Dear Mr. Frank b., Thank you very much for taking the time to share your feedback following your recent stay with us. We truly appreciate you choosing to return for a second visit. While we are pleased to know that you enjoyed the overall hotel environment and found our team to be welcoming, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the shortcomings you experienced, particularly regarding the arrival experience, accommodation condition, and overall maintenance of the resort. We are especially concerned to learn about the maintenance issues in your room, including the condition of the curtains, lighting fixtures, door alignment, and flooring. This is certainly not reflective of the standards we strive to uphold, and your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We also regret that your arrival experience did not convey the warm welcome expected of a five-star resort. Your feedback regarding the reception atmosphere and lack of welcoming touches has been noted and will be reviewed with our Front Office team to enhance the overall guest experience. Furthermore, we apologize for the shortcomings in our breakfast presentation and food quality, as well as your dining experience at the restaurant. Your comments regarding food quality and proper food handling are taken very seriously and have been shared with our culinary team for immediate improvement. We also regret that your ALL – Accor Live Limitless membership was not properly recognized during your stay. This is certainly not the level of recognition we aim to provide to our valued members, and we will reinforce this with our team to ensure better acknowledgment in the future. While we are glad that certain aspects such as our team service, WiFi, and some facilities met your expectations, we fully acknowledge that your overall experience fell short of what should have been delivered. Please rest assured that your detailed feedback is being used constructively as part of our ongoing efforts to improve both our facilities and service standards. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jeroen v. d. W., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you had an overall pleasant stay and appreciated the friendliness of our team, as well as the quality of the food and cleanliness. Your kind comments about our staff are truly appreciated. At the same time, we sincerely regret to learn that certain aspects of our property did not meet your expectations, particularly regarding the condition of the rooms and facilities. Please accept our apologies that the overall appearance felt dated and did not reflect a five-star experience. Your feedback regarding the need for upgrades, including flooring, tiles, and bathroom features, is well noted and has been shared with our management team for careful consideration. We truly appreciate your constructive feedback, as it helps us identify areas for improvement. It was a pleasure having you and your family stay with us, and we hope to have the opportunity to welcome you back again for an enhanced and more satisfying experience in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Charlotte Vander S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you appreciated the peaceful atmosphere of our resort and described it as a “beautiful green oasis.” It is wonderful to know that you enjoyed the landscaping, your accommodation, and the breakfast experience. Your kind words about our helpful team are also truly appreciated. At the same time, we sincerely thank you for your constructive comments, which are very valuable to us. Please allow us to address some of your concerns. Regarding the beach, we regret your disappointment. As Hua Hin is affected by natural tidal conditions, the beach level may vary depending on the season and time of day. We understand how this may impact the overall experience, and we truly appreciate your understanding. We also take note of your feedback regarding the half-board dining option. Your comments have been shared with our culinary team for review, as we continuously seek ways to enhance flexibility and guest satisfaction. Furthermore, we apologize for the inconsistency in service you experienced. This is certainly not the standard we strive to maintain, and we will reinforce our training efforts to ensure a more consistent and seamless service experience for all guests. We also appreciate your observation regarding accessibility, particularly the stairs near the reception area. Your feedback is important, and we will review this aspect carefully to better accommodate all our guests, especially senior travelers. Once again, thank you for your valuable feedback and for choosing to stay with us. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Antonius T. W., Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us. We are truly pleased to know that you found our resort luxurious in appearance and great in comfort, and that you enjoyed a very nice and comfortable experience overall. It is wonderful to read your kind comments about the spacious room with balcony, the comfortable bathroom facilities, and especially your appreciation of our restaurant and breakfast selection. Your positive ratings across many areas, including cleanliness, team service, Wi-Fi, sustainability efforts, and overall experience, are sincerely appreciated and will be proudly shared with our team. At the same time, we would like to sincerely thank you for highlighting the concern regarding the steep stairs and the lighting at night. We fully understand that accessibility and safety are very important, particularly for guests who may find stairs challenging. Please be assured that your feedback has been shared with our Engineering and Management teams for careful review. We continuously look for ways to improve lighting and accessibility, and your comment is extremely valuable in helping us enhance comfort and safety for all guests. We are also grateful for your loyalty as a Classic member of ALL – Accor Live Limitless, and we truly appreciate your recommendation score. It was a pleasure to welcome you, and we hope to have the opportunity to host you again for another relaxing and comfortable stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Nina D., Thank you so much for taking the time to share such an amazing and heartfelt review. We are absolutely delighted to know that you truly enjoyed every moment of your stay with us and that your experience was a perfect one from beginning to end. It is wonderful to read that our breakfast buffet, spa facilities, swimming pool, and relaxing atmosphere all contributed to such a memorable family getaway. We are especially happy to hear that the outdoor shower stood out as one of your favorite features it is always a pleasure to know when our guests appreciate these unique details. Your kind words about the friendliness of our team and the high standards of cleanliness mean the world to us. Knowing that you felt well cared for by everyone is the greatest compliment we could receive, and we will be very proud to share your feedback with the entire team. Thank you sincerely for your perfect scores, your strong recommendation, and for choosing to share your experience with fellow travelers. It truly motivates us to continue creating joyful, relaxing, and unforgettable stays for our guests. We hope to have the pleasure of welcoming you and your family back very soon for another wonderful escape at our resort. Warm regards Hatsadee Wangpimoon (Joey) Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Manuel E., Thank you very much for staying with us and for sharing such a wonderful review. We are truly delighted to hear that your experience at Mövenpick Asara Resort & Spa Hua Hin was exceptional in every way. It is wonderful to know that our spacious rooms, beachfront swimming pool, delightful breakfast offerings, and authentic Thai restaurant contributed to a memorable stay during your business trip. Your kind words inspire us deeply, and it is an honor to learn that you consider our resort to be a “top resort with excellent facilities.” We are especially grateful for your warm recognition of Khun Nook and myself (Joey). Your compliments will certainly be shared with the team encouragement like yours motivates us to continue delivering heartfelt service and genuine hospitality. We are truly honored to be regarded as “an absolute recommendation.” We sincerely hope to welcome you back to your seaside resort Movenpick for another exceptional stay on your next visit to Hua Hin. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Ron B., Thank you for staying with us and for taking the time to share your feedback. We are pleased to know that you enjoyed your overall experience, from check-in to breakfast and the service provided by our team. We also appreciate your constructive comment regarding the exterior condition of the houses. Please rest assured that we are reviewing our maintenance schedule to improve the appearance and ensure that our facilities reflect the high standards we wish to offer all our guests. Your loyalty as an ALL – Accor Live Limitless Classic member means a great deal to us, and we look forward to welcoming you back for an even more enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Marie W. U. K., Thank you very much for sharing your feedback with us. We are truly sorry to learn that your stay did not fully meet your expectations. Please accept our sincere apologies for the inconveniences you experienced, especially regarding the comfort of the beds and the room facilities. Your comments are extremely valuable to us, and we will share them with our management and engineering teams to review improvements on bedding comfort and door fittings to enhance our guests’ overall experience. We also regret that you found the private pool and villa layout less enjoyable than anticipated. Your insights help us better understand how we can adjust our services and facilities to create a more comfortable and welcoming atmosphere. We truly appreciate your suggestion for better beds and will certainly take this into account in our continuous improvement plans. We hope to have the opportunity to welcome you back again in the future, and to provide you with a much more enjoyable and relaxing stay. Warm regards, Hatsadee Wangpimooon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Mrs. Dikmans B. W., Warm greetings from Mövenpick Asara Resort & Spa Hua Hin. Thank you very much for your kind review. We’re truly delighted to hear that you enjoyed the peace and spaciousness of our resort, along with the comfort, thoughtful layout, and the attentive service provided by our team. Your mention of the daily care and presence of our manager is especially appreciated. It’s always our goal to ensure every guest feels welcomed and well looked after throughout their stay. We hope to have the pleasure of welcoming you back again soon for another relaxing and memorable visit. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Mrs. Vivian V. o., We very much appreciate your comments regarding your stay at the Mövenpick Asara Resort & Spa Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

It was a great pleasure to learn that you enjoyed your stay with us! Your kind compliments have been passed on to my team. Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Suthima Khayankit Assistant Front Office Manager