Mövenpick Resort Khao Yai 5 ดาว

Dear Khun Jathuporn, Thank you very much for taking the time to share such detailed and valuable feedback with us. We are delighted to hear that you and your family enjoyed the peaceful atmosphere, spacious and comfortable pool villa, well-equipped kitchen, delicious breakfast, and overall service. We are also pleased to know that you enjoyed our kids’ services and found the villa well suited for a family getaway. We sincerely apologize for the inconvenience caused by the cleanliness of the swimming pool and the toilet issue during your stay. We fully understand the importance of maintaining a clean pool and ensuring that all facilities are in proper working condition. Your feedback has been shared with the relevant teams, and we will strengthen our pool maintenance and cleaning procedures, as well as our pre-arrival inspection of the villa, to help prevent similar issues in the future. We truly appreciate your constructive suggestions and kind comments. Your feedback is invaluable in helping us continuously improve our facilities and services. We hope to have the pleasure of welcoming you and your family back again and providing an even more comfortable and memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Thapagorn, Thank you very much for taking the time to share your detailed feedback and for choosing to celebrate your friend’s birthday with us. We are delighted to know that you enjoyed the beautiful views, high ceilings, room decoration, breakfast selection, Wi-Fi, and the overall service provided by our team. We are especially pleased to hear your kind recognition of our swimming pool and gym team member for his attentive and helpful service. We sincerely apologize for the areas where we did not fully meet your expectations. We have noted your comments regarding the check-in process during a busy period, as well as the cleanliness of the swimming pool and the balcony lamp. Your feedback regarding our housekeeping team’s greetings and service manner has also been shared with the relevant department for further attention and improvement. Please be assured that we take your comments seriously and will continue working to enhance both our service standards and cleanliness to ensure a more comfortable experience for our guests. Thank you once again for your generous rating of 90/100. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another relaxing stay with us. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Somrudee, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the peaceful atmosphere of our resort and found it suitable for a relaxing family getaway. We sincerely apologize for the inconvenience you experienced during check in. We understand how disappointing it can be to arrive after the scheduled check in time and still have to wait for the room and for assistance to escort you to your accommodation. We also appreciate your feedback regarding the availability of our team, especially given the size of the resort. We will review our staffing and guest-arrival procedures to improve efficiency and ensure a smoother experience. We are also sorry to hear that your departure experience did not meet your expectations. Your comments regarding the service and manner of communication at check out have been noted and will be shared with the relevant team for appropriate follow up and service improvement. Thank you again for your valuable feedback. We truly appreciate your comments as they help us identify areas where we can improve. We hope to have the opportunity to welcome you and your family again and provide a more seamless and enjoyable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Tossapon, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our beautiful rooms and were impressed with the service provided by our team. It is also great to know that you had a pleasant experience with our accommodation, cleanliness, breakfast, and facilities. Your kind words and continued support as an ALL – Accor Live Limitless member are truly appreciated. We look forward to welcoming you back for another enjoyable stay! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Uwe, Thank you very much for sharing your wonderful feedback following your recent family stay with us. We are delighted to hear that you enjoyed our beautiful location, elegant atmosphere, cleanliness, delicious food, and warm hospitality from our team. It is especially pleasing to know that you were very satisfied with your stay and are looking forward to visiting us again. We are also grateful for your kind recognition of our male team member at the check-in area. We will be delighted to share your appreciation with him, as your compliment is a wonderful encouragement to our team. Thank you once again for choosing to stay with us and for your kind recommendation. We look forward to welcoming you and your family back to Mövenpick for another memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai