Dear Khun Acharaporn, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our property beautiful and the room clean and comfortable in appearance. We sincerely apologize for the unpleasant air-conditioning and linen odors, as well as the discomfort you experienced during your stay. Please be assured that we take your comments seriously and will share them with our housekeeping and engineering teams for immediate attention. We also appreciate your feedback regarding the Wi-Fi connection speed and will review this with our team as part of our ongoing efforts to improve our guests’ experience. Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Thamanan, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Resort Khaoyai. We are delighted to hear that you were pleased with the service provided by our team. Your kind recognition of our Front Office, Drivers, Food & Beverage, and Housekeeping teams is greatly appreciated and will certainly be shared with all our colleagues as encouragement to continue delivering warm and attentive service. We also sincerely appreciate your constructive feedback regarding the Smart TV, Wi-Fi connection speed, and ease of access to the hotel. Please rest assured that your comments have been noted and will be shared with the relevant teams as we continue to look for ways to improve our guests’ experience. Thank you once again for your valuable feedback and for choosing Mövenpick Resort Khaoyai for your family trip. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Phanupong, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay, particularly the new room, comfortable bed, and delicious Thai and Italian cuisine. We are especially pleased to know that Khun Pui, our Room Division Manager, provided attentive and caring service that made your experience memorable. We will certainly share your kind words with her and the team. We also sincerely appreciate your constructive feedback regarding the Wi-Fi connection speed. Please rest assured that we will share your comments with the relevant team as we continue to improve our services and enhance the overall guest experience. Thank you once again for your kind recommendation and for choosing to stay with us. We truly value your support as an ALL Accor Live Limitless Gold member and look forward to welcoming you back for another enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Phatpuchong, Thank you so much for your wonderful review and for taking the time to share such detailed feedback with us. We are thrilled to hear that you and your partner had such a peaceful, refreshing, and happy getaway. It is fantastic to know that our entire team from reception and housekeeping to the pool, recreation, and security staff made you feel so well cared for. A special thank you for your kind words about Khun Cartoon at the restaurant, we will be sure to pass along your compliments to her, as she will be delighted to hear how much her attentive service meant to you. We are also glad you enjoyed our clean, comfortable rooms, delicious food, and great atmosphere. At the same time, we appreciate your constructive note regarding the Wi-Fi signal, and we will work on improving our connection speed and stability for a smoother experience next time. Thank you once again for your highest recommendation and for choosing to stay with us. We look forward to welcoming you and your partner back for another relaxing stay soon! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Palakorn, Thank you so much for your wonderful review and for taking the time to share your feedback with us. We are delighted to hear that you and your family enjoyed a comfortable and relaxing getaway, and that you appreciated our great location, cleanliness, and service from our team. It is fantastic to know that everything met your expectations during your stay. Thank you once again for your high recommendation, and we truly look forward to welcoming you and your family back to Mövenpick Resort Khao Yai for another great stay in the future! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Pimwan, Thank you very much for choosing Movenpick Resort Khaoyai and for sharing your feedback with us. We are delighted to hear that you enjoyed the beautiful atmosphere and scenic views, as well as the warm and attentive service from our team. We sincerely apologize for the inconvenience caused by the noise from the air conditioning in your room. We understand how important a quiet and comfortable room is for a relaxing stay, and we will share your feedback with our Engineering team for further inspection and improvement. We also appreciate your comments regarding the Wi-Fi connection speed and will share this with the relevant team for consideration. Thank you once again for your kind feedback and for highlighting the areas where we can improve. We look forward to welcoming you back to Movenpick Resort Khaoyai and providing you with an even more comfortable stay next time. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Jathuporn, Thank you very much for taking the time to share such detailed and valuable feedback with us. We are delighted to hear that you and your family enjoyed the peaceful atmosphere, spacious and comfortable pool villa, well-equipped kitchen, delicious breakfast, and overall service. We are also pleased to know that you enjoyed our kids’ services and found the villa well suited for a family getaway. We sincerely apologize for the inconvenience caused by the cleanliness of the swimming pool and the toilet issue during your stay. We fully understand the importance of maintaining a clean pool and ensuring that all facilities are in proper working condition. Your feedback has been shared with the relevant teams, and we will strengthen our pool maintenance and cleaning procedures, as well as our pre-arrival inspection of the villa, to help prevent similar issues in the future. We truly appreciate your constructive suggestions and kind comments. Your feedback is invaluable in helping us continuously improve our facilities and services. We hope to have the pleasure of welcoming you and your family back again and providing an even more comfortable and memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Thapagorn, Thank you very much for taking the time to share your detailed feedback and for choosing to celebrate your friend’s birthday with us. We are delighted to know that you enjoyed the beautiful views, high ceilings, room decoration, breakfast selection, Wi-Fi, and the overall service provided by our team. We are especially pleased to hear your kind recognition of our swimming pool and gym team member for his attentive and helpful service. We sincerely apologize for the areas where we did not fully meet your expectations. We have noted your comments regarding the check-in process during a busy period, as well as the cleanliness of the swimming pool and the balcony lamp. Your feedback regarding our housekeeping team’s greetings and service manner has also been shared with the relevant department for further attention and improvement. Please be assured that we take your comments seriously and will continue working to enhance both our service standards and cleanliness to ensure a more comfortable experience for our guests. Thank you once again for your generous rating of 90/100. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another relaxing stay with us. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Somrudee, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the peaceful atmosphere of our resort and found it suitable for a relaxing family getaway. We sincerely apologize for the inconvenience you experienced during check in. We understand how disappointing it can be to arrive after the scheduled check in time and still have to wait for the room and for assistance to escort you to your accommodation. We also appreciate your feedback regarding the availability of our team, especially given the size of the resort. We will review our staffing and guest-arrival procedures to improve efficiency and ensure a smoother experience. We are also sorry to hear that your departure experience did not meet your expectations. Your comments regarding the service and manner of communication at check out have been noted and will be shared with the relevant team for appropriate follow up and service improvement. Thank you again for your valuable feedback. We truly appreciate your comments as they help us identify areas where we can improve. We hope to have the opportunity to welcome you and your family again and provide a more seamless and enjoyable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Tossapon, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our beautiful rooms and were impressed with the service provided by our team. It is also great to know that you had a pleasant experience with our accommodation, cleanliness, breakfast, and facilities. Your kind words and continued support as an ALL – Accor Live Limitless member are truly appreciated. We look forward to welcoming you back for another enjoyable stay! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Uwe, Thank you very much for sharing your wonderful feedback following your recent family stay with us. We are delighted to hear that you enjoyed our beautiful location, elegant atmosphere, cleanliness, delicious food, and warm hospitality from our team. It is especially pleasing to know that you were very satisfied with your stay and are looking forward to visiting us again. We are also grateful for your kind recognition of our male team member at the check-in area. We will be delighted to share your appreciation with him, as your compliment is a wonderful encouragement to our team. Thank you once again for choosing to stay with us and for your kind recommendation. We look forward to welcoming you and your family back to Mövenpick for another memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Chokchai, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had an excellent experience and enjoyed the pleasant weather during your stay. It is especially encouraging to see your perfect ratings for our accommodation, cleanliness, check-in and check-out experience, Wi-Fi, and sustainability initiatives. We are also grateful for your positive feedback as a valued ALL Gold member. Your kind comments are a great encouragement to our entire team, and we are pleased to know that our service contributed to your enjoyable stay. We truly appreciate your support and loyalty, and we look forward to welcoming you back to Mövenpick in the near future for another memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Jirapat, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our beautiful location and views, as well as the cleanliness of the hotel and the quality and taste of our breakfast. It is also wonderful to hear that you were pleased with the service provided by our team, and that everyone contributed to making your stay enjoyable. We are especially grateful for your positive feedback on our Concierge Service, bar, and in-room dining. We also appreciate your feedback regarding the dinner pricing. We understand your concern and have shared your comments with our Food & Beverage team for their consideration as we continue to review our offerings and value for our guests. Thank you once again for your kind comments and constructive feedback. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Komson, Thank you very much for taking the time to share your feedback with us. We’re pleased to know that you were happy with our service overall, and we truly appreciate your continued support as an ALL Accor Classic member. We sincerely apologize for the inconvenience regarding the bag for your used clothes. We understand that receiving a garbage bag instead of a suitable bag was not the experience you expected. We have shared your feedback with the relevant team so we can look at how we can handle such requests better in the future. We have also noted your comments regarding the Wi-Fi speed and breakfast selection, and will share them with the respective teams for further improvement. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience next time. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Chutima, Thank you very much for sharing your valuable feedback following your recent stay with us. We are delighted to hear that you enjoyed your comfortable room, beautiful views, relaxing atmosphere, and our music selection that complemented the resort ambiance. We truly appreciate your kind recommendation and continued support as an ALL Gold member. We sincerely apologize that some aspects of your arrival experience and welcome amenities did not meet your expectations, particularly regarding the room upgrade availability and the quality of the welcome snacks and beverages. Your comments have been shared with our team for further improvement. Thank you again for your feedback. We look forward to welcoming you and your family back for an even more memorable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Yossathorn, Thank you very much for your wonderful review and for awarding us a perfect rating. We are delighted to know that you and your family had such a comfortable and enjoyable stay with us. It is lovely to hear that you appreciated the warm and friendly service from our team, the welcome refreshments, our beautiful accommodation. We are also pleased that you enjoyed our delicious restaurant offerings, breakfast, and the relaxing atmosphere of the resort. Your kind words and recommendation mean a great deal to our entire team. We are especially grateful for your recognition of our efforts toward sustainability and for your positive feedback as an ALL Accor member. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Supanun, Dear Ms. Supanun, Thank you for taking the time to share your detailed feedback and for your continued loyalty as an ALL Platinum member. We are truly sorry to learn that your recent stay did not meet the high standards you had come to expect from your previous visits. Please accept our sincere apologies for the disappointing arrival experience, the confusion regarding the penthouse upgrade, the lack of golf cart availability, the insufficient assistance with your luggage, and the delays in opening the recreational facilities. We also regret that several interactions with our team left you feeling that our service mindset had declined. This is certainly not the level of hospitality we strive to deliver. Your comments have been shared with our management team for immediate review and follow-up. We will address these concerns with the relevant departments to improve our communication, responsiveness, and guest service standards, ensuring better coordination and a more seamless experience for all our guests. We sincerely appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to restore your confidence and provide you with the exceptional experience you have enjoyed with us in the past. Thank you once again for bringing these matters to our attention. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Pojjanakorn, Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our spacious accommodation, variety of activities, beautiful café, and unique architecture. We are especially pleased to know that our team members from Front Office, Restaurant, and Bell Service made your stay memorable through their attentive service and helpful recommendations. We truly appreciate your kind recognition of our team, and your compliment will be shared with our colleagues, especially the Restaurant team member who contributed to your experience. We also appreciate your valuable comments regarding the wardrobe odor and WiFi connection speed. Please be assured that we have shared these points with the relevant teams for improvement. Thank you once again for your recommendation. We look forward to welcoming you back again soon for another enjoyable experience with us. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai