Mercure Penang Beach 4 stars

Dear Janine, Thank you for taking the time to share your feedback regarding your stay. We sincerely apologize that your experience did not meet your expectations. We appreciate your kind words about our prompt r. service, but we are sorry to hear that you were disappointed with the lack of face washers and the condition of the bath towels. Please know that we take such feedback seriously as it helps us identify areas for improvement. We understand that dining options can be especially important during times like Ramadan, and we regret that our evening meal offerings did not suit your preferences. We are committed to making continuous improvements to our facilities and services, and your feedback is invaluable in guiding our efforts. We truly regret that you feel our hotel did not meet your expectations and we wish you all the best in your future travels. Thank you once again for sharing your insights. Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Gary, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and found your room to be sizeable, clean, and comfortable, along with the stunning sea views from the top floor. It’s also great to know that you appreciated our breakfast offerings and the filtered drinking water taps in the rooms—sustainability is important to us! Your feedback regarding the dining options during Ramadan is greatly appreciated. We understand that a variety of dining choices is important for our guests, and we value your suggestion for retaining an à la carte option alongside the buffet. We also apologize for any disappointment regarding the Accor Plus discount and will certainly communicate your feedback to our management team for further consideration. Thank you again for your insights, and we hope to have the pleasure of welcoming you back in the future, with a dining experience that meets your expectations. Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Cal, Thank you for taking the time to share your experience from your recent stay at Mercure Penang Beach. We’re delighted to hear that you enjoyed your complimentary upgrade and that you found your room spacious and comfortable, with beautiful sea views. We sincerely apologize for the oversight regarding the welcome amenities during your stay. This is not the standard we aim to uphold, and we appreciate your understanding as we work to improve this aspect of our service. We also value your feedback about our breakfast offerings. We strive to provide a diverse and authentic culinary experience, and we’re sorry to hear that it did not meet your expectations on this occasion. Your comment about the local taste will be shared with our culinary team for further consideration. We’re grateful for your overall positive impression and your willingness to consider us for your next trip to Penang. Thank you once again for your feedback, and we look forward to welcoming you back in the future with improvements in place. Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Aadya, Thank you for taking the time to provide us with your feedback. We are glad to hear that you appreciated our location, but we are sincerely sorry to learn about the issues you encountered during your stay. Please accept our apologies for the cleanliness concerns with the bed sheets and the presence of ants and bugs. This is certainly not the standard we strive for, and I assure you that we will address this matter with our housekeeping team promptly. Your feedback is invaluable as we continually work to enhance the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Thank you again for bringing these matters to our attention. Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach