Dear Ms. Yoriko M., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you had a comfortable and relaxing stay with us. It is especially rewarding to know that our team was able to accommodate your sensitivity to strong smells by preparing your bed sheets and other items with a less fragrant detergent. We are also pleased to hear that you enjoyed the spacious room with its real wood decoration, as well as the peaceful natural surroundings of our resort. It is wonderful to know that you were satisfied with the cleanliness, breakfast selection, WiFi, and the kindness of our team throughout your stay. Your kind recognition of Kampu and Bann Dum restaurants is also greatly appreciated. At the same time, we sincerely thank you for your constructive comments regarding our sustainability efforts, particularly your suggestion for alternatives to paper straws. Your feedback is valuable and has been shared with the relevant team for consideration as we continue improving our guest experience and environmental initiatives. Thank you once again for your kind recommendation, your loyalty as an ALL Accor member, and your valuable feedback. It was a pleasure having you and your family stay with us, and we sincerely hope to welcome you back again for another peaceful and enjoyable visit in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Makoto n., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your kind comments and are pleased to know that you enjoyed your three-night stay in Presidential Villa Ocean front. It is wonderful to hear that experiences such as the floating breakfast and the beach barbecue in front of your Presidential Villa Ocean front contributed to a pleasant and relaxing holiday. Your recognition of our team’s hospitality means a great deal to us, and we are delighted that these moments enhanced your stay. At the same time, please accept our sincere apologies for the areas where we did not fully meet your expectations. We regret to learn about the incomplete cleaning of the private pool, as well as your concerns regarding suite amenities such as toothbrush availability and slippers. Your feedback has been shared with the relevant departments to ensure improvements are made and standards are consistently met. We also appreciate your comments regarding sustainability initiatives, breakfast variety, pool experience, and spa treatment. Your detailed feedback is very valuable to us and will be carefully reviewed as part of our ongoing efforts to enhance the guest experience. Thank you once again for sharing your thoughts and for staying with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable and seamless experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

It was a great pleasure to learn that you enjoyed your stay with us! Your kind compliments have been passed on to my team. Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Suthima Khayankit Assistant Front Office Manager

Dear Takeshi Y., Many thanks indeed for taking the time to complete our questionnaire following your recent stay. It is always a real pleasure to learn that our loyal guests have enjoyed yet another stay with us. We are fortunate to count many fine individuals amongst our team, to whom I shall enjoy passing on your kind compliments to. It is highly motivating for the team to know that their efforts are appreciated, especially by such regular guests as yourself! We look forward to the pleasure of welcoming you back to Mövenpick Asara Resort & Spa Hua Hin once again in the near future. Sincerely Yours, Hatsadee Wangpimoon (Joey) Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Kodaka M., We very much appreciate your comments regarding your stay at the Mövenpick Asara Resort & Spa Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimchanok Suwannapong Front Office Manager