Mövenpick Hotel And Casino Malabata Tanger

客户意见评级 (ALL 评级) 4.0/5 1 评论

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Mövenpick Hotel And Casino Malabata Tanger - Image 1
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Mövenpick Hotel And Casino Malabata Tanger - Image 4
Avenue Mohamed Vi, Baie De Tanger, 90000 TANGER, Morocco

描述

酒店其他优惠

  • Spacious rooms with superb views

  • Large outdoor pool and gardens

  • Restaurants, bars, and casino

  • Well-equipped, spacious, day-lit gym

  • Good choice of meeting rooms

我们的客房

酒店位置

Mövenpick Hotel And Casino Malabata Tanger

Avenue Mohamed Vi, Baie De Tanger
90000 TANGER
Morocco

GPS:35.78482, -5.763769

电话
传真 +212 5393-29332

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  1 评论

TripAdvisor 评级  3.3/5  710 评论

Tripadvisor 评级 5.0/5

Lucas F 经 TripAdvisor 认证的评论

Great service and great staff. I specially thank Zineb for her help and politness everytime we needed help or had questions about the hotel and the city.

Clean hotel , brilliant service

Tripadvisor 评级 5.0/5

Baassh Couples - 经 TripAdvisor 认证的评论

I was looking to spend our anniversary at a 5 star hotel ,I chose a reputable brand such as mövenpick which has one of the highest standards. Today was our first day and We are here for 6 nights I opted to pay for a full sea view room, as you can see from the picture, it's not actually a full sea view due the wall ,rather a partial sea view. It was a waste of money to pay for the premium sea view room. We wanted to sit on the balcony and watch the sunset, which is quite difficult to do as it's so small, it's only suitable for 1 person. This was going to be one of the highlights of our stay. I have to say the staff are brilliant, the room was clean and due to my wife struggling to get in vand out of the bathtub they gave a room with a shower. I was happy they showed empathy towards her. Overall, i would say good but disappointed with the partial sea view when paid Extra. It's been 3 days. i have to say it's a clean and professional establishment, and I would recommend staying here. Thanks to the whole team. Hi just responding to your reply, thank you for taking the time to read my concerns , I would like to correct a few things, it was mentioned that i appreciated that you change our room which demonstrated understanding my wife's condition. Originally, while booking i paid additional for the sea view ,instead of the partial sea view. At the time I raised this concern regarding the balcony and view your colleague stated all sea view rooms are the same and i was never given the option to upgrade to ambassador room for additional cost which I would of happily paid for. I just wanted to clear this misconception. I am compelled to change my opinion about this hotel after spending a week even with the issues at the beginning i would say my stay has been good especially thanks to the receptionist , I believe her name is zinab. I would certainly come back , the grounds are well maintained, and the staff are even better always willing to help. Thank you

Dear Baassh, We thank you for your valuable clarifications and are very pleased that you have changed your evaluation regarding your experience at our establishment. We reiterate our sincere gratitude for your kind response and are proud to learn that your stay went smoothly and under excellent conditions. It brings us great joy to hear of your complete satisfaction and your intention to visit us again, and we look forward to this delightful opportunity. Sincerely Yours. Alain Rillof Directeur General

Formal Complaint – Unacceptable Stay at Mövenpick Hotel Tanger (6–13 June) – Request for Full Refund

Tripadvisor 评级 1.0/5

RA41201 经 TripAdvisor 认证的评论

I am writing to express my serious disappointment with the overall experience during my recent 6-night, 7-day stay at Mövenpick Hotel Tanger. My expectations, based on Mövenpick’s international reputation and five-star classification, were entirely unmet. This trip was meant to be a relaxing break, yet it quickly turned into a frustrating and stressful ordeal. 1. Lack of Pricing Transparency & VAT Charges From the moment we arrived, the experience began on the wrong foot. At no point prior to or during booking the lack of transparency was highly unprofessional and left us feeling misled from the start. ⸻ 2. No Welcome Guidance or Assistance After check-in, we were simply handed a room number with no help, no directions, and no escort—despite the hotel’s large layout and it being our first time at this property. For a five-star hotel, this level of disinterest in welcoming new guests was astonishingly poor by reception. ⸻ 3. Unacceptable Room Conditions and Hygiene Issues We were allocated a “classic” room which turned out to be shockingly below acceptable standards, even for a budget hotel, let alone a luxury brand like Mövenpick. The following issues made our stay especially unpleasant: • No towels or bathrobes were available in the room upon arrival. • The bathroom had visible mold along the walls, especially near the shower area. • The headboard of the bed was dusty, and the floor under the furniture looked like it hadn’t been cleaned for weeks. • Worst of all, there was a persistent toilet pipe leak, which resulted in water pooling around the bathroom floor. On multiple occasions, this leak soaked my clothes and slippers, despite my efforts to avoid it. I had to repeatedly request extra towels to try and dry the area. Not only was this unsanitary, it was a daily inconvenience and completely unacceptable in any hotel, let alone a five-star one. When I raised these issues and requested a room change, I was told this would only be possible for an additional fee. I was effectively told that because I had booked a “classic” room, I should expect lower standards. Let me be very clear: a room’s classification should never mean compromising on basic hygiene, functioning plumbing, or safety. ⸻ 4. Severe Inconsistencies in Billing and Food Prices Another major concern was the inconsistent and confusing pricing system in your restaurant and bar services. Over the course of the week: • The same dish was charged at 200 dirhams one day, then over 300 dirhams another day—with no explanation or price list shown. • Shisha and mint tea, which we ordered multiple times, were charged anywhere between 150 to 250+ dirhams depending on the day, again with no consistent pricing or clarity. • We attended the buffet dinner one evening, which we later discovered cost £40 per person, despite eating very little and not being informed of the pricing beforehand. The entire billing process felt chaotic, random, and exploitative. We had to ask for receipts every single time just to double-check the charges because of how inconsistent the system was. ⸻ 5. Limited Dessert Options and Overly Strict Policies Multiple times we were told desserts on the menu were not available—basic items like chocolate fondant or cheesecake were “finished” for days on end. Eventually, we decided to eat dessert at a local restaurant and brought a small leftover portion back to the hotel. To our astonishment, we were denied entry and told outside food is prohibited. How is this acceptable when the hotel fails to offer its own menu options? A bit of flexibility would have shown understanding and hospitality—especially when it was the hotel’s own lack of stock that forced us to look elsewhere. ⸻ 6. General Facility Conditions Not Up to 5-Star Standards It is clear the hotel is in serious need of refurbishment, both in terms of decor and infrastructure. ⸻ 7. Staff Professionalism vs. Management Oversight While I want to sincerely commend the individual staff members—many of whom were kind, attentive, and clearly doing their best under pressure—the root problem lies in poor managerial oversight, lack of operational standards, and unacceptable quality control. Even the best staff cannot fix a leaking toilet, enforce consistent pricing, or compensate for structural neglect. ⸻ Conclusion & Request for Remediation To summarise, our stay was plagued by: • Unexplained hidden charges • Unclean and malfunctioning room with a leaking bathroom • Dishonest and inconsistent food pricing • Lack of flexibility or understanding from management • Subpar maintenance and hygiene • A complete failure to meet even basic five-star expectations This trip left us feeling deeply disappointed, overcharged, and stressed—the exact opposite of the relaxing experience we had hoped for. I am therefore requesting the following: 1. A full refund acknowledging the issues outlined above for the distress, inconvenience, and poor service received If I do not receive a satisfactory response within a reasonable timeframe, I will be left with no choice but to share this experience publicly across platforms such as, Google Reviews, Booking.com, and social media, to warn other potential guests. I look forward to your urgent attention to this matter.

Dear R A, Thank you for choosing the Mövenpick Hotel & Casino Malabata Tanger and for taking the time to share your impressions following your recent visit. Your feedback is valuable and represents an important opportunity for us to improve. Although the comfort and satisfaction of our guests are at the heart of our priorities, we sincerely regret to learn that your experience did not meet your expectations. We are deeply sorry for any inconvenience you encountered during your stay and extend our sincerest apologies. In order to better understand the issues raised and to address them accordingly, we would be grateful if you could kindly provide us with your personal contact details. We truly hope to have the opportunity to regain your trust and look forward to hearing from you. Best regards. Alain Rillof General Manager

Great stay

Tripadvisor 评级 5.0/5

Albart K 经 TripAdvisor 认证的评论

I had a great stay with my wife, we were lucky to be upgraded to a beautiful view, the staff was very kind and attentive, I especially appreciated a blonde lady manager wearing a classy white jacket, she had a very positive attitude toward the staff and gave us great advices on what to visit in tangier, she also took the time to explain the hotel services… Thank you for this lovely experience !

Dear albart K, Thank you for staying at Mövenpick Hotel & Casino Malabata Tanger and for taking the time to share your positive experience with us. We are truly delighted to hear that your stay was a memorable one, and that you enjoyed the room upgrade, the attentiveness of our staff, and the overall atmosphere of the hotel. We are especially pleased to know that our team made you feel welcomed and well taken care of, and that their recommendations helped you to discover the charm of Tangier: at Mövenpick Hotel & Casino Malabata Tanger, we are committed to providing personalized service and genuine hospitality to all our guests. We are proud to have met your expectations throughout your visit and your satisfaction is our greatest reward. We look forward to the pleasure of welcoming you again soon to the Mövenpick Hotel & Casino Malabata Tangier, your” home away from home” in Tangier. Sincerely Yours, Alain Rillof General Manager

Lovely hotel but if you are dissabled ??

Tripadvisor 评级 3.0/5

tbfrance 商务住宿 - 经 TripAdvisor 认证的评论

I’m disabled but was astonished to find that the breakfast area was a long walk away and steps had to be negotiated. Badly designed without thought for disabled. For the return I demanded help and a wheel chair which they provided and it took 3 of the staff to get me up over bumps etc. Fancied some lunch looked at the menu and selected veal. Only to be told we don’t have any. Why ones try don’t you remove things you don’t have from the menu. Our room had a double bed but the mattress was too small. A friendlly manageress changed the room for me on the executive floor which is excellent. A lovely hotel by the sea but I feel It need some authority checking things to make sure they are correct

Dear tbfrance, Thank you for sharing your experience following your recent stay with us. We truly appreciate the time you took to highlight both the positive aspects and the areas where we can improve. We are sincerely sorry to hear about the challenges you faced in accessing the breakfast area. Your comments regarding accessibility are taken very seriously, and we deeply regret any discomfort or inconvenience caused. While we were glad to assist you with a wheelchair and staff support, we fully understand that the situation was far from ideal. Please rest assured that your feedback has been shared with our management team and that we are working on making our facilities more accessible for all guests. We also apologize for the unavailability of certain items on the menu: your valuable suggestion to ensure the menu reflects current offerings is both valid and appreciated, and we will review this process with our F&B manager. We are, however, very pleased to know that our team was able to respond to your room concern swiftly and that you enjoyed your stay on the Executive Floor. It is heartening to hear that you appreciated the location of our hotel and the efforts of our staff to make your stay as comfortable as possible. Once again, thank you for your important feedback and hoping to welcome you back in the future for a better experience. Sincerely Yours, Alain Rillof General Manager

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其他网络用户评价我们的酒店

  • 78 评论 7.9/10 位置
  • 187 评论 4/10 房间
  • 191 评论 6.1/10 服务
  • 84 评论 3.8/10 清洁度
  • 80 评论 5/10 氛围
  • 71 评论 3.3/10 舒适度
  • 64 评论 5.2/10 早餐
  • 59 评论 4.7/10 食物

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