SO/ Sofitel Hua Hin 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,987 件のレビュー

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SO/ Sofitel Hua Hin - Image 1
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115 Moo 7 Tambol Bangkao, Phetchaburi, 76120 HUA HIN, タイ

説明

ホテルのその他の情報

  • Located seaside with direct access to a private beach

  • 109 Themed rooms and pool villas created around the Evolution of Life

  • Activities for all ages: Wibit Adventure Float, 18 hole minigolf, Tennis court and Kids Club.

  • Versatile indoor & outdoor venues, ideal for stylish Meetings & Weddings for up to 600 guests.

  • 4 Outdoor swimming pools including a wet bubble pool

当ホテルの客室

ホテル所在地

SO/ Sofitel Hua Hin

115 Moo 7 Tambol Bangkao, Phetchaburi
76120 HUA HIN
タイ

GPS:12.835595, 99.997316

電話番号
ファックス +66 32 473 190

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,987 件のレビュー

トリップアドバイザーの評価  4.7/5  1,856 件のレビュー

2025エクセレンス認証

Dining experience

トリップアドバイザーの評価 5.0/5

Manoj A トリップアドバイザー認証口コミ

The dining staff were wonderful, especially Bas, very attentive and friendly. Thank you for a great stay, we had a great time!

Dear manoja139. We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Khun Bas. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from SO, Kusuma Rodchan Resort Guru

Couple treatment

トリップアドバイザーの評価 5.0/5

Jason F トリップアドバイザー認証口コミ

It was my 1st time in spa it was a very nice experience fell sleep and my therapist was Mo was very great and helpful the massage was perfect not to hard not to soft.

Dear Valued Guest, Thank you so much for sharing your experience with us! We’re delighted to hear that your first spa visit was relaxing and enjoyable. It’s wonderful to know that Mo took great care of you and provided a massage that was just right. We truly appreciate your kind words and look forward to welcoming you back for another soothing treatment soon. Kind regards from SO, Kusuma Rodchan Resort Guru

100% Recommended!

トリップアドバイザーの評価 5.0/5

Kittiwut T トリップアドバイザー認証口コミ

Great room, good service, lot of activities in the hotel, breakfast was fantastic. Yoga class in the morning was so much fun and the teacher give us a good vibe in the class. Overall the trip was wonderful. Thank you SO/Sofitel

Dear kittiwutt2025, We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from SO, Kusuma Rodchan Resort Guru

Exceptional Family Stay at a Stunning Resort

トリップアドバイザーの評価 5.0/5

Phindatalus トリップアドバイザー認証口コミ

We spent two nights at this beautiful resort as a family with two young daughters (ages 5 and 2), and overall, it was a wonderful experience. The hotel’s design, atmosphere, and facilities make it one of the most impressive places we stayed during our trip. 🏡 Room We booked a villa with a private pool, and it exceeded expectations. The room was spacious, elegant, and fully equipped — everything was thoughtfully designed and maintained.
The private pool was nice and intimate, but since the main pools are absolutely spectacular, we hardly used it at all. 🍽 Food The food at the main restaurant was outstanding — easily the best we had throughout our trip. Both breakfast and the à la carte lunch and dinner menus were delicious, varied, and of high quality.
Pricing was fair considering the quality and overall experience. Every meal felt like a treat, and we especially appreciated the range of options for both adults and children. 💦 Activities & Entertainment The resort offers a wide variety of activities around the pools — perfect for families with kids. Highlights included a floating ninja course in the large pool and a bouncy hill structure set inside one of the pools that our 5-year-old absolutely loved.
There are also many extra water toys and equipment for rent — not cheap, but definitely fun! Think underwater scooters, electric water guns, and more. These added an exciting touch to our stay. ⚠️ Areas for Improvement While the stay was overall great, there are a few things that could be improved: * The hotel feels slightly understaffed — some common areas appeared a bit untidy or neglected, including our villa’s yard. We even found a dead bird in a corner and a flattened lizard under the outdoor sofa, which was unpleasant. * Around the pools, service was minimal. Unlike other resorts where towels and drinks are proactively offered, here you have to look for staff yourself. * The beach area is very small, roughly 20 meters long, and you can’t really walk along it — so while it’s technically beachfront, it’s not a beach you can enjoy for strolls or playtime. ⭐ Overall Impression Despite some minor maintenance and service issues, this resort remains a truly beautiful and memorable place for families. The rooms, food, and pool facilities are top-notch, and we would happily return — especially once staffing and upkeep improve.

Dear Phindatalus, Thank you very much for taking the time to share such a detailed and thoughtful review of your family’s recent stay with us. We’re truly delighted to hear that your overall experience was wonderful and that our resort’s design, atmosphere, and facilities made a memorable impression on your family. We’re especially pleased to know that you enjoyed your villa, the spectacular pool areas, and the dining options at our main restaurant. It’s wonderful to hear that both adults and little ones found activities to love — especially the floating ninja course and bouncy hill. Knowing that your daughters had such a fun and engaging stay means a great deal to us. At the same time, we sincerely appreciate your constructive feedback regarding areas that fell short. We are very sorry for the moments that did not meet expectations, particularly the issues with villa outdoor cleanliness, the lack of proactive poolside service, and the limited beach experience. These concerns are important, and your comments have been shared with our management and operational teams for immediate review and improvement. Your honesty helps us continue to grow, refine our services, and deliver the exceptional experience our guests deserve. Thank you again for choosing SO/ Sofitel Hua Hin. We would be delighted to welcome you and your family back in the future — and we hope to make your next stay even more seamless and enjoyable. Kind regards from SO, Kusuma Rodchan Resort Guru

Not a great experience

トリップアドバイザーの評価 1.0/5

ChetanNama トリップアドバイザー認証口コミ

Me and my family (wife and 7-year-old son) visited this resort for a quick two night stay to relax, enjoy, and have fun. Instead, due to an incident at the resort, it turned out to be a stressful time and a traumatizing impact on my son. A dog was let loose without a leash when my son was cycling on the cycling track. Looking at the dog running towards him, my son tried to run away but got scratched on both his legs. We had to immediately take him to a hospital in Hua Hin and the doctor ordered multiple doses of vaccine due to this. If this was an accident, I can understand but this was sheer negligence and carelessness to let a pet free in a family resort with so many kids around. The resorts policy is to always have pets always secured and on leash in the resort. This basic rule was not followed by the resort’s staff itself. The worse was when we requested the resort to immediately have us discuss with the general manager, the entire team at the reception kept telling us different things. We were provided contact details of K. Nong who is the general manager of the resort who did not pick my call. We came back from the hospital and asked that we want to speak with the general manager. Next day in the morning, we asked to speak with her and nothing. The restaurant manager discussed about this incident with us and we mentioned that we wanted to discuss with general manager and still nothing. We checked out of the resort a bit earlier than the standard check out time because my son was traumatized and didn’t want to spend any time there. We again asked at the reception, we were told another set of lies that the general manager doesn’t work on that specific day. We asked to be called on her working day and suddenly the staff go somewhere and come back saying she will be reaching the resort in sometime. We left the resort, and the general manager decides to finally call me after a couple of hours. We spoke with her and get to know that it was her dog, and she had left it without a leash. I cannot believe that a senior person like her in the resort could do this mistake. She also mentioned that she works on a Saturday and that she was in a meeting when we checked out of the resort. Looks like the entire team were more into manipulating the facts. A total mismanagement by the entire team. I did not expect such kind of experience from a resort of this class. The way the entire team handled this incident was highly unprofessional. We visited the resort for having a fun time which was entirely ruined by the incident and the way the staff (including the general manager) handled the situation. As I write this, my son is unwell due to the vaccine and had to miss his school. He must take the vaccine multiple times and has to go through this all due to the carelessness of the resort. The first and the last time I will visit a S/O group of resorts not because of just the incident that happened but the unprofessional way it was handled by the team.

Dear ChetanNama, Thank you for taking the time to tell us about your experience at the SO/ Sofitel Hua Hin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kusuma Rodchan Resort Guru

との提携 TripAdvisor

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