Mövenpick Asara Resort & Spa Hua Hin 5 sterren

Dear Mr. Frank b., Thank you very much for taking the time to share your feedback following your recent stay with us. We truly appreciate you choosing to return for a second visit. While we are pleased to know that you enjoyed the overall hotel environment and found our team to be welcoming, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the shortcomings you experienced, particularly regarding the arrival experience, accommodation condition, and overall maintenance of the resort. We are especially concerned to learn about the maintenance issues in your room, including the condition of the curtains, lighting fixtures, door alignment, and flooring. This is certainly not reflective of the standards we strive to uphold, and your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We also regret that your arrival experience did not convey the warm welcome expected of a five-star resort. Your feedback regarding the reception atmosphere and lack of welcoming touches has been noted and will be reviewed with our Front Office team to enhance the overall guest experience. Furthermore, we apologize for the shortcomings in our breakfast presentation and food quality, as well as your dining experience at the restaurant. Your comments regarding food quality and proper food handling are taken very seriously and have been shared with our culinary team for immediate improvement. We also regret that your ALL – Accor Live Limitless membership was not properly recognized during your stay. This is certainly not the level of recognition we aim to provide to our valued members, and we will reinforce this with our team to ensure better acknowledgment in the future. While we are glad that certain aspects such as our team service, WiFi, and some facilities met your expectations, we fully acknowledge that your overall experience fell short of what should have been delivered. Please rest assured that your detailed feedback is being used constructively as part of our ongoing efforts to improve both our facilities and service standards. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jeroen v. d. W., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you had an overall pleasant stay and appreciated the friendliness of our team, as well as the quality of the food and cleanliness. Your kind comments about our staff are truly appreciated. At the same time, we sincerely regret to learn that certain aspects of our property did not meet your expectations, particularly regarding the condition of the rooms and facilities. Please accept our apologies that the overall appearance felt dated and did not reflect a five-star experience. Your feedback regarding the need for upgrades, including flooring, tiles, and bathroom features, is well noted and has been shared with our management team for careful consideration. We truly appreciate your constructive feedback, as it helps us identify areas for improvement. It was a pleasure having you and your family stay with us, and we hope to have the opportunity to welcome you back again for an enhanced and more satisfying experience in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Charlotte Vander S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you appreciated the peaceful atmosphere of our resort and described it as a “beautiful green oasis.” It is wonderful to know that you enjoyed the landscaping, your accommodation, and the breakfast experience. Your kind words about our helpful team are also truly appreciated. At the same time, we sincerely thank you for your constructive comments, which are very valuable to us. Please allow us to address some of your concerns. Regarding the beach, we regret your disappointment. As Hua Hin is affected by natural tidal conditions, the beach level may vary depending on the season and time of day. We understand how this may impact the overall experience, and we truly appreciate your understanding. We also take note of your feedback regarding the half-board dining option. Your comments have been shared with our culinary team for review, as we continuously seek ways to enhance flexibility and guest satisfaction. Furthermore, we apologize for the inconsistency in service you experienced. This is certainly not the standard we strive to maintain, and we will reinforce our training efforts to ensure a more consistent and seamless service experience for all guests. We also appreciate your observation regarding accessibility, particularly the stairs near the reception area. Your feedback is important, and we will review this aspect carefully to better accommodate all our guests, especially senior travelers. Once again, thank you for your valuable feedback and for choosing to stay with us. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Antonius T. W., Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us. We are truly pleased to know that you found our resort luxurious in appearance and great in comfort, and that you enjoyed a very nice and comfortable experience overall. It is wonderful to read your kind comments about the spacious room with balcony, the comfortable bathroom facilities, and especially your appreciation of our restaurant and breakfast selection. Your positive ratings across many areas, including cleanliness, team service, Wi-Fi, sustainability efforts, and overall experience, are sincerely appreciated and will be proudly shared with our team. At the same time, we would like to sincerely thank you for highlighting the concern regarding the steep stairs and the lighting at night. We fully understand that accessibility and safety are very important, particularly for guests who may find stairs challenging. Please be assured that your feedback has been shared with our Engineering and Management teams for careful review. We continuously look for ways to improve lighting and accessibility, and your comment is extremely valuable in helping us enhance comfort and safety for all guests. We are also grateful for your loyalty as a Classic member of ALL – Accor Live Limitless, and we truly appreciate your recommendation score. It was a pleasure to welcome you, and we hope to have the opportunity to host you again for another relaxing and comfortable stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin