เรียน คุณ Shinapong ทางโรงแรมขออภัยเป็นอย่างสูงสำหรับเหตุการณ์ที่เกิดขึ้น โดยเฉพาะในเรื่องความสะอาดของห้องพัก รวมถึงการตอบสนองของพนักงานต่อข้อร้องเรียนของท่าน ซึ่งทางโรงแรมตระหนักดีว่าการดูแลและการตอบสนองดังกล่าวยังไม่เป็นไปตามมาตรฐานการบริการที่เรามุ่งมั่นมอบให้แก่ลูกค้า เราเข้าใจเป็นอย่างดีว่าเหตุการณ์ดังกล่าวอาจสร้างความไม่สบายใจและส่งผลกระทบต่อประสบการณ์การเข้าพักของท่าน ทั้งนี้ ทางโรงแรมใคร่ขออนุญาตติดต่อกลับไปยังท่านโดยตรง เพื่อสอบถามรายละเอียดเพิ่มเติมเกี่ยวกับเหตุการณ์ที่เกิดขึ้น และนำข้อมูลไปตรวจสอบเพื่อดำเนินการแก้ไขและป้องกันไม่ให้เกิดเหตุการณ์ในลักษณะเดียวกันขึ้นอีก ทางโรงแรมต้องขออภัยอีกครั้งสำหรับความไม่สะดวกและประสบการณ์ที่ไม่ดีที่ท่านได้รับ และหวังเป็นอย่างยิ่งว่าจะมีโอกาสได้ดูแลท่านให้ดียิ่งขึ้นในอนาคต ขอแสดงความนับถือ ภัทรวดี เตชาดิศัย ผู้จัดการฝ่ายห้องพัก

Dear Khun Chutikarn, Thank you so much for your heartfelt and wonderful review! It truly means the world to us to know that your return visit was just as memorable as ever and that our hotel continues to feel like a home away from home. We are especially delighted to hear that Khun Julie made you feel so welcome by remembering you after several months. We will certainly share your lovely compliments with her and the entire team. It is also wonderful to know that your friend had such a happy and memorable experience, and that your stay together created such special memories. Thank you as well for bringing the maintenance issue in Pool Villa 46 and the outdoor cleanliness to our attention. We sincerely appreciate you informing our team, and we will follow up with the relevant departments to ensure these matters receive proper attention. Your continued loyalty and trust, from Gold to Platinum membership, are truly appreciated. Knowing that we remain your favourite Accor property is the greatest compliment we could receive. We look forward to welcoming you back many more times and creating even more special memories together. Until your next visit, safe travels, and thank you for being part of our hotel family! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Kanyapa, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you enjoyed the spacious and comfortable accommodation, beautiful views, and the cleanliness of your room. It is also wonderful to hear that our team made a positive impression through their warm smiles and attentive service. However, please accept our sincere apologies for the inconvenience regarding the afternoon tea arrangement. We regret that the experience did not fully meet your expectations, particularly as the afternoon tea served at check-out consisted of refreshments without the accompanying tea. Your feedback has been shared with the relevant team to ensure better coordination and service delivery in the future. We also appreciate your comments regarding the check-in experience. While room availability and readiness may vary depending on occupancy, we always strive to accommodate early arrivals whenever possible. Thank you once again for your valuable feedback and continued loyalty as an ALL Accor Platinum member. We truly appreciate your recommendation and look forward to welcoming you back for an even more seamless and memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Aiya, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Resort Khao Yai. We sincerely apologize for the delays you experienced during your arrival and check-in on 17 October. We understand how disappointing it must have been to wait until nearly 4:30 PM to access your room, particularly when your previous stays with us had been more satisfactory. We recognize that accommodating a large group during a corporate event should not compromise the service quality and comfort of our individual guests and families. Please accept our sincere apologies for falling short of your expectations on this occasion. Your feedback regarding check-in efficiency, accessibility, and our overall service has been noted and will be shared with the relevant management teams for review and improvement. We truly appreciate your continued trust in our resort and hope to have the opportunity to welcome you and your family back for a smoother, more enjoyable, and memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Ladda, Thank you for sharing your feedback and for recommending our hotel. We are pleased to hear that you had a comfortable stay and were satisfied with your accommodation and facilities. We appreciate your suggestions regarding the provision of additional kitchenware, such as cups and bowls. We also regret that our breakfast selection and food quality did not fully meet your expectations. Please rest assured that your comments will be shared with the relevant teams for review as we continuously strive to improve our services and dining experience. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Teera, Thank you very much for your perfect rating and for sharing such wonderful feedback about your stay with us. We are delighted to know that you enjoyed our service, the warm hospitality of our team, and our delicious food, especially at our Italian restaurant. Your kind words are a great encouragement to our team. We sincerely regret that we were unable to offer you a room upgrade on this occasion due to full occupancy. Nevertheless, we are pleased that the other aspects of your stay continued to meet your expectations. It is our pleasure to learn that you have another stay planned with us in December, this time bringing your parents for a relaxing getaway. We truly look forward to welcoming you and your family and making your next visit another memorable and enjoyable experience. Thank you once again for your continued trust and loyalty as an ALL Accor Gold member. We look forward to seeing you again soon. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun A., Thank you very much for your wonderful review and for choosing Mövenpick Resort Khao Yai for your family getaway. We are delighted to hear that you enjoyed our spacious and comfortable accommodation, the warm hospitality of our team, and our dining experiences. It is especially pleasing to know that you loved our beef steak and pizza. Your kind compliments mean a great deal to us and will be shared with our team as encouragement to continue delivering exceptional service. We also appreciate your recognition of our sustainability initiatives and the service provided throughout your stay. Thank you for your trust and support. We look forward to welcoming you and your family back to Mövenpick Resort Khao Yai for another memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Nunchaporn, Thank you so much for your wonderful review and perfect scores. We are delighted to hear that you and your family enjoyed the beautiful European-inspired architecture, lush green surroundings, and peaceful atmosphere of our resort. It is especially heartwarming to know that the birthday room decorations, cake, and pastries made your celebration even more special. We are also pleased that you enjoyed the room upgrade, our dining experiences, and the attractive booking offer through Redhot. As a valued ALL Accor Platinum member, your kind words and continued loyalty mean a great deal to us. We will also share your compliments with our reception team, especially the colleague who made such a positive impression during your stay. Thank you once again for choosing Mövenpick Resort Khaoyai. We look forward to welcoming you and your family back for another relaxing and memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Kasemsug, Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment caused by the low water pressure and the hot water not being available during your shower. We fully understand how uncomfortable this must have been, especially late in the evening, and this is certainly not the experience we want our guests to have. Please be assured that your comments have been shared with our Engineering team for thorough inspection and corrective action to prevent this issue from recurring. At the same time, we are very pleased to hear that you were satisfied with the cleanliness, breakfast, accommodation, and the service provided by our team. We especially appreciate your kind recognition of Khun Pan, our intern from Khon Kaen University. We will be sure to share your compliments with her and the team. Thank you again for bringing this matter to our attention and for your valuable feedback. We sincerely hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Sakditat, Thank you very much for taking the time to share your feedback with us. We sincerely apologize that several aspects of your stay did not meet your expectations, particularly as you were celebrating a special birthday anniversary with your family. We are very sorry for the inconvenience caused by the hot water issue, the breakfast experience, the firmness of the toothbrush, the strong chlorine smell at the swimming pool, and the appearance of some areas of the building. We have shared your comments with the relevant departments for further inspection and improvement. We also regret that the birthday anniversary arrangement was provided for only one room instead of both rooms requested. We understand how important such arrangements are for a special occasion and apologize for the disappointment this caused. In addition, we are sorry to hear about the response you received when requesting additional cotton pads. Our team should always respond to guests with courtesy and willingness to assist, and we will reinforce this service standard with our colleagues. Thank you for bringing these matters to our attention. Your feedback is valuable in helping us identify areas where we need to improve. We truly hope to have the opportunity to welcome you and your family again and provide a more comfortable and memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Pinrat, Thank you very much for taking the time to share your thoughtful feedback with us. We’re delighted to hear that, despite the heavy rain, you found the overall atmosphere better than expected and enjoyed the cleanliness of your room and the attentive service from our team, especially from the Front Office team. We truly appreciate your kind words about our team and are pleased to know that everyone contributed to making your stay enjoyable. It is also wonderful to hear that you were satisfied with the breakfast, welcome amenity, sustainability initiatives, and in room dining. We also appreciate your comments regarding the mattress, the busy breakfast restaurant, and the consistency of food quality when there is a change of chef. Your feedback has been shared with the relevant teams for further review and improvement. We will also look into the welcome drink experience to ensure our ALL members receive the appropriate recognition and benefits during their stay. Thank you again for your continued support as an ALL Accor Gold member. We sincerely hope to welcome you back to Mövenpick Resort Khaoyai and provide you with an even more comfortable and memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Kesorn, Thank you very much for taking the time to share such detailed feedback with us, and especially for continuing to choose Mövenpick Resort Khaoyai for your stays. We truly appreciate your loyalty and are pleased to hear that you continue to enjoy our beautiful natural surroundings, peaceful atmosphere, and the service provided by our team. We sincerely apologize, however, for the cleanliness concerns you experienced during this stay. We understand how the presence of flies in the restaurant and the amount of bird droppings around the villas, pool areas, and outdoor spaces affected your comfort and enjoyment, particularly when it made you feel uncomfortable using the pool or dining at the resort. This is certainly not the experience we want for our guests. Please be assured that your comments have been shared with the relevant teams for thorough review, with particular attention to pest and bird management, outdoor cleanliness, and dining-area hygiene. We will also review your feedback regarding the breakfast selection and quality, Wi-Fi experience, pool area, and ALL member welcome benefits so that we can identify areas for improvement. We truly value your feedback as a returning guest and appreciate you bringing these concerns to our attention. Your comments are an important reminder of the need to maintain a high standard of cleanliness while preserving the natural environment that makes our resort special. Thank you again for your continued support and for giving us the opportunity to improve. We sincerely hope to welcome you and your family back and provide a more comfortable and enjoyable experience on your next visit. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Saranporn, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our beautiful surroundings, atmosphere, food, and the overall service provided by our team. However, we sincerely apologize for the experience you had with the cleanliness of your room and bathroom. Finding hair in the shower drain and noticing that the floor was not thoroughly cleaned is certainly not the standard we aim to provide. We are also especially sorry for the response you received when our team was assisting with the issue. We fully understand how this could have made you feel uncomfortable and disappointed. Your feedback regarding housekeeping and maintenance has been shared with the relevant departments for immediate review. We will reinforce our cleaning procedures and remind our team of the importance of taking responsibility, communicating appropriately, and never making guests feel that they are being blamed for an issue. We truly appreciate your positive comments and your recognition of the many aspects of your stay that you enjoyed. Your feedback helps us identify where we can improve and provide a more consistent experience for our guests. Thank you again for choosing to stay with us, and we sincerely hope to have the opportunity to welcome you back and provide you with the memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Rainbow, Thank you very much for your wonderful review and for sharing such detailed feedback about your stay with us. We’re delighted to hear that you enjoyed the peaceful atmosphere, beautiful surroundings, and the comfort and cleanliness of your villa. It is especially rewarding to know that our attentive service and fully equipped accommodation helped make your family stay so memorable. We’re also pleased that you enjoyed your dining experience, particularly our Set Shabu, and that you appreciated our sustainability initiatives and the recognition provided as an ALL Accor member. Your kind words are a great encouragement to our entire team, and we truly appreciate your recommendation. We look forward to welcoming you and your family back for another peaceful and luxurious stay with us in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Spanna, Thank you for taking the time to share your detailed feedback with us. We’re sorry to hear that your stay did not fully meet your expectations. We appreciate your comments regarding the cleanliness of the carpet, the comfort of the pillows, noise levels in some rooms, and the hotel’s location. We understand how these factors can affect the overall comfort of your stay. Your feedback has been shared with the relevant teams for further review and consideration. We also appreciate your feedback on the booking and check-in experience, as well as the other aspects of your stay. Your comments are valuable in helping us identify areas where we can improve. Thank you again for staying with us and for sharing your experience. We hope to have the opportunity to welcome you again and provide a more comfortable and enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun W., Thank you very much for your wonderful review and for giving us a perfect score! We are delighted to hear that you enjoyed our beautiful property and were impressed by the warm and friendly service from our team. It is especially lovely to know that our staff greeted you with smiles throughout your stay. We truly appreciate your special mention of our chef for preparing a delicious treat for you. We will be happy to share your kind words with the team. Thank you once again for choosing to stay with us. We look forward to welcoming you and your partner back for another memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Ponchanok, Thank you very much for taking the time to share such detailed feedback about your recent stay with us. We are delighted to know that you enjoyed the beautiful views, room design, delicious breakfast, and the warm and friendly service from our team. We are also pleased that you appreciated the room upgrade and fast check-in as an ALL Accor Gold member. At the same time, we sincerely apologize for the inconveniences you experienced with the bed, mattress comfort, loose bed linen, and bathtub drainage. We understand how these issues can affect your comfort and overall stay. We have shared your comments with the relevant departments for further inspection and improvement. We also apologize for the slow Wi-Fi connection. We understand the importance of having a reliable and fast internet connection, and your feedback will be shared with our technical team for follow-up. It is wonderful to know that despite these concerns, you rated your overall experience 90/100 and would recommend us to others. Your kind words regarding our friendly and attentive team are greatly appreciated and will certainly be shared with them. Thank you once again for your valuable feedback and continued support as an ALL Accor Gold member. We sincerely hope to have the opportunity to welcome you and your partner back and provide an even more comfortable and seamless experience on your next visit. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Yupawadee, Thank you very much for your wonderful feedback and for sharing such detailed comments about your stay. We are delighted to hear that you enjoyed the beautiful atmosphere, comfortable and well-appointed room, cleanliness, and the attentive service from our team. We are especially pleased to know that Khun Mod and Khun Maem made your dining experiences so memorable by paying close attention to your dietary needs and remembering your allergies. Your kind recognition means a great deal to them and to our entire team, and we will be sure to share your compliments with them. It is also wonderful to hear that you felt warmly welcomed and recognized as an ALL Accor Gold member throughout your stay. Creating a personalized and caring experience for our guests is very important to us. Thank you again for your continued support and for choosing to stay and dine with us. We look forward to welcoming you back and making your next visit just as special. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Acharaporn, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our property beautiful and the room clean and comfortable in appearance. We sincerely apologize for the unpleasant air-conditioning and linen odors, as well as the discomfort you experienced during your stay. Please be assured that we take your comments seriously and will share them with our housekeeping and engineering teams for immediate attention. We also appreciate your feedback regarding the Wi-Fi connection speed and will review this with our team as part of our ongoing efforts to improve our guests’ experience. Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai