Mövenpick Asara Resort & Spa Hua Hin 5 sterren

Dear Mr. Jeroen v. d. W., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you had an overall pleasant stay and appreciated the friendliness of our team, as well as the quality of the food and cleanliness. Your kind comments about our staff are truly appreciated. At the same time, we sincerely regret to learn that certain aspects of our property did not meet your expectations, particularly regarding the condition of the rooms and facilities. Please accept our apologies that the overall appearance felt dated and did not reflect a five-star experience. Your feedback regarding the need for upgrades, including flooring, tiles, and bathroom features, is well noted and has been shared with our management team for careful consideration. We truly appreciate your constructive feedback, as it helps us identify areas for improvement. It was a pleasure having you and your family stay with us, and we hope to have the opportunity to welcome you back again for an enhanced and more satisfying experience in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Charlotte Vander S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you appreciated the peaceful atmosphere of our resort and described it as a “beautiful green oasis.” It is wonderful to know that you enjoyed the landscaping, your accommodation, and the breakfast experience. Your kind words about our helpful team are also truly appreciated. At the same time, we sincerely thank you for your constructive comments, which are very valuable to us. Please allow us to address some of your concerns. Regarding the beach, we regret your disappointment. As Hua Hin is affected by natural tidal conditions, the beach level may vary depending on the season and time of day. We understand how this may impact the overall experience, and we truly appreciate your understanding. We also take note of your feedback regarding the half-board dining option. Your comments have been shared with our culinary team for review, as we continuously seek ways to enhance flexibility and guest satisfaction. Furthermore, we apologize for the inconsistency in service you experienced. This is certainly not the standard we strive to maintain, and we will reinforce our training efforts to ensure a more consistent and seamless service experience for all guests. We also appreciate your observation regarding accessibility, particularly the stairs near the reception area. Your feedback is important, and we will review this aspect carefully to better accommodate all our guests, especially senior travelers. Once again, thank you for your valuable feedback and for choosing to stay with us. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Antonius T. W., Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us. We are truly pleased to know that you found our resort luxurious in appearance and great in comfort, and that you enjoyed a very nice and comfortable experience overall. It is wonderful to read your kind comments about the spacious room with balcony, the comfortable bathroom facilities, and especially your appreciation of our restaurant and breakfast selection. Your positive ratings across many areas, including cleanliness, team service, Wi-Fi, sustainability efforts, and overall experience, are sincerely appreciated and will be proudly shared with our team. At the same time, we would like to sincerely thank you for highlighting the concern regarding the steep stairs and the lighting at night. We fully understand that accessibility and safety are very important, particularly for guests who may find stairs challenging. Please be assured that your feedback has been shared with our Engineering and Management teams for careful review. We continuously look for ways to improve lighting and accessibility, and your comment is extremely valuable in helping us enhance comfort and safety for all guests. We are also grateful for your loyalty as a Classic member of ALL – Accor Live Limitless, and we truly appreciate your recommendation score. It was a pleasure to welcome you, and we hope to have the opportunity to host you again for another relaxing and comfortable stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Nina D., Thank you so much for taking the time to share such an amazing and heartfelt review. We are absolutely delighted to know that you truly enjoyed every moment of your stay with us and that your experience was a perfect one from beginning to end. It is wonderful to read that our breakfast buffet, spa facilities, swimming pool, and relaxing atmosphere all contributed to such a memorable family getaway. We are especially happy to hear that the outdoor shower stood out as one of your favorite features it is always a pleasure to know when our guests appreciate these unique details. Your kind words about the friendliness of our team and the high standards of cleanliness mean the world to us. Knowing that you felt well cared for by everyone is the greatest compliment we could receive, and we will be very proud to share your feedback with the entire team. Thank you sincerely for your perfect scores, your strong recommendation, and for choosing to share your experience with fellow travelers. It truly motivates us to continue creating joyful, relaxing, and unforgettable stays for our guests. We hope to have the pleasure of welcoming you and your family back very soon for another wonderful escape at our resort. Warm regards Hatsadee Wangpimoon (Joey) Mövenpick Asara Resort and Spa, Hua Hin