Dear Ms. Yu X., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you and your family had an enjoyable stay with us and that you found our resort to be an ideal destination for a family vacation. It is especially heartwarming to hear your kind comments about our team's friendliness toward your beloved pet and that your furry family member was happy throughout your stay. We are also grateful for your positive ratings for our breakfast, team, pool, Kids' services, sustainability initiatives, and check-out experience. Your recommendation of our resort and continued support as an ALL Classic member are truly appreciated. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret that the housekeeping service did not fully meet your expectations, and we appreciate your comments regarding the attention to room cleanliness and replenishment of amenities. We are especially sorry to learn about the repeated hot water issue in one of your rooms throughout your stay. This is certainly not the experience we strive to provide, and please be assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate investigation and corrective action to prevent similar situations in the future. We also appreciate your valuable suggestions regarding our lunch and dinner menu selections, Fitness Centre, Wi-Fi accessibility, and arrival experience. Your feedback has been shared with the respective department heads as we continuously work to enhance our facilities and services for all our guests. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your feedback and hope to have the opportunity to welcome you, your family, and your beloved pet back for a much more seamless and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jinlin T., Thank you for taking the time to share your detailed feedback regarding your recent family stay with us. As a valued ALL Platinum member, your comments are especially important to us. Please accept our sincere apologies that your experience did not meet expectations. We are very sorry to learn that your arrival felt mediocre and that the welcome from our doorman was not attentive. This is not the standard of service we aim to provide, and your feedback has been shared with our Front Office team for immediate improvement. We are also concerned about your comments regarding the landscaping, pond cleanliness, fallen leaves, and especially the mosquito situation in the room and surrounding areas. This is unacceptable and has been addressed with our Engineering, Housekeeping, and Gardening teams to reinforce pest control and daily maintenance procedures. We sincerely apologize for the shortage of pool towels, slow service at the pool area, and delays in clearing tables. We understand how frustrating this must have been and will review our staffing and service flow to ensure more prompt assistance. Regarding breakfast, we regret that the variety did not meet your expectations. Your feedback has been shared with our culinary team for careful review and improvement. We also apologize for any confusion concerning Platinum benefits and breakfast inclusion, and for the disappointment caused by the rate difference you noticed prior to arrival. While we appreciate your positive ratings for check-out and WiFi, we truly regret that several aspects of your stay fell short. Thank you again for your honest feedback, which helps us improve. We hope to have the opportunity to welcome you again and restore your confidence in our service. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr./Ms. C., Thank you for your feedback! We are pleased to hear that you had a positive overall experience during your stay, and we also acknowledge your comments regarding the condition of the room. We will continue to strive to enhance the comfort of our accommodations. Best regards, Mövenpick Asara Resort & Spa h. Hin

Dear Mr. Mingze G., Thank you for your high praise of our services. We are delighted that you enjoyed the room upgrade and the warm reception. We will continue to strive to enhance our facilities to ensure a quality experience for every guest. We look forward to your return. Best regards, Hatsadee Wangpimoon Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Kuanchun L., We very much appreciate your comments regarding your stay at the Mövenpick Asara Resort & Spa Hua Hin. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hatsadee Wangpimoon (Joey) Guest Relation Manager Movenpick Asara Resort and Spa, Hua-Hin.