Mövenpick Resort Khao Yai 5 ดาว

Dear Khun Nipa, Thank you very much for taking the time to share such detailed and thoughtful feedback regarding your recent stay with us. First and foremost, we sincerely apologize that your overall experience did not meet your expectations. We are especially sorry to learn that the consistency of our service throughout your journey from the booking process and arrival experience to your stay and the condition of your accommodation fell short of the standards you rightfully expected from a five-star resort. We truly appreciate the time you took to highlight each aspect of your experience, including the booking communication, the handling of your special request, the arrival and room escort process, the delayed room readiness, the condition and maintenance of the guest room, the nearby maintenance work, the shuttle service coordination, the breakfast coffee machine, and the Wi-Fi connectivity. Please be assured that your comments have been shared with the respective department heads for careful review and follow-up, as we are committed to improving both our service standards and the consistency of our guest experience. At the same time, we are genuinely grateful that you also recognized the positive experiences you had during your stay. It is wonderful to know that the attentiveness and courtesy shown by our team during Chocolate Hour, the excellent service provided by our restaurant colleagues, the quality of the food, and the efficient check out process left a positive impression. We will be delighted to share your kind compliments with our team, as they will certainly appreciate your recognition. Most importantly, thank you for sharing your experience in such a constructive and thoughtful manner. We truly value your perspective and appreciate your understanding that maintaining exceptional service standards is an ongoing commitment. Your feedback provides us with valuable opportunities to improve, and we sincerely appreciate your openness in helping us identify where we can do better. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and memorable experience that you deserve. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Anavash, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed the pool, concierge service, breakfast selection, and aspects of our sustainability initiatives. At the same time, we sincerely apologize for the issues you encountered during your stay, particularly with the WiFi connection, which did not meet expectations, as well as the presence of flies and your concerns regarding the dinner quality at our evening restaurant. Please rest assured that your comments have been shared with the relevant teams for immediate review and improvement. We also appreciate your valuable input regarding our food quality and sustainability efforts. Feedback such as yours helps us identify key areas where we can improve the overall guest experience. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back in the future for a smoother and more enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Nutcha, Thank you for your wonderful review and for choosing to stay with us. We are delighted to know you enjoyed our warm hospitality, clean facilities, and the recognition of your ALL Platinum membership. Your kind words mean a great deal to our team. We also appreciate your feedback regarding the flies in the breakfast area and the Wi-Fi speed. Please be assured that we are working with the relevant teams to make improvements. Thank you once again for your support. We look forward to welcoming you back for another memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Adel M., Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are truly sorry to learn about the cleanliness issues you encountered around your pool villa, particularly the bird droppings and feathers that remained during your stay. This is certainly not the standard of cleanliness we strive to deliver, and we regret the inconvenience this caused. We will be conducting additional training with our Housekeeping team to ensure that villa pool areas receive daily touch-up inspections during room servicing. At the same time, we are continuing to implement measures to better manage the pigeon activity around the villa area. We are also sorry to hear that our breakfast did not meet your expectations in terms of taste. Your comments have been shared with our Culinary team, who will review the dishes to ensure they consistently meet our quality and flavour standards. We sincerely appreciate you bringing these matters to our attention. Guest feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future and provide you with the high standard of experience that we are known for. Best regards, Phatharawadee Techadisai Rooms Division Manager

Dear Khun. Chayanee, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your recent family stay did not meet your expectations, particularly regarding the check-in process, coordination of arrangements, transport service, and dining experience. Please accept our sincere apologies for the inconvenience and frustration caused. Your comments have been carefully noted and shared with the relevant departments for immediate review and improvement, especially in relation to operational procedures, communication between teams, and guest experience consistency. We also regret that several aspects of your stay felt disorganized and not up to the standard you expected from us. Please be assured that we take your feedback seriously as we continuously work to improve our service. Thank you again for sharing your experience with us. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai