Mercure Penang Beach 4 estrelas
Classificação clientes Avis (Classificação ALL) 4.0/5 730 comentários
The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.
The hotel provides direct access to the beach.
Perfect for team building activities, leisure events and open concept weddings.
For alternative dining options, room service is available on site
Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.
Mercure Penang Beach features 220 cosy Non Smoking rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.
505 Jalan Tanjung Bungah, TANJUNG BUNGAH
Fax: +60 4-371 8802
PENANG INT'L A 23 km / 14 milhas
Check-in a partir das - Check out até as
Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Classificação TripAdvisor 5.0/5
ChrisTan333 Avaliação certificada TripAdvisor
Love the renovated rooms. Everything works and works well. The AirCon control is so welcomed, setting temperature & airflow to really enjoy room comfort. Stayed, 2 rooms, 3 nights. Tempted to extend our holidays. Only one little drawback. We were frequent visitors before the pandemic and each time we were upgraded to suite rooms. This time, upgraded but not to suite room. Although Mercure is not required to upgrade us to suite rooms, we feel we are not as welcomed as we were before the pandemic. So sad. Accor platinum member.
Dear Chris Tan, Thank you for taking the time to share your feedback. We hope that you will give us the opportunity to better serve you in the near future and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you back to our hotel very soon! Sincerely, Izza Marcom & Admin
Quick Urban Hideaway
Classificação TripAdvisor 4.0/5
Hizzatt Avaliação certificada TripAdvisor
My rating says it all. Nonetheless I must give extra credit to Gana @Recep for accomodating my early arrival for my adhoc online meeting. Accor plus is a value membership indeed. Thank you for the hospitality
4 Stars hotel with only 2 check in counter
Classificação TripAdvisor 3.0/5
nazham80 Avaliação certificada TripAdvisor
overall stay is ok since i get upgraded to room with a sea view. i have bad experience during my check in as there's only 2 counters available for check-in and check out. Unluckily i checked in at 3pm (peak time) and i need to wait almost 1 hour to be served. Although i am accor platinum member, i dont get any privileges to get priority check-in. The counter only has the Priority Check-In sign but it dont work that way. Another bad experience i have, as a platinum member i dont get my welcoming drink vouchers and also welcome amenities. And i need to asked for my breakfast - other hotels the pleasantly explained well on the benefits of platinum member. Also, limited parking space. i need to think 10 times before i go out because if the parking is full i need to park at the next building - i am not sure need to pay or not because i decided not to go out. i miss enjoying my dinner in Penang
Dear nazham80, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns regarding our front office services and parking issues. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Izza, Marcom & Admin
Not up to accor standard
Classificação TripAdvisor 2.0/5
OnAir47578261621 Avaliação certificada TripAdvisor
As a platinum member, i felt not very good in this 2nights trip. and there got couple of feedback i hope it can be improved next. 1. Long waiting 2 hours for check in 2. 1st night didnt upgrade my room 3. No hightea and happy hour be covered 4. No welcome fruit be prepared. 5, No welcome letter or services related note 6. Room didn't clean well(oil and grease can be found on the floor) 7.soundproof very poor (can hear baby cry at the midnight)
Dear OnAir47578261621, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. We’re so sorry that your experience did not match your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and we are gutted when we did not meet up to your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, we will use the feedback to make us better and to ensure this does not happen again. Last but not least, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryei Soh Assistant Front Office Manager
Mercure Penang Beach
Classificação TripAdvisor 4.0/5
sfmah2021 Avaliação certificada TripAdvisor
we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice
Dear Sfmah2021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager
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