Mövenpick Resort Khao Yai 5 ดาว

Dear K.Romyaporn, Thank you very much for taking the time to share your feedback and for choosing to stay with us. We are delighted to learn that you enjoyed our beautiful property, pleasant atmosphere, cleanliness, spacious accommodation, and the variety of activities available during your stay. It is especially rewarding to know that you found our resort to be an ideal place for relaxation. We also appreciate your constructive comments regarding the door issue, Wi-Fi performance, and the distance from the parking area. While we are pleased that our engineering team was able to resolve the technical concerns promptly, we understand the inconvenience caused by the parking location and the lack of golf cart assistance upon arrival. Your feedback is invaluable, and we will review these areas with our team to further improve the guest experience and communication regarding transportation services. Thank you once again for your kind recommendation and for your loyalty as an ALL Accor Classic member. We are grateful for your support and are delighted that your overall stay was a memorable one. We look forward to welcoming you back for another relaxing and enjoyable stay in the near future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Boontrong, Thank you very much for taking the time to share such detailed feedback and for rating your stay so highly 😊 We’re delighted to hear that you enjoyed the spacious and clean accommodation, family-friendly atmosphere, on-site activities, and overall comfort during your stay. It’s also wonderful to know that the EV charging station and facilities helped make your visit more convenient for both families. We appreciate your constructive comments regarding the location and ease of access. While our setting is designed to offer a peaceful, nature-filled escape, we understand that access to nearby attractions and restaurants is an important consideration, and your feedback is valuable for future improvements. We also note your comments regarding ALL Accor membership recognition and loyalty offers. Your input has been shared with our team as we continuously work to enhance the experience for returning guests. It was a pleasure hosting you and your family, and we hope to welcome you back again for another comfortable and relaxing stay. Warm regards, Warintinee Somboon, Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Passara, Thank you very much for your wonderful review and perfect ratings. We are truly delighted to know that you had a comfortable and relaxing stay, and that you enjoyed the atmosphere, accommodations, and services provided by our team. We especially appreciate your kind compliments regarding our Front Desk staff. Your recognition means a lot to us, and we will be pleased to share your feedback with the team as encouragement to continue delivering exceptional service. We are also very happy to hear that you enjoyed the welcome drink, welcome amenity, concierge service, and our sustainability initiatives aimed at reducing single-use plastics and supporting sustainable practices. Thank you once again for choosing to stay with us. It was our pleasure to welcome you, and we sincerely look forward to having the opportunity to welcome you back again in the near future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun. Thawatcharapong, Thank you very much for taking the time to share such a detailed review regarding your recent stay with us. We are truly pleased to learn that you appreciated the hotel atmosphere, guest room, facilities, and the warm hospitality provided by several members of our team, especially our housekeeping staff, buggy drivers, and security personnel. Your kind recognition will certainly be shared with the respective teams as encouragement to continue delivering attentive service. At the same time, we sincerely apologize for the aspects of your experience that did not meet your expectations, particularly regarding communication, service consistency, and certain interactions during your stay. We deeply regret the inconvenience and discomfort caused to both you and your companion. Your feedback regarding the QR code beverage ordering process at the pool, including the lack of order confirmation and communication, is highly appreciated. We fully understand how this may have caused uncertainty and frustration, especially within the pool operating hours. Please rest assured that your comments have been shared with the relevant departments for immediate review and improvement to ensure clearer communication and a more reassuring guest experience moving forward. We are equally sorry to learn about your experience concerning the pool towel handling and the cleanliness concern related to the poolside seating area. In addition, we sincerely apologize for the situation during breakfast regarding the reserved seating arrangement, which understandably made your friend feel uncomfortable and affected the overall dining experience. It is particularly disappointing to know that these accumulated experiences impacted your confidence and enjoyment during the stay, especially as you personally recommended our hotel to your companion. This is certainly not the impression or experience we aim to provide to our valued guests. We truly appreciate your openness in sharing constructive feedback and also thank you for acknowledging the hotel’s follow-up, apology, and additional care provided during your stay. Your comments are extremely valuable to us and will contribute greatly toward improving our service standards, staff communication, and overall guest experience. Once again, please accept our sincere apologies for the shortcomings you encountered. We genuinely hope to have the opportunity to welcome you back in the future and restore your confidence with a more seamless, comfortable, and memorable stay experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Chalermphon, Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback following your recent visit. We are delighted to hear that you were pleased with our team’s service, cleanliness, breakfast selection, and your overall stay experience. Your kind words about our staff’s hospitality are truly appreciated, and we will be sure to share your compliments with the team. At the same time, we sincerely appreciate your feedback regarding the Chocolate Hour experience that the selection did not fully meet your expectations. Your comments are very important to us and will certainly be shared with the relevant team for further improvement and enhancement of the guest experience. Thank you once again for your support as an ALL Accor Classic member. We truly hope to have the pleasure of welcoming you back again for an even more enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai