Mövenpick Suriwongse Chiang Mai

Stayed here again... sorry but it stinks. Smell or urine in the lobby and smell of....worse in the room.... The place needs a renovation.... Well located. Near the night market. The free chocolate fondue hour is cool. Breakfast is passable.

Mövenpick Suriwongse Chiang Mai .. ที่พักเชียงใหม่ใจกลางเมือง ใกล้ไนท์บาซาร์ ย่านท่าแพ และไม่ไกลนักจากแม่น้ำปิง ภายใต้มาตรฐานบริการเครือโรงแรม Accors ดีไซน์ผสมผสานสไตล์ไทย - ล้านนาและความสมัยได้อย่างลงตัว .. Bathrobe ผ้าพื้นเมือง เรียกได้ว่าเป็นหนึ่งในไฮไลท์ของโรงแรมเลยครับ เพราะเอมชอบ Bathrobe ของเมอเว่นพิค สุริวงศ์ เชียงใหม่ มาก เขาจะมาในแนวพื้นเมือง สีสันคล้าย ๆ อิฐ ใครที่ชอบแต่งตัวนี่น่าจะมิกซ์แอนด์แมชสนุกเลย .. Street Art เต็มไปหมดเลย Mövenpick Suriwongse Chiang Mai เป็นหนึ่งในที่พักเชียงใหม่ที่สร้างสีสันให้กับพื้นที่บริเวณนี้เลยครับ เพราะบริเวณกำแพงนั้นจะประกอบไปด้วยภาพ Street Art ที่สะท้อนวิถีชีวิตของคนไทยและผู้คนที่เชียงใหม่ครับ . อาหารของโรงแรม เอมและเพื่อนได้ลองอาหารเช้าของทางโรงแรม ซึ่งก็เสิร์ฟมาครบครัน ไลน์อาหารมีมากมาย และที่นั่งก็เยอะพอสมควรเลยครับ รสชาติอาหารก็ผ่านมาตรฐานโกโกเก้ง อร่อยครับ . Chocolate Hours Chocolate Hours หรือ ชั่วโมงช็อคโกแลต จะเป็นบริการน่ารัก ๆ ที่ทางโรงแรมเตรียมไว้ให้ลูกค้าที่มาเข้าพัก โดยจะมีฟองดูช็อคโกแลต และขนมนมเนยต่าง ๆ บริการฟรีช่วง 16:00 - 17:00 ครับ

Postives: clean bedding and towels and the breakfast was good quality and a good range of options. Negatives: there was a huge step into the tiny shower room (loo roll in picture to give a sense of how large the step was!) and the finish was not of a good quality. The carpets were stained in places too. There were no blackout curtains so the room was light early in the morning. This was too much of a problem as sleeping on the beds that were so hard it was like ‘sleeping on brick’ according to my son. Check in was 2pm but we were still waiting at gone 2.30pm with no apology. We were simply told the cleaning team had been distracted! When we did finally get in they had forgotten to deliver our luggage to the room so we had to go back down and ask for the bags. We went to the pool and there were only 2 sun beds for the whole hotel. The pool was very cold and there was an area that was sectioned off that had a lot of rubbish in and made the pool look untidy and uncared for. In the corridors there were lots of plants that looked half dead and this added to the impression that there was no attention to detail or care.

I am writing to express my disappointment with the service and facilities at Movenpick Suriwongse Hotel Chiang Mai hotel during my recent stay on 2- 4 Apr 2025. Unfortunately, my experience did not meet the expectations I had based on the glowing reviews and your reputation. Firstly, upon arrival, I encountered issues with the parking which is limited parking in front of the entrance. Secondly, I was disappointed with the quality of the privilege service for Accor member as I hold an Accor Platinum member. In the document which had been placed in my room. As an Accor Platinum member, I could be entitled to enjoy Chocolate hour from 16.00-17.00 pm. I have tried it, and I feel it is not meet the 4.5 stars hotel. Have your Hotel Manager or Resident Manager ever tried or observe what you have offered to the customer? Franky speaking, once I saw it then i made the decision to walk away and go back to my room. It is the worst Chocolate hour that I have ever seen! Lastly, my worst and unacceptable experience at your hotel is about the Happy Hour from 17.00 - 19.00 pm. on 3 Apr 2025 I have informed by your staff that it would serve at Munch room (I am not sure that I correctly spell). Then at 17.9 pm, I went to the second for at Munch room and I met one guy or your staff. He informed me that for Happy Hour as a member, I have to go down for the bar at first floor. Once, I went to the first-floor bar and your staff again told me that for member Happy Hour will be served at the lobby lounge. What is the correct information that your hotel and your staff have to inform the customer and member? It was not done yet! when I sat at the lobby lounge, and I ordered 3 drinks. One of your staff Khun Nuch- Asst. Manager -Guest lounge service came to inform me that I have to move to the Munch room for Happy Hour. it's enough for me then i have a heavy complaint to her about the missing information. At least, you should have a proper way to inform the Accor member about what and where that we could enjoy out complimentary service as a royalty member. Unfortunately, your staffs have failed about this matter. Moreover, I have called to ask the front staff about Happy Hour which normally will serve at the Lobby Lounge as normal but today there are many guests thus Khun Nuch has changed to serve at Munch room which out the proper communication way to inform member in advance about this information. For me, these have shown that your staff is unprofessional training in how to provide the proper communication to the customer, especially Accor Member! Especially for Khun Nuch, in my opinion, she may need to get the proper training in how to communicate and customer service handling training. She does not know how to handle properly as me who is very upset for moving allow to get the happy hour. This affected my overall experience and left me feeling dissatisfied.

L'hotel est un peu daté, il est vrai. Il est à l'image de Chiang Mai, authentique et vrai. Néanmoins le confort est bien là et les sourires le sont aussi. La localisation près du night bazar est parfaite pour se fondre dans la ville, cela change des hotels un peu trop isolés. L'hotel s'ouvre sur la ville, le restaurant extérieur donne sur la rue et permet de prendre un verre ou se restaurer en musique. Nous avons adoré aussi une petite rue de "street food' remarquable. La très bonne surprise est le spa, là encore très authentique, sans excès. Nous avons fait à 2 un package très réussi et un soin du visage inégalé. Si je précise que le prix n'a rien à voir avec ceux pratiqués dans les autres hotels ou en France, vous comprendrez qu'il faut ce faire plaisir à Chiang Mai ! Notre séjour fut aussi remarquable grace nos guides TUK VOYAGE et COCO (sur FB)