Mövenpick Hotel And Convention Centre Klia 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 734

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Mövenpick Hotel And Convention Centre Klia - Image 1
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Mövenpick Hotel And Convention Centre Klia - Image 4
Kompleks TH Sepang, Jalan Masjid KLIA, Sepang, 64000 Selangor Darul Ehsan, Malaysia

Opis

O hotelu

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area

  • Choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

Nasze pokoje

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Lokalizacja hotelu

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

Pozycja GPS:2.78842, 101.678655

Telefon
Faks +60 3-8661 8600

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 734

Ocena TripAdvisor  3.5/5  Liczba opinii: 245

Things to be aware of.

Ocena na stronie TripAdvisor 3.0/5

GGW1 Opinia zatwierdzona w TripAdvisor

Stayed at this slightly dated but architecturally interesting hotel as it is reasonably priced and offers an airport shuttle service. Please can readers be aware the hotel is linked to the adjacent Islamic convention center and Mosque and therefore it is a 'dry' hotel with no alcohol sold on the premises. The hotel is large and spacious and had a nice pool and a small clean decent gym, both of which I used. A decent self service breakfast is on offer although service ended slightly earlier than I expected. The only other observation I have is that overnight I was disturbed by numerous loud motor cycles using the busy road at the far side of the hotel leaving guests to choose between that or a room facing the Mosque with possible noise intrusion from the call to prayers. Staff very polite and the room itself was quite acceptable, thank you.

Busy, smelly, noisy hotel

Ocena na stronie TripAdvisor 2.0/5

Dannyboy83 Rodziny - Opinia zatwierdzona w TripAdvisor

Arrived at the hotel at a very busy time with hundred of people taking part in religious activities in and around the hotel. Checking in when the area was so busy was stressful. We got to the rooms and we had not been given adjoining rooms which added to the stress. The room smelled of rotten fruit and smelt disgusting. Luckily we only stayed for one night as it was a terrible experience.

Movenpick Malaysia with Pathetic Customer Service Approach.

Ocena na stronie TripAdvisor 1.0/5

Jubiana B Solo travel - Opinia zatwierdzona w TripAdvisor

Due to the last minute plan to visit Malaysia from Cambodia I was in a giffy to book the hotel and I ended up choosing Movenpick however I noticed most tour operators do not pick from this hotel it being really far from the centre hence I requested for a cancellation and a refund for the same. I have never come across such an instance where the hotel had no courtesy whatsoever and Sangar Gopal the Loyalty manager at the Hotel did not even respond appropriately like they just won't budget even the booking platform requested however they never agreed. So now I have paid for it and had to also book another hotel in the city center inorder to have the tours go smooth. I mean pathetic customer service and no understanding what so ever despite me telling then I'm on a solo travel and it is inconvenient to travel to the centre and be there before 7am for me to get on to the tours in time. Ridiculous and not expected from a so called 5 star property to stoop to this level.

Dear Ms Jubiana, Warm greetings from Mövenpick Hotel & Convention Centre KLIA. Thank you for taking the time to share your recent experience with us. We truly regret to hear of your disappointment and the inconvenience you encountered, and we would like to sincerely address your concerns. Please allow us to clarify that your initial request for cancellation was received and responded to in a timely manner by our Loyalty team. As your booking was made through a third-party platform (Agoda), the reservation was subject to the terms and conditions outlined by that provider, including their cancellation policy. Our Reservation Manager subsequently followed up with an official email explaining this and confirming the steps taken in accordance with those policies. That said, we genuinely understand your circumstances and the challenges you faced during your travels. As a gesture of goodwill and with the intention to support you despite the booking terms, our team agreed to process the cancellation for the second booking from our side. This decision was made with the utmost consideration and empathy for your situation, even though we were not obligated to do so based on the original terms of your booking. We truly regret that our efforts to assist may not have met your expectations, and we are sorry if our communication came across as unsupportive. At Mövenpick, we remain committed to providing warm and attentive service to all our guests, and your feedback is invaluable in helping us continue to improve. Should your travels bring you back to Malaysia in the future, we would greatly appreciate the opportunity to welcome you and restore your confidence in our service. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Excellent service

Ocena na stronie TripAdvisor 5.0/5

clumsybunny Solo travel - Opinia zatwierdzona w TripAdvisor

Did a last minute booking because my flight timing has changed and I had a 15 hour layover. Called the hotel to inquire about their shuttle timing and it was just nice as I had an hour after my arrival to get to the pickup point. Spoke with Aqilah and am very grateful as she gave me the information I needed to help me decide. She waited on the phone while I made the booking on the app. She then helped me with the registration for the shuttle booking both to the hotel and also the next morning to the airport. As a platinum member, I inquired about the lounge since I was not able to check in until 2100 and the lounge was only from 1700-1900. Shawne from the loyalty department called me the next day and told me they will make the necessary preparations for me and also keep some food for me not only from the lounge but also chocolate hour. Nice! I’m really impressed by now. Pickup was on time and I had a chat with the driver, who says his name is Syurga (heaven). Seems like after waiting for a while, no one else was coming and I was the only registered guest for that round. Off we go. 30 mins later, I’m now at the hotel, and it seems like they are expecting my arrival. Checked in by Saif Danial. Super friendly, and he just took over the whole process. Proceeded next with the welcome drink just a few steps away at the restaurant and while I was redeeming my welcome drink, he mentioned that Shawne had arranged for food and chocolate hour to be served at the restaurant instead of leaving it in the room. Wow. Really. Was attended by Ammar Harith at the restaurant. Really really impressed with the level of service and hospitality. These guys really made my day. And I haven’t even seen my room yet. Nice touches guy! Keep up the good work! Sure wished I could meet Aqilah and Shawne who did the necessary preparations for my pre-arrival. But there’s always a next time, especially with this level of service.

Dear Our Distinguished Platinum Guest, Warmest greetings from Mövenpick Hotel & Convention Centre KLIA. Thank you sincerely for sharing such a thoughtful and uplifting review of your recent stay with us. It brings us immense joy to know that our team was able to support you during your layover and make your short visit a memorable one. Your kind words about the assistance provided by Aqilah, the thoughtful follow-up by Loyalty Manager , the smooth shuttle arrangement, and the genuine hospitality extended by Saif Danial and Ammar Harith truly mean a lot to all of us. At Mövenpick, we are passionate about delivering personalized experiences and ensuring our guests feel well cared for from the very beginning until the end of their stay. Your experience reflects the dedication and attention to detail our team strives to uphold each day. It was truly a pleasure to have you with us, and we very much look forward to the opportunity of welcoming you again in the near future. Until then, thank you once again for your trust and for being a valued Accor Platinum member. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Review: Mövenpick Hotel – A Convenient Stay

Ocena na stronie TripAdvisor 4.0/5

mstravelerperth Solo travel - Opinia zatwierdzona w TripAdvisor

Mövenpick Hotel is conveniently located near the mosque and is part of the convention center complex, making it a popular choice for transit passengers and airline crews. What’s Good: ✅ Spacious Rooms – Plenty of space, ideal for short or long stays. ✅ Multiple Dining Options – The buffet offers a wide variety of cuisines. ✅ Good Amenities – Includes a tennis court and pool for relaxation. What Could Be Better: ❌ Primarily a Transit Hotel – Often used by airlines for delays and crew stays, so expect a busy atmosphere. Final Verdict: A solid choice for a short stay or transit, with good amenities and dining options. Ideal for travelers passing through the area.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 915 Liczba opinii 8.6/10 Lokalizacja
  • 2 403 Liczba opinii 7.6/10 Pokój
  • 2 238 Liczba opinii 8.3/10 Obsługa
  • 142 Liczba opinii 3.1/10 Internet
  • 975 Liczba opinii 6.6/10 Czystość
  • 810 Liczba opinii 7.7/10 Udogodnienia
  • 807 Liczba opinii 8.7/10 Śniadanie
  • 149 Liczba opinii 1.5/10 Napoje

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