Mercure Penang Beach

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Mercure Penang Beach 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 730 comentários

Mercure Penang Beach
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Descrição

Extras do hotel

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Nossas acomodações

Mercure Penang Beach features 220 cosy Non Smoking rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

Localização do hotel

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

Fax: +60 4-371 8802

  • De avião

    PENANG INT'L A 23 km / 14 milhas

GPS:5.4638, 100.3019

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Avaliações dos nossos hóspedes para
Mercure Penang Beach

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  730 comentários

Classificação no TripAdvisor  4.0/5  1.511 comentários

Renovated

Classificação TripAdvisor 5.0/5

ChrisTan333 Avaliação certificada TripAdvisor

Love the renovated rooms. Everything works and works well. The AirCon control is so welcomed, setting temperature & airflow to really enjoy room comfort. Stayed, 2 rooms, 3 nights. Tempted to extend our holidays. Only one little drawback. We were frequent visitors before the pandemic and each time we were upgraded to suite rooms. This time, upgraded but not to suite room. Although Mercure is not required to upgrade us to suite rooms, we feel we are not as welcomed as we were before the pandemic. So sad. Accor platinum member.

Dear Chris Tan, Thank you for taking the time to share your feedback. We hope that you will give us the opportunity to better serve you in the near future and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you back to our hotel very soon! Sincerely, Izza Marcom & Admin

Quick Urban Hideaway

Classificação TripAdvisor 4.0/5

Hizzatt Avaliação certificada TripAdvisor

My rating says it all. Nonetheless I must give extra credit to Gana @Recep for accomodating my early arrival for my adhoc online meeting. Accor plus is a value membership indeed. Thank you for the hospitality

4 Stars hotel with only 2 check in counter

Classificação TripAdvisor 3.0/5

nazham80 Avaliação certificada TripAdvisor

overall stay is ok since i get upgraded to room with a sea view. i have bad experience during my check in as there's only 2 counters available for check-in and check out. Unluckily i checked in at 3pm (peak time) and i need to wait almost 1 hour to be served. Although i am accor platinum member, i dont get any privileges to get priority check-in. The counter only has the Priority Check-In sign but it dont work that way. Another bad experience i have, as a platinum member i dont get my welcoming drink vouchers and also welcome amenities. And i need to asked for my breakfast - other hotels the pleasantly explained well on the benefits of platinum member. Also, limited parking space. i need to think 10 times before i go out because if the parking is full i need to park at the next building - i am not sure need to pay or not because i decided not to go out. i miss enjoying my dinner in Penang

Dear nazham80, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns regarding our front office services and parking issues. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Izza, Marcom & Admin

Not up to accor standard

Classificação TripAdvisor 2.0/5

OnAir47578261621 Avaliação certificada TripAdvisor

As a platinum member, i felt not very good in this 2nights trip. and there got couple of feedback i hope it can be improved next. 1. Long waiting 2 hours for check in 2. 1st night didnt upgrade my room 3. No hightea and happy hour be covered 4. No welcome fruit be prepared. 5, No welcome letter or services related note 6. Room didn't clean well(oil and grease can be found on the floor) 7.soundproof very poor (can hear baby cry at the midnight)

Dear OnAir47578261621, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. We’re so sorry that your experience did not match your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and we are gutted when we did not meet up to your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, we will use the feedback to make us better and to ensure this does not happen again. Last but not least, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Mercure Penang Beach

Classificação TripAdvisor 4.0/5

sfmah2021 Avaliação certificada TripAdvisor

we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice

Dear Sfmah2021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager

6 Hours to Check in

Classificação TripAdvisor 2.0/5

TommyOoi Avaliação certificada TripAdvisor

Arrived at 2pm but could only check in at 8pm. Waited at sofa for 6 hours with no help from staff nor courtesy update from them. Every hour require to follow up on the room ourselves. Didnt even bother to do damage control or compensation

Dear Tommy Ooi, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Mercure Penang Beach

Classificação TripAdvisor 2.0/5

sgymlim Avaliação certificada TripAdvisor

Unsatisfied, overall below my expectations. Breakfast: except the coffee, everything else was quite pathetic and simple. Not even have fried eggs or omelette. Not worth the value. Rooms: late cleaning (not sure if it was even cleaned at all), Either forget to provide clean towels or toiletries, so have to ask for it every day (I wonder how the housekeeping was trained). Front desk: appeared to be new because the staff were not sure about my booking details, and cannot answer simple questions about Reward points. Hotel: was very surprised that this hotel not allowed to use reward points to pay for example additional food expenses. Appeared that the hotel is under-staff and overwhelm with high occupancy.

Dear sgymlim, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that with new management, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Worst ever stay for family holiday

Classificação TripAdvisor 1.0/5

meng189 Avaliação certificada TripAdvisor

If you thinking of having a good family holiday at this hotel, please think twice. It is the worst ever hotel I never stay in before with Accors hotel group. The room is not ready even I arrived at 3:45pm at the hotel and the room only available after 4pm, the second room only ready after 5pm, I thought the check in time is at 3pm? During the stay, my room cards were not function after I was back from a day trip in Penang on my second day stay about 6pm, I need to ask the housekeeper to open the room for my exhausted kids and I need to go to reception to change the keycards. When enter the rooms, only one of the rooms were cleaned and I need to go to reception to ask them to clean my other room, when complained to reception about this, they told me they were not enough staff, I was so disappointed, they not even said sorry for it just came out with all the excuses. I don’t think this should be the answer from and hospitality business and if they are not ready to be one, please leave. There also not enough parking for this hotel, they prioritize the function guest and reserved the parking fir them, they not care for the in house paid guest. I was asked to park my car at the next door building and pay for the parking myself. I think the hotel need to overhaul if they still want to be in the hospitality business.

Dear Meng189, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that with new management, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Spacious room for family stay

Classificação TripAdvisor 3.0/5

Wong_pn Avaliação certificada TripAdvisor

We booked the room with small living area and kitchen which is spacious enough for us. Location is good with a beach behind the hotel. Parking are limited and at time we have to park at condominium next to it with charges. Overall stay is quite comfy but not worth to pay for breakfast. Breakfast is quite terrible, with selection of noodles or nasi lemak. Other choices are limited. Not sure if there is some minor work ongoing, the room above us had the knocking sound in the afternoon 2 days on the row. We feedback to the front desk the first day but 2nd day still the same. Quite annoying indeed as you can't even take a nap.

Dear Wong_pn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

value for money and location

Classificação TripAdvisor 4.0/5

seeywong Avaliação certificada TripAdvisor

This is a beach front hotel , previously know as four points hotel . it's a normal room with beautiful sea view . good location , walking distance can get food court , restaurant and a hyper market. Didn't dine in hotel restaurant so can't give any commend about it .

Dear Seeywong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager

Good Location

Classificação TripAdvisor 3.0/5

sharonlschan Avaliação certificada TripAdvisor

Location and facilities are good. However, the service and cleanliness need to improve. No towels replenish after room make-up. I've called the front desk but no action was made. Also, I can't sleep well with the noise from the room next to me.

Dear Sharonlschan, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the service and cleanliness problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Comfortable hotel with a private beach

Classificação TripAdvisor 5.0/5

Vicchuah Avaliação certificada TripAdvisor

Mercure Hotel on Penang's famous Tanjong Bungah stretch is about 8km from Georgetown city centre (Komtar). The hotel has a beautiful private beach where you can relax with no disturbance. Public transport are convenient, just in front of the hotel, but the traffic is quite heavy in the mornings and evenings. Our room with a large king size bed was pleasant and clean, reasonably large. Comfortable king-size bed. The only issue I want to bring up is the bathroom shower as everytime we shower, the water flows over the bathroom floor as the glass screen was a bit too small. The thing that makes a hotel a good place to stay are the staff. All the people are friendly and helpful. There is a food court about 400 metres walk from the hotel with plenty of nice Penang hawker food. Overall, we had a nice stay in the hotel. Do go for the higher floors.

Dear Mr Vicchuah, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thinesh (Assistant Front Office Manager)

Exceptional food and beverage services and offerings with bad accommodation related services

Classificação TripAdvisor 2.0/5

HalaToubia Avaliação certificada TripAdvisor

The hotel is getting two stars because of the great food and beverage team and their excellent breakfasts, lunches, dinners and Christmas eve buffet. I would come back just to eat but would never again stay and the accommodation service, which is the hotel's main business gets no star at all from us when back in April 2019 we gave this same hotel a 5 star review. We arrived at the hotel on the eve of the 23 December around 10.30,11.00pm after 11 hours flights just wanting to rest but instead we found that we were given a dirty room to sleep in. The floor wasn't mopped properly so we could even see the marks, the toilet was dirty and even worse the bedsheet was stained in three different places. When I lifted the sheet to smell the stains I was shocked to see that there was no mattress protector under the sheet! Of course I called the reception that "tried" to send somebody from the housekeeping unit to find us a new mattress or a mattress protector and new sheet. This nice somebody, who didn't speak any English arrived with a bed sheet and a mattress protector for a kid size bed ( to use on the king size bed)! After an hour ( it was midnight by then), four phone calls to the reception and three failed attempts from the housekeeping person to search for a mattress protector, my husband went down to reception to speak to them as they have stopped picking up the phone! Only then did the duty manager who sits next to reception decide to get involved and get onto it!! He moved us to another room that was cleaner than the first one but WITH NO MATTRESS PROTECTOR EITHER!!! He told me over the phone that that was very common and when I tired to explain to him the use and benefit of the protector and how you can wash it when you can't wash the bed he disagreed with me!!! I'm still in shock that a 4 star hotel can have those low hygiene standards and even argue against the use of mattress protectors in all of their rooms! Shocking. My husband and I slept over the duvet for the rest of our stay as no one rectified the situation later as they had promised. The white towels were also not that white clean. Our room didn't have a working phone either, we couldn't call outside of the hotel and had to give reception the numbers to dial up and transfer the calls to us, 1990s style! I'm an Accor plus member and really questioning if it's worth the fuss or the membership fees. Would I come back to stay again? certainly not but I would come back to eat.

Dear Guest, We were truly honoured that you spend your time at Mercure Penang beach. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, we take this matter very seriously and our respective department are working on it. We dully noted on the cleanliness which is not up to the par, this is not our usual standards of presenting our facilities/services to our patrons. I will personally confront the issue with the respective department head to ensure such important element to be in order. Thank you again for sharing your experience, and we hope it has not detracted the overall enjoyment of your stay in Penang.. Sincerely, Dennis Dillon (Front Office Manager)

Enjoyed our stay

Classificação TripAdvisor 5.0/5

Mark K Família - Avaliação certificada TripAdvisor

Staff and location are great. Away from the hustle of Georgetown and Batu Ferringhi and located 500m from a Tesco and Straits Quay. Only RM15 by Grab to these locations. Staff are so helpful and friendly, Muraly was fantastic keeping the external areas clean and well maintained. The pool is great for swimming and for young children. Gym also is well equipped with machines, mats and weights.

Dear Mr Mark K, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Well looked after

Classificação TripAdvisor 5.0/5

conatus Couples - Avaliação certificada TripAdvisor

What a delightful few days we had in Penang, staying at the Mercure. We were made to feel welcome and valued as guests, the staff were friendly and our room (upgraded to a lovely sea view room) was superb. Well done to the friendly team, many of who took time to just chat with us. A few other points: the breakfast was fabulous, no shortage of good options for anyone; the pool was superb, great length for doing a few laps. My wife really made the most of the fitness centre and enjoyed using it. The only negative experience we had was being subjected to cigarette smoke. It would be great to have either designated smoking or non-smoking areas--or make all public areas non-smoking.I hate breathing in someone else's smoke. I realize there is still a culture of smoking acceptance in many Asian countries, but for Australians (which we are) it has largely become unacceptable.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

It was great but the service was OK

Classificação TripAdvisor 4.0/5

555Mah Couples - Avaliação certificada TripAdvisor

The sea view was stunning from our room and overall, the hotel is located very close to the sea. The breakfast was good too. My only concern was the service of the staff - they don’t go above and beyond to help you or make you feel welcome but they aren’t outright rude as well. I would have given it a 5 if the service was good!

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback regards on the immense view. Our sincere apology on the attentive on the services. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant ones. Sincerely, Dennis Dillon (Front Office Manager)

Excellent location

Classificação TripAdvisor 4.0/5

EvangelineLME Família - Avaliação certificada TripAdvisor

We had a very good stay and are generally very happy with the hotel except a couple of things (hence the 4 stars): - Service: 50% of the staff were excellent- friendly, helpful, efficient. Special mention to Mr Muraly who was extra helpful and friendly. He made people feel welcome. The other 50% of the staff were just plain awful- no smiles, inefficient, looked unhappy to be working there. Housekeeping and room service are extremely slow. Most housekeeping services requested through phone take a very long time to come. Room service- once, the line went unanswered a few times. Finally I got through to the operator instead, which transferred me to the restaurant. I ordered a soup, it came without a spoon or any cutlery. I asked for a spoon, and the staff basically said something like 'whoops, can you use your (already used) teaspoon?' Swimming pool- This one is just a minor issue, but for some reason, the swimming pool water was extremely cold! The pool only gets sun in the late morning/early afternoon, but even then, the water is still cold. I noticed a few other people dipping in, giving up, and going back to the beach. Other than the above, I'd say we still enjoyed our stay. The location is much more convenient than the other resorts at Batu Ferringhi. Short ride to the malls like Gurney Plaza for meals, or a short walk over to the food centre 2 blocks away. Convenience stall next door at Tanjung Point. Beach front location- very clean beach, too! Could not ask for more.

Dear Ms Evangeline, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. On the other note by not forgetting with your feedback on slow services and the understanding of the request by Housekeeping & Room Services, we will look into this matter for us to reprimand in future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant one. Sincerely, Dennis Dillon (Front Office Manager)

On the beach

Classificação TripAdvisor 4.0/5

terenciuk Couples - Avaliação certificada TripAdvisor

This Hotel is right on the beach. Cannot fault the food and beverage service but housekeeping was less than adequate . We had many problems with our room including faulty TV , shower flooding and drains backing up. We eventually had to change rooms.

Dear Mr Terence, We were truly honoured that you spend your time at Mercure Penang beach. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made regards on the housekeeping services and also with room tv defect. Thank you for staying with us, We look forward to welcome you again for your next visit in Penang. Kind regards, Dennis Dillon (Front Office Manager)

Poor services and communication

Classificação TripAdvisor 1.0/5

MohammadShahir Couples - Avaliação certificada TripAdvisor

Poor services and lack of communication. I had a bad experience where the room was not properly make up, towel is not clean and front office missed out my morning call! Truly bad experience not worth as what I’ve spend onto.

Dear Mr Shahir, We were truly honoured that you spend your time at Mercure Penang beach. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made regards on the room was not properly make up and missing out of your morning wake up call. I will personally confronted the issue with the respective department and ensure such important element to be served well In the interim, we sincerely wish to be given another opportunity to serve better should your trip brings you back to Penang anytime. We thank you for your kind understanding and I hope it has not detracted the overall enjoyment of your stay in Penang. Kind regards, Dennis Dillon (Front Office Manager)

Year-end family retreat

Classificação TripAdvisor 2.0/5

kenttcpfx Família - Avaliação certificada TripAdvisor

Year end family retreat started off with 1 hour 50 minute of waiting for check-in at 5pm, where check-in is suppose to be at 3pm. By the time room is ready, it’s already close to dinner time. Checking out itself took me 30min of waiting at Priority Lane. It makes me wonder if priority lane served its purposes. Totally disappointed with the front desk on no differentiation towards ALL members.

Dear Guest, We were truly honoured that you spend your time at Mercure Penang beach. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made regards on the checking in process and check out.I will personally confront the issue with to ensure such important element to be fast and up to dated in future. In the interim, we sincerely wish to be given another opportunity to serve better should your trip brings you back to Penang anytime. We thank you for your kind understanding and I hope it has not detracted the overall enjoyment of your stay in Penang. Kind regards, Dennis Dillon (Front Office Manager)

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