Mövenpick Resort Khao Yai 5 ดาว

Dear Khun. Chayanee, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your recent family stay did not meet your expectations, particularly regarding the check-in process, coordination of arrangements, transport service, and dining experience. Please accept our sincere apologies for the inconvenience and frustration caused. Your comments have been carefully noted and shared with the relevant departments for immediate review and improvement, especially in relation to operational procedures, communication between teams, and guest experience consistency. We also regret that several aspects of your stay felt disorganized and not up to the standard you expected from us. Please be assured that we take your feedback seriously as we continuously work to improve our service. Thank you again for sharing your experience with us. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Assawin, Thank you for your feedback. We are sorry to hear about the presence of geckos in your room, While geckos are common in tropical environments, we understand that their presence inside the bedroom can be very uncomfortable and not reflective of the stay experience we aim to provide. Please accept our sincere apologies for the inconvenience this caused. We also note your comments regarding breakfast variety, cleanliness, and access, and have shared them with the relevant teams for improvement. At the same time, we appreciate your positive feedback on our staff and service during check-in and check-out. Thank you again for sharing your experience. We hope to welcome you back for a more comfortable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Utis, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are delighted to know that you enjoyed the peaceful atmosphere, beautiful mountain views, and the warm hospitality provided by our team. It is especially rewarding to hear that our security staff, reception team, and food service staff made such a positive impression through their attentive care and helpful recommendations. We are also pleased that you enjoyed our breakfast and found our facilities comfortable throughout your stay. We sincerely appreciate your suggestion regarding the addition of a shower cap in the guest room amenities. Guest feedback is invaluable to us, and we will certainly review this with our team as we continue to enhance our guest experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Thanasete, Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed the beautiful views and well-maintained gardens, and that our team's warm and attentive service made your family stay memorable. Your kind recognition of our check-in staff is especially appreciated and will be shared with the team. We also value your suggestion regarding lawn maintenance during weekends. Your feedback has been noted and will be reviewed carefully as we continuously look for ways to enhance our guests' experience. Thank you for your support as an ALL Platinum member. We look forward to welcoming you and your family back again soon. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Apinya, Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was smooth and enjoyable, and that you appreciated the attention and care provided by our team. It is especially rewarding to know that you enjoyed our Italian restaurant and that Khun Mam and Khun Mod helped make your experience memorable. We will be sure to share your kind compliments with them. At the same time, we sincerely appreciate your constructive feedback regarding room cleanliness, breakfast service, Wi-Fi connectivity, and the booking/payment process. Your comments are invaluable and will be shared with the relevant teams as we continue to improve our guest experience. Thank you once again for your support and loyalty as an ALL Gold member. We look forward to welcoming you back to Mövenpick Resort Khao Yai for another enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai