华欣瑞享阿萨拉水疗及度假酒店

客户意见评级 (ALL 评级) 4.6/5 1,935 评论

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华欣瑞享阿萨拉水疗及度假酒店 - Image 1
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53 Hua Hin 5 Alley, Tambon Hua Hin , Amphur Hua Hin, 77110 班武里府, 泰国

描述

酒店其他优惠

  • 坐落在繁茂热带风光中的海滨酒店

  • 宽敞的套房和私人泳池别墅

  • 使用从农贸市场新鲜采购的食材制作的法式和泰式菜肴

  • 泳池可以俯瞰海滩

  • 会议场所位于海滨，自然采光充足

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酒店位置

华欣瑞享阿萨拉水疗及度假酒店

53 Hua Hin 5 Alley, Tambon Hua Hin , Amphur Hua Hin
77110 班武里府
泰国

GPS:12.619898, 99.952651

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传真 +66 32 547 762

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,935 评论

TripAdvisor 评级  4.5/5  850 评论

卓越奖 2024

A Great Holiday

Tripadvisor 评级 5.0/5

Robbo44Melbourne 经 TripAdvisor 认证的评论

We had 8 nights at this resort and have nothing but praise for the holiday they gave us.The staff were fantastic and nothing was too much trouble. We were quite a way from the amenities but a call to reception and a buggy was there to transport us to where we needed to go.The meals were very good and the bar service was excellent. We tried the shuttle into Hua Hin but the drop off point was a long way to either Market place or Bluport. We found it easier to get a taxi (200 baht). A special mention to Oam who was in charge at breakfast and was so helpful. The pools were great and we mainly used the small pool near our accomodation as it wasn't as busy as the main area.We were very happy with our rooms and they were serviced excellently.We had a rather unfortunate experience at Baan Dum restauraunt so I have reviewed it separately. The only thing I could suggest the management should look at in this resort is that hand rails are badly needed at the main front stairs and in the pools. Would we recommend this resort?.Most definitely and would stay here again.

Dear Khun Robbo44Melbourne, It was nice to see that overall you had enjoyed your stay with us. Your feedback has been passed on to our team. It is an important way for us to review and improve our services, so thank you! The points you raised concerning for the experience at Baandam restaurant and the hand rails at the swimming pool have been duly noted and will be addressed for improvement. I do apologies for any inconvenience caused. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future. Sincerely yours, Pimchanok Suwannapong Assistant Front Office Manager

Relaxing resort away of the hustle and bustle

Tripadvisor 评级 5.0/5

inge_t 经 TripAdvisor 认证的评论

The resort is a couple of kilometers from Hua Hin town center, situated directly at the sea. It has not really a beach, but you can reach the sea through some stairs easily to take a swim. The hotel has 2 pools, a quite one at the back of the hotel and the ocean front pool. Both are good, but we loved the ocean front pool the most. The pool is huge and has different levels, to accomodate all kind of swimmers. We had always stretchers available and people don't tend to "reservate" pool beds for an entire day without using them. So even if we came at the pool later in the morning of during the afternoon, we didn't face any problem to find a sun lounger. What a bliss! The Ocean Bar has good cocktails and smoothies and drinks are delivered to your sun lounger. What I appreciated a lot was the quiet atmosphere in the resort, the lagoon, the tropical plants and especially the low buildings (maximum 1 floor above ground level). This is really rare, most hotels have 20+ floors. The breakfast was fabulous, with everything what you could have wished for. Chocolate hour that was offered daily by the hotel was a big hit with my daughter! The hotel has 2 onsite restaurants. We ate twice lunch at Baan Dum and the food was great. In the evening, we went always to the center of Hua Hin, with the free shuttle of the hotel. This was very convenient. Don't forget to make the booking at the reception. The driver was a really good and very friendly. The room was spacious, beds were great and the bathroom huge. One little remark: drinks are rather expensive in the hotel, European price and up. But it's a 5star hotel and anyway, we are on holiday :) We stayed here for 5 nights and didn't want to leave! Recommended.

Dear Khun Inge_t, Thank you very much for taking the time to share your experience of your recent stay. It was a great pleasure to learn that you had enjoyed your stay with us! Your kind words and feedback have been passed on to our team members, who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Wanwisa Phosri Front Office Manager

退房的时候，服务意识不好

客户意见评级 2.5/5

Shirley 家庭住宿 - 所有已确认评论

办理入住的时候服务态度很好，但是退房的时候服务意识很差

Dear Xueqing L., I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wanwisa Phosri Front Office Manager

Loved this oceanside resort

Tripadvisor 评级 5.0/5

Pennae Solo travel - 经 TripAdvisor 认证的评论

I loved staying here. Accor gold status was recognised with an upgrade to a Terrace Suite Lagoon View and, if (when) I stay here again, this room type would be my first choice. I loved lazing about out on the daybed on the terrace! The suites are huge and have impressive bathrooms. The turn-down service also includes lemongrass essential oil being heated, keeping mozzies away and making the room smell amazing. The only ket-down was that room service took a looooong time to arrive. I had several meals due to falling ill during my stay, and each took over an hour (sometimes over 1.5 hours) to arrive. Meals also were not as described on the menu, perhaps due to lack of ingredients, but no information/warning was given when ordered. No such delays or mishaps occurred dining at the restaurants or by the pool. Overall, I would not hesitate to stay here again. It was luxurious and the pool spectacular. I was very well looked after, especially while I was ill, and I really appreciate the staff’s efforts to make sure my stay was not just pleasant but outstanding.

Dear Khun Pennae, Thank you very much for taking the time to complete our guest questionnaire following your recent stay. It was a great pleasure to learn that you enjoyed your stay with us! At the same time, it is noted that there were some aspects of your stay which were not to your satisfaction. Please rest assured that these points will be addressed for improvement. I apologies if any inconvenience was caused. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Wanwisa Phosri Front Office Manager

Mediocre Resort Hotel with Significant Security and Other Problems

Tripadvisor 评级 3.0/5

johankusch 经 TripAdvisor 认证的评论

This hotel is situated around 5 kms from Hua Hin and has excellent rooms and verdant gardens. But that is not enough for a five-star rated resort in Thailand where service is generally not far short of perfect. The breakfast provided was mediocre and like night compared to day relative to the Movenpick BDSM Resort in Bangkok where we previously stayed. There were insufficient staff and, on the first day, we had to clean our own table. We did not especially enjoy the greasy fried fish, undercooked kidney beans, or chicken skin and vegetable stew. The coffee was, however, excellent. On arriving at our accommodation, we were greeted by hordes of over hungry mosquitoes which was a disaster. There was fortunately a nearby 7-Eleven shop which sells insect spray, but it took two fumigations and a couple of hours outside the accommodation to resolve the problem. The 7-Eleven store is also a good place to purchase mineral water (€0.50 for 1.5 litres) if, like us, you find the free supply of bottled tap water is insufficient for your needs. The welcome plate of fruit and pastries provided was, however, delightful. Be aware that there is actually no real beach at this beach resort. During low tide, the beach is accessible via an unstaffed derelict step-way from the swimming pool area and many guests, including those with children, do go down despite red flags at the entrance. Staff told us that accidents have occurred yet no action has so far been taken. The hotel is the only property on the strip that does not have functioning steps to the beach. There are also too few beds and umbrellas in the swimming pool area which means that guests hurry down relatively early to bag their places. Even with a 70% occupancy rate, all spaces were normally taken by 9.30 am. The biggest problem at this hotel is that they operate the Baan Dum seafood restaurant as both part of the hotel and as a facility open to outside visitors. Consequently, there is separate road access for non-hotel guests. At the same time, there are two large open gates from this road into the hotel that are wholly unstaffed, which perhaps explains the theft reported in a recent review. This deficiency has serious security implications and needs to be sorted immediately. The hotel undoubtedly has massive potential but it needs more staff, especially staff who speak at least a little English. The waiting time at the Baan Dum restaurant was for us dire and not the fault of the two obviously exhausted friendly waitresses who were run off their feet. As an Accor platinum cardholder, this was also the first time in Thailand that I was told that the standard welcome drink includes only a mocktail or soft drink. Beer actually costs only around €0.50 a con and Thai wine is not overly expensive - the hotel could and should therefore do better. The food and beverage prices in the hotel are overly expensive and many guests therefore use outside restaurants like the excellent nearby Laciana by the Sea.

Dear Khun Johankusch, I am disappointed to hear that your experience did not meet your expectations.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that we will have a chance to welcome you again in the future. I hope that in the future we will have an opportunity to show you the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Sincerely, Wanwisa Phosri Front Office Manager

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其他网络用户评价我们的酒店

  • 327 评论 8/10 位置
  • 918 评论 8.5/10 房间
  • 1,093 评论 8.7/10 服务
  • 14 评论 5.9/10 上网
  • 545 评论 7.2/10 食物
  • 484 评论 8.7/10 舒适度
  • 400 评论 7/10 设施
  • 369 评论 5.8/10 清洁度

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