Mercure Penang Beach

Overall, the beach resort was ok. Check-in was too long as there was only 1 person at the counter. You may want to increase number of staff there to speed up the process. Room was good with sea view and the beach wasn't too crowded as compared to Batu Feringgi, so recommended. Distance to town was about 20 mins which is quite ok. Breakfast spread can be improved further. We stayed 4D3N, with the second day we did not have much option left. Nasi lemak with sambal bawang was not nice. Preferable to have two times of sambal for better choice. There was no Indian choice of food. Could add one selection for that. Not forgetting there also lack of staff during breakfast Compliments given to hotel staff Maria, who were very friendly and had great customer service experience. She and her daughter has helped us through out our stay. Check-out again was too long as the person at the counter could not finalized the bill well with several mistakes on printing receipts. Stay was good but staff definitely needs more training in handling customers.

Good location near Batu ferringhi night market, smooth check in and check out. Very comfortable bed, water tap nice touch, go green no plastic bottle. Nice seaview from room, Restaurant breakfast, friendly staff with big smile, good variety of breakfast . Cheesy omelette is my favorite. Thanks

My 2nd time staying in this property. The first being pre COVID and it's nice to return again. Nothing much has changed, except for friendlier staff at the breakfast room, in particular Maria. Affable lady who never failed to brighten my mornings. Nice amenity and room upgrade upon my check-in. I love the sea view from my bed. Happy to stay here again.

Overall it was a pleasant stay at Mercure, G.M Mr Navin was so helpful & accommodating . The room was so clean & tidy. Nice spread of breakfast. I will come back again . thank again for the great hospitality

Property is slightly further from Georgetown. Pros: Walking distance to the beach. Beach area is maintained so you will not be seeing garbage lying around as compared to public beaches. However, this property does not provide sun lounge so you will need to find seating/shady area yourself. Pool is rather small, especially children's pool. Nothing fantastic. If the property can add a slide/revamp the pool area, this will definitely be a great plus. Room is ok with strong water pressure. Staffs are not entirely friendly, especially the concierge area. If you asked for late check-out, they will almost immediately tell you it's impossible without checking their system or research if you are silver/gold/platinum ALL member. I stayed in their Executive Suite, and a platinum ALL member - without a blink of eye and without checking, I was told no late check out request will be entertained. It was not until I alerted them that I stayed in Executive Suite (not their superior/deluxe room) and that I am a platinum member - that they reluctantly allowed for additional 30min late checkout. Yup, only 30min.. Bar is closed so quite disappointing to know that guests are not able to enjoy this facility. Note that their gym room do NOT provide towels, and it wasn't highlighted anywhere so you'd end up using the gym, all sweaty without anything to wipe yourself down. No towels provided even after I called up the concierge but instead was asked to use the towels in my own room.