Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

Hotel is right at the heart of Bukit Bintang where everything is just steps away - shopping and food. Stayed at the club floor for a reasonable price. Enjoyed some drinks and snacks at the club lounge. Aiman was really helpful and very accommodating. Also enjoyed some laps at the infinity pool. Also thank you for the greeting cake they prepared in our room as we were celebrating our wedding anniversary! Highly recommended.

Prior to arrival I contacted the hotel to enquire if room would be city or courtyard view and to ask about parking. All queries were answered comprehensively. On arrival as room was club room checked in at rhe club lounge, which was lovely. We had a slight issue which Arman was very patient with and was able to solve. When we entered the room we realised it was an upgrade as this was a corner room with had a separate dressing room and corner suite in the bedroom. We were amazed, so lovely and luxurious and great value. The breakfast the next day in the courtyard was lovely, massive choice of Malay, Indian, Chinese (including dim sum) and European food. Kughan (excuse spelling) was so helpful and friendly. The parking underneath the hotel is separated from the rest of the shipping centre parking and is complementary for hotel guests. After staying 2 nights to leave to travel to the coast I can honestly say that this is one of the most luxurious, modern, well organised hotels I have every stayed in (I am well travelled so I can say this with confidence). The staff are very friendly and extremely professional.

During the Pandemic which travelling oversea is not allowed. Staycation in KL become our only leisure and enjoyment activity. Choosing Pavilion Hotel due to is strategic location. It is situated in the same building of The Pavilion Shopping Mall at Bukit Bintang. Its definitely a plus point for shopping lovers, super convenient with lots of shopping and dining downstairs. Hotel itself is very nice with modern and stylish decor. Hotel staffs are friendly and helpful. Room is very clean and comfortable, equipped with everything that you need. Breakfast buffet is good with wide selection and they even offer Dim Sum breakfast as an alternate selection recently, something beyond our expectation. This is not our first time here and We love this Hotel !

We decided to celebrate our 20th anniversary at Pavillion Hotel, Kuala Lumpur.Location is superb, giving easy access to shopping mall, spa and other exciting places nearby. Check-in was quick and we were greeted by friendly staffs at Club Lounge. Our was nicely decorated with swan, red balloons and a complimentary slice of anniversary cake. We were so touched! Thank you very much! The room is spacious, very well-kept and comfortable. Great breakfast and excellent service. We would like to thank Puan Wan Bismi, Encik Rashidi and Joshua in particular for making our anniversary celebration a memorable one.We really enjoyed our stay here. Planning to bring our family here again for another staycation.

We checked into the Urban Suite at Pavilion Hotel Kuala Lumpur. The 76m² suite we were assigned has a great view of the city through the floor-to-ceiling windows. The contemporary design of the Urban Suite offers comfort for its guests, and the clever use of the space in the Suite makes the Suite feel spacious. I also like the subtle segregation of the areas in the Suite by the flooring materials used. The marble-laden entryway welcomed us upon entry into the Urban Suite. The use of marble and a simple painting brought a luxurious vibe to the Suite, sending guests a spacious feel. This area is sparsely furnished with a ledge wedged onto the wall, which I find useful for placing small items like the keycard. A powder room is co-located at the entryway, which is convenient for guests to do some last-minute business before heading out. The spacious powder room fitted with light-coloured tiles on the walls contrasting with the dark-coloured marble floors emits a luxurious feel constant with the theme in the entryway and is furnished with a toilet and a sink. The ample lighting in the powder room took away the claustrophobic feel for its users. Adding a powder room in the same space as the living room also meant guests of the occupants do not have to bash into the Bedroom to use the toilet, ensuring privacy for the occupants of the Urban Suite. The dining area is marked with the use of dark wooden flooring. Here is where a large-sized round dining table with four leather chairs dominated this area. A simple paper chandelier hanging from the ceiling above the table provides additional illumination and gives this area a luxurious vibe. The table is large enough for four to dine comfortably without engaging in an elbow war. It seems that this dining table also doubles up as a work desk. I found a round marble piece in the centre of the dining table, hiding a power socket underneath, providing power for guests to charge their laptops. A chest of drawers sits by the wall opposite the dining table, housing the minibar. The minibar is well stocked with the usual coffee capsules and tea bags, along with a generous supply of bottled water to keep us hydrated in the humid climate of Kuala Lumpur. The fridge, well hidden in the chest of drawers that would otherwise be stocked with overpriced beverages, is kept empty due to the pandemic. I like the clean look of the minibar that elevated the elegance of the Urban Suite. Further into the Suite from the entryway, past the dining area, a large floral patterned carpet demarcates the living room to the Urban Suite. Furnished with a beige coloured coach that can provide comfortable sitting for three adults with two complimentary wooden framed armchairs. I liked how the furniture complements each other comfortably to the eye at one glance. The large wooden coffee table and two side tables next to the coach gave us more space to place our snacks while entertaining ourselves with the TV’s local and international channels. The TV, however, seems a tad too small for the size of the living room. The living room gives a relaxing and cosy vibe, thanks to the choice of furniture and the two table lamps, as well as the absence of unnecessary furniture that would otherwise clutter up the living room. I also came to appreciate the living room, which offered me the space to pack my luggage with its clean design. The Bedroom in the Urban Suite at Pavilion Hotel Kuala Lumpur is separated from the living room with a wooden door. Again the flooring in the Bedroom is different from that in the living room. The beige carpet marks the sleeping area from the lounging area in the Urban Suite. Similar to the design language of the living room, the Bedroom feels uncluttered, and the space, together with the colour theme, gave it a very cosy feel. The cosiness is further enhanced with the warm lighting from the ceiling and the bedside lamps. A large painting of leaf prints hanging on the wall on top of the headboard of the king bed brings some life to the Bedroom. A large King bed which provided me with excellent sleep quality and a soft headboard with built-in reading lights, occupies the bulk of the Bedroom in the Urban Suite. I like the bedside table size, which gives us plentiful space to place our lifestyle devices for charging. A bright red settee in front of the king bed provided additional space to place our stuff on top of, providing us with a place to lounge while watching on the second TV in the Urban Suite mounted to the bedroom wall. A lone armchair with an ottoman placed by the floor-to-ceiling window in the Bedroom is a great place to read a book or relax with a warm cup of tea while watching life go by in the bustling city below. A long corridor floored with yellow marble tiles marks the wardrobe area. The wardrobe space is very generous in the Urban Suite at Pavilion Hotel Kuala Lumpur. The two two-panelled wardrobes provided us ample space to hang our clothing for the short two-night stay at the hotel. Three-tiered drawers are built into one of the wardrobes in the Suite. I like how the hotel is generous in providing ample hangers for its guests to hang away their clothing. There is another single-panelled wardrobe where another three-tiered drawer is built, where the in-room safe is found. The Bathroom is found at the end of the wardrobe area. I find the design of the Bathroom a tad weird. Instead of building the toilet into the Bathroom, the bath area and the toilet area are separately located. At the end of the wardrobe area, a small room houses the toilet with no sink inside. This design inevitably inconveniences the Urban Suite guests, who have to head into the Bathroom to wash their hands after doing their business. The main Bathroom, which houses the wet area predominantly, feels a tad small. The use of light marble tides, contrasting the black marble sink countertop, exudes a sense of luxury in the Bathroom. The black single-sink countertop is the first thing that caught my attention. Despite providing only one sink, I thought this decision by the hotel was excellent, as having two sinks would cramp up the countertop space. With one sink, there is a lot of space on the countertop to put our toiletries. The hotel equipped the Bathroom in their Urban Suite with a large deep-seated bathtub. On the other side of the sink is the walk-in shower with a rain shower and a regular shower head. There is ample space in the walk-in shower to place facial washes and toothbrushes. Service at Pavilion Hotel Kuala Lumpur was mediocre at best. While some of the staff strived their best to provide five-star service, this group of diligent staff were few. The mediocre service we experienced first began during check-in. The check-in experience at Pavilion Hotel Kuala Lumpur feels more like a lottery system where half the time, we were guessing which queue would shorten our waiting time. There are essentially three queues at the check-in counter. We waited for around 25 mins before being served for check-in. Upon our turn, we were told that our check-in would be processed at the Club Lounge. If only staff were around to filter the check-in queue, we would not have to wait in line. During our check-in at the Club Lounge, the two staff processing our check-in proved to be ill-informed about the Accor Diamond Status membership privileges. They also appeared not keen on listening to our views and our previous email exchanges with the hotel’s Assistant Reservation Manager on our upgrade eligibility. The hotel did not seem bothered to adhere to the benefits of the Accor programme, despite getting the Duty Manager, we were not accorded the upgrade that was mentioned to us by the Assistant Reservation Manager. Our whole check-in progress took almost 1 hour! The only people who provided any service were some of the staff (and not all!!) at the Club Lounge. Most of the time, while we were at the lounge, no staff were seen welcoming guests into the lounge, and the empty plates on the table were not being cleared to the point that we wanted to place the plates on the floor. The only time we saw a staff during evening cocktail service chose to ignore the plates on our table until we had to prompt her to assist us with the plate situation. The female Chinese staff at the Club Lounge, whom we met on the second day of our stay, was the only one diligently doing her job. She came across as warm and sincere and was prompt in helping us clear the plates. She even went to the extent of introducing the dishes available during the evening cocktail. The staff at The Courtyard seem to be the other group bothered about service. They were observant and accommodating despite the high volume of guests appearing for breakfast simultaneously. Despite the hecticness, these staff at The Courtyard were seen diligently clearing the empty plates and turning around tables so the next set of guests could quickly be seated. The Urban Suite is comfortable and cosy. By not cluttering the Suite with unnecessary furniture, Pavilion Hotel Kuala Lumpur provided guests with a spacious suite that looks clean. The dining table in the Suite allowed us to consume our takeaways in the comfort of our Suite. The sleep quality on the King bed is great in removing all the tiredness we experienced. Unfortunately, the service at the hotel was not befitting of a five-star rating. There are too few staff who tried to make things right, overshadowed by most of the staff who came across as cold and unapproachable. Despite the convenience of the location and the well-appointed, comfortable and cosy Urban Suite, I will not return to this hotel where the service has left to be much desired, and the association with the Accor programme is by name only. There are better options within a stone’s throw away from the hotel.