华欣瑞享阿萨拉水疗及度假酒店

客户意见评级 (ALL 评级) 4.6/5 1,875 评论

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描述

酒店其他优惠

  • 坐落在繁茂热带风光中的海滨酒店

  • 宽敞的套房和私人泳池别墅

  • 使用从农贸市场新鲜采购的食材制作的法式和泰式菜肴

  • 泳池可以俯瞰海滩

  • 会议场所位于海滨,自然采光充足

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酒店位置

华欣瑞享阿萨拉水疗及度假酒店

53 Hua Hin 5 Alley, Tambon Hua Hin , Amphur Hua Hin
77110 班武里府
泰国

GPS:12.619898, 99.952651

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

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ALL 评级  4.6/5  1,875 评论

TripAdvisor 评级  4.5/5  846 评论

卓越奖 2023

Mediocre Resort Hotel with Significant Security and Other Problems

Tripadvisor 评级 3.0/5

johankusch 经 TripAdvisor 认证的评论

This hotel is situated around 5 kms from Hua Hin and has excellent rooms and verdant gardens. But that is not enough for a five-star rated resort in Thailand where service is generally not far short of perfect. The breakfast provided was mediocre and like night compared to day relative to the Movenpick BDSM Resort in Bangkok where we previously stayed. There were insufficient staff and, on the first day, we had to clean our own table. We did not especially enjoy the greasy fried fish, undercooked kidney beans, or chicken skin and vegetable stew. The coffee was, however, excellent. On arriving at our accommodation, we were greeted by hordes of over hungry mosquitoes which was a disaster. There was fortunately a nearby 7-Eleven shop which sells insect spray, but it took two fumigations and a couple of hours outside the accommodation to resolve the problem. The 7-Eleven store is also a good place to purchase mineral water (€0.50 for 1.5 litres) if, like us, you find the free supply of bottled tap water is insufficient for your needs. The welcome plate of fruit and pastries provided was, however, delightful. Be aware that there is actually no real beach at this beach resort. During low tide, the beach is accessible via an unstaffed derelict step-way from the swimming pool area and many guests, including those with children, do go down despite red flags at the entrance. Staff told us that accidents have occurred yet no action has so far been taken. The hotel is the only property on the strip that does not have functioning steps to the beach. There are also too few beds and umbrellas in the swimming pool area which means that guests hurry down relatively early to bag their places. Even with a 70% occupancy rate, all spaces were normally taken by 9.30 am. The biggest problem at this hotel is that they operate the Baan Dum seafood restaurant as both part of the hotel and as a facility open to outside visitors. Consequently, there is separate road access for non-hotel guests. At the same time, there are two large open gates from this road into the hotel that are wholly unstaffed, which perhaps explains the theft reported in a recent review. This deficiency has serious security implications and needs to be sorted immediately. The hotel undoubtedly has massive potential but it needs more staff, especially staff who speak at least a little English. The waiting time at the Baan Dum restaurant was for us dire and not the fault of the two obviously exhausted friendly waitresses who were run off their feet. As an Accor platinum cardholder, this was also the first time in Thailand that I was told that the standard welcome drink includes only a mocktail or soft drink. Beer actually costs only around €0.50 a con and Thai wine is not overly expensive - the hotel could and should therefore do better. The food and beverage prices in the hotel are overly expensive and many guests therefore use outside restaurants like the excellent nearby Laciana by the Sea.

Dear Khun Johankusch, I am disappointed to hear that your experience did not meet your expectations.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that we will have a chance to welcome you again in the future. I hope that in the future we will have an opportunity to show you the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Sincerely, Wanwisa Phosri Front Office Manager

great place to visit

Tripadvisor 评级 4.0/5

Peter S 经 TripAdvisor 认证的评论

great place to visit, we shopped for several hours there and had a wonderful meal. busy and reasonably priced products. range is mainly clothing and food. Not much in the way of electronic equipment, etc, but the clothing was good quality and well priced.

Dear Khun PeterLook, Thank you very much for taking the time to complete our guest questionnaire following your recent stay. It was a great pleasure to learn that you had very much enjoyed your stay with us! Your kind feedback has been passed on to our team, who are always very pleased and motivated to hear when our guests show their appreciation. Many thanks again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Wanwisa Phosri Front Office Manager

A little piece of paradise

Tripadvisor 评级 5.0/5

susan m 经 TripAdvisor 认证的评论

Wonderful throughout. We had a beautiful private pool villa. Staff were exceptional throughout the resort, professional and friendly with great service. Food was excellent in both restaurants. The spa was a highlight, really professional.

Dear Khun 760SusanM,, It was a great pleasure to learn that you had enjoyed your stay with us! Your kind words and feedback have been passed on to our team members, who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Pimchanok Suwannapong Assistant Front Office Manager

Serenity Now

Tripadvisor 评级 5.0/5

bruceangelah Couples - 经 TripAdvisor 认证的评论

Enjoyed 8 nights in a pool villa and loved it. About 6km out from town so close enough for a short Grab ride or hotel shuttle but far enough for true peace and serenity. Pool villa would be a must for us however. Enjoyed 3 spa treatments (1 as part of our package) and these were all amazing. Genuine alternative to Phuket.

Dear Khun Bruceangelah, It was a great pleasure to learn that you had enjoyed your stay with us! Your kind words and feedback have been passed on to our team members, who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Wanwisa Phosri Front Office Manager

Beautiful hotel, but needs to iron out a few problems

Tripadvisor 评级 4.0/5

lightyear40 经 TripAdvisor 认证的评论

I cannot fault the pool suite for cleanliness, layout and comfort. The pool was also amazing, despite faults.. The breakfast was well set out and high end products were used. Sadly the staff did struggle if there or more than eight in the breakfast room. One example is ordering a beverage, it takes several reminders before receiving a cup of tea etc. However when Hum is visible everything works like clockwork. The customer coffee machine also did not work for my six day visit, maybe that is the reason for the delays. Both dinner reservations were disappointing received burnt chips on both occasions, burnt egg on top of the rice and the gritty stuff made the sea bass unpalatable. Staff disinterested, considering the price spent it was not worth the money. The pool is beautiful, but the lack of maintenance is clearly visible. Clearly the pool is not being supplied with the correct chemical elements,because the grouted areas are covered in Algae. The perimeter tiles above the water line need a clean as well. Other areas are in disrepair like the water spouts and the disused jacuzzi concrete beds. The jacuzzi area is a black mess clearly not vacuumed for a long period of time..

Dear Khun Lightyear40 I would like to be apologized that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Wanwisa Phosri Front Office Manager

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其他网络用户评价我们的酒店

  • 318 评论 7.6/10 位置
  • 881 评论 8.4/10 房间
  • 1,054 评论 8.6/10 服务
  • 13 评论 5.7/10 上网
  • 530 评论 7.4/10 食物
  • 382 评论 7.1/10 设施
  • 359 评论 6/10 清洁度
  • 295 评论 7.1/10 早餐

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