Mövenpick Resort El Quseir 4 stelle

Dear Ms. B., thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret that your experience was affected by the ongoing urgent maintenance at the pool and the resulting noise. Please allow us to apologize for the inconvenience caused by this unfortunately necessary maintenance, which ultimately turned out to be larger and more extensive than initially anticipated. We completely understand how disruptive this must have been to your vacation and are very sorry that it impacted your ability to relax as planned. Throughout your stay, our team maintained close contact with you and offered several alternative options to make your stay as comfortable as possible. Regrettably, despite our best efforts, a solution that fully met your expectations could not be found. In situations like this, we always strive to assist our guests to the best of our ability, which is why we advised involving your travel agency to ensure that the matter could be handled appropriately. We truly appreciate your kind words regarding our team, food, and other aspects of the resort. Your constructive feedback is extremely valuable to us, as it helps us continuously improve our services and communication with guests. We hope that despite this issue, you were still able to enjoy some aspects of your stay and that you might consider visiting us again in the future, so we have the opportunity to provide the relaxing and memorable experience that we aim for. Warm regards from El Quseir, Your Mövenpick Resort El Quseir Team

Dear Mr. S., thank you very much for sharing your detailed feedback. We are delighted to hear that you enjoyed your stay overall and appreciated the positive atmosphere of the resort, the charming bungalows, the clean and spacious rooms with beautiful sea views, the well-spaced beach umbrellas, the excellent breakfast and afternoon snacks, as well as our attentive and courteous staff. We truly value your observations regarding the restaurants and some maintenance areas. Kindly allow us to clarify that certain areas were temporarily closed due to urgent maintenance and for safety reasons. For every affected area, we offered an alternative to ensure that guests could still enjoy the same services and amenities. Each group of facilities at the resort has its own flair and character, which sometimes requires a little time to get familiar with, especially on a first stay. We completely understand that discovering this can take a moment, and your feedback helps us continuously improve our offerings and communication. Regarding your room experience, we apologize that the initial room assigned was not ideal in terms of proximity to the amenities and that the alternative was smaller than expected. For your next stay, a simple email with your room preferences is all we need, and we will be very happy to ensure that your room meets your expectations from the very beginning. We sincerely appreciate your thoughtful feedback and hope to welcome you back soon for an even more comfortable and seamless experience. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. M., thank you very much for taking the time to share such a wonderful review of your stay with us. We are truly delighted to read your kind words about our services and the availability of our team. Knowing that even a short stay was enough for you to feel the deep respect and care we have for our guests means a great deal to us. Your special mention of the lunch experience and the restaurant at the reception, with such an outstanding rating, has been shared with our culinary and service teams, who are very proud of this recognition. We sincerely hope to have the pleasure of welcoming you back for a longer stay in the future, so we can continue creating memorable experiences for you. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. S., thank you very much for sharing your experience with us. We are delighted to hear that you had an excellent stay and enjoyed our beautiful resort, as well as the attentive and caring service provided by our team. We also appreciate your feedback regarding your booking, check-in, accommodation, breakfast, and loyalty program experience. We would have wished to receive your feedback while you were still onsite, as this would have allowed us to assist you better and create an even smoother experience. Your comments are very valuable to us and help us continuously improve our services to ensure every guest feels fully taken care of. It was a pleasure having you with us, and we sincerely look forward to welcoming you back in the future for another enjoyable and memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. B., Thank you very much for taking the time to share your experience with us. We truly appreciate that you visited us for the third time this year, and your feedback is extremely valuable to us. We are sorry to hear that we could not fully meet your expectations during this stay. Your feedback onsite is always welcome, as our kitchen team is always delighted to assist every guest personally and do their best to meet individual culinary preferences. They take great pride in tailoring dishes whenever possible, and they would have been more than happy to support you directly. Regarding your check-in request, we sincerely apologize for any inconvenience caused. Our international check-in time is at 3:00 pm; however, we are always willing to prepare rooms as soon as possible when they become vacant. We regret that we could not meet your preferred time on this occasion. At the same time, we are delighted to hear that you enjoyed the resort, the beach, and the pool area so much. Your kind words and feedback regarding our team — including the lifeguard at the new pool — as well as your comments about cleanliness, will be shared with the respective departments. Thank you again for your honest and constructive feedback. It helps us improve where it is needed most. We truly look forward to welcoming you back again and to having the opportunity to fully convince you of the level of service and hospitality we always strive to provide. Warm regards, Your Mövenpick Resort El Quseir Team