Mövenpick Asara Resort & Spa Hua Hin 5 sterren

Dear Mr. Bart D., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a relaxing and comfortable stay and enjoyed our convenient location. It is wonderful to hear that you appreciated our attentive and helpful team and management, the quality of our food, and our pet-friendly environment. We are especially pleased that any questions or requests you had were promptly taken care of during your stay. We sincerely appreciate your outstanding ratings for your accommodation, cleanliness, breakfast selection, our team, check-out and departure, and Wi-Fi. Your overall rating of 90/100 and recommendation of our resort are greatly appreciated and encourage us to continue creating memorable experiences for our guests. We are also pleased to know that you enjoyed your dinner at Baan Dum Restaurant and rated your dining experience so highly. We would like to extend our special appreciation for your kind recognition of Paul Perrottet our GM., Hatsadee Wangpimoon (myself), and Mr. Vee FB. Manager. Your generous mention of their contribution to your satisfaction means a great deal to our team, and we will be delighted to share your compliments with them. We also appreciate your thoughtful feedback regarding our sustainability efforts. We are pleased that you appreciated the use of glass drinking bottles instead of plastic. At the same time, we understand your comment regarding the frequency of linen changes. Your observation is valuable and will be shared with our relevant team as we continue to balance guest comfort with responsible and sustainable practices. We also note your feedback regarding the fitness center and swimming pool, and appreciate you taking the time to share your ratings. Your comments are important to us as we continuously look for opportunities to enhance our facilities and services. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for being a valued ALL Accor Classic member. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back for another relaxing and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Frank b., Thank you very much for taking the time to share your feedback following your recent stay with us. We truly appreciate you choosing to return for a second visit. While we are pleased to know that you enjoyed the overall hotel environment and found our team to be welcoming, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the shortcomings you experienced, particularly regarding the arrival experience, accommodation condition, and overall maintenance of the resort. We are especially concerned to learn about the maintenance issues in your room, including the condition of the curtains, lighting fixtures, door alignment, and flooring. This is certainly not reflective of the standards we strive to uphold, and your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We also regret that your arrival experience did not convey the warm welcome expected of a five-star resort. Your feedback regarding the reception atmosphere and lack of welcoming touches has been noted and will be reviewed with our Front Office team to enhance the overall guest experience. Furthermore, we apologize for the shortcomings in our breakfast presentation and food quality, as well as your dining experience at the restaurant. Your comments regarding food quality and proper food handling are taken very seriously and have been shared with our culinary team for immediate improvement. We also regret that your ALL – Accor Live Limitless membership was not properly recognized during your stay. This is certainly not the level of recognition we aim to provide to our valued members, and we will reinforce this with our team to ensure better acknowledgment in the future. While we are glad that certain aspects such as our team service, WiFi, and some facilities met your expectations, we fully acknowledge that your overall experience fell short of what should have been delivered. Please rest assured that your detailed feedback is being used constructively as part of our ongoing efforts to improve both our facilities and service standards. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jeroen v. d. W., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you had an overall pleasant stay and appreciated the friendliness of our team, as well as the quality of the food and cleanliness. Your kind comments about our staff are truly appreciated. At the same time, we sincerely regret to learn that certain aspects of our property did not meet your expectations, particularly regarding the condition of the rooms and facilities. Please accept our apologies that the overall appearance felt dated and did not reflect a five-star experience. Your feedback regarding the need for upgrades, including flooring, tiles, and bathroom features, is well noted and has been shared with our management team for careful consideration. We truly appreciate your constructive feedback, as it helps us identify areas for improvement. It was a pleasure having you and your family stay with us, and we hope to have the opportunity to welcome you back again for an enhanced and more satisfying experience in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Charlotte Vander S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you appreciated the peaceful atmosphere of our resort and described it as a “beautiful green oasis.” It is wonderful to know that you enjoyed the landscaping, your accommodation, and the breakfast experience. Your kind words about our helpful team are also truly appreciated. At the same time, we sincerely thank you for your constructive comments, which are very valuable to us. Please allow us to address some of your concerns. Regarding the beach, we regret your disappointment. As Hua Hin is affected by natural tidal conditions, the beach level may vary depending on the season and time of day. We understand how this may impact the overall experience, and we truly appreciate your understanding. We also take note of your feedback regarding the half-board dining option. Your comments have been shared with our culinary team for review, as we continuously seek ways to enhance flexibility and guest satisfaction. Furthermore, we apologize for the inconsistency in service you experienced. This is certainly not the standard we strive to maintain, and we will reinforce our training efforts to ensure a more consistent and seamless service experience for all guests. We also appreciate your observation regarding accessibility, particularly the stairs near the reception area. Your feedback is important, and we will review this aspect carefully to better accommodate all our guests, especially senior travelers. Once again, thank you for your valuable feedback and for choosing to stay with us. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin