front desk team is a bit bossy and didn’t explain upfront all of the weird rules regarding alcohol service hours and Sunday sales even in the gift shop. This really needs to be posted. We received free drink tickets but no one explained that the restaurant would close at 9 due to lack of staffing or that the tickets wouldn’t be able to be used until 1 pm on Sunday. Our guest floor smelled like weed constantly. Id say this hotel has pity it in the current environment it’s suffering. I’d try it again when the world is different but would hope for a more upscale experience.

21c made our stay very enjoyable, it's a great location and the staff was super friendly. Safety was their #1 priority which was appreciated!

We're fans of all the 21c hotels. This was our first stay at the Louisville location. The valet/bell service on arrival was very welcoming, though the rest of the staff was as friendly as we have come to expect. We were unfortunate in that the lower gallery was closed for a private event the entire time we were there. We do choose these hotels for the overall experience, including the galleries (which have never been less than excellent), so that was a painful miss for us. One other note, when I booked, I selected the rate that included parking, but then found parking charged on my invoice. Now, I don't want to make an issue of it since I'm just glad the MGallery hotels have so far survived the pandemic, but that shouldn't happen, and management should take note.

Excellent experience with all the staff. Very accomodating and friendly. Adrian at the front desk was especially helpful. Only downside that the walls are thin (we could hear our neighbors) and the mattresses were on the firm side.

My partner and I stayed to get away and unplug from reality. Check in was easy, the room was beautiful and the museum even better than the room.

Not the five star experience we expected

The art was nice, but the lighting was very poor downstairs, and it only took about 30 minutes to see it all. The spa was not open in any kind of meaningful way and the steam room was closed for maintenance. The restaurant only served brunch in the mornings on weekends; otherwise it was closed except for dinner. The room service menu was very limited and tracked exactly the menu from the restaurant. There were no easy choices and nothing within walking distance for more basic food. I personally don't want something along the line of rack of lamb or oysters every time I eat. No housekeeping, valet was $38 a night to park and the nearby parking garage is not ideal, especially for women. The staff was very friendly and helpful. I left after one night of a four night stay.

We were visiting Louisville briefly while travelling to visit colleges with our daughter. It was our first time in Louisville and our stay at 21c Museum Hotel may our stay so enjoyable. During our brief stay we could tell the city had been impacted significantly by the recent events so we are looking forward to returning when the City is in its full glory.

The hotel was a really fun place to stay and the room was the perfect place to relax. We even ordered room service close to closing time and the team was so accommodating and kind in getting us our food. We really enjoyed our stay and plan to stay again in the future.

My wife and I spent 2 nights celebrating a special occasion. We had high expectations based on Condé Nast Traveller awards and reviews. While our room (king deluxe) was spacious and the employees were friendly and polite, the rest of our stay was disappointing. We were first given keys to a dirty room that had not been serviced. While the staff apologized, that is an embarrassing mistake pre-covid but a simply unacceptable one post-covid. We slept well our first night but the second night was poor. Our entire floor smelled so strongly of pot that it was difficult to fall asleep. Brunch at the hotel restaurant, Proof on Main, was similarly hit and miss. The food was absolutely exceptional - the best brunch we’ve had this year. The service was friendly but inattentive; our coffee and water was regularly sitting empty, our side dish and condiments arrived 3/4 of the way through our meal. The hotel’s location and concept could lead to a wonderful experience but the lack of executing on the very basics was exceptionally disappointing. We will be interested to hear whether and how the hotel responds to our feedback.

It took a bit to locate the hotel entrance, but after that the stay went smoothly. Valet parking was good. Check in went very smoothly. The room was nice and comfortable. The bed was comfortable. The restaurant had good food and good service. The location was central to downtown Louisville so it made walking to most locations easy. Staff were attentive and courteous and helpful. Enjoyed the stay.