Dear Aleksandra L., Thank you for sharing your experience with us. It was lovely to read your kind words about Ilya and Mary. We are pleased to know that Ilya made you feel at ease, helped with your accommodation, and shared his recommendations on places to visit in Dubai. Your comment that he was almost like a guide to you is a wonderful compliment, and I will be sure to share it with him. Thank you also for recognizing Mary and the warm welcome she gave you at The Talk. We are glad her friendly service added to your experience. We also appreciate your honest feedback about your initial arrival at Reception. I’m sorry that your first interaction did not meet the level of welcome we aim to provide, and we will follow this up with the team. It’s great to know that you enjoyed the food, the variety from our chefs, the comfort of your room and the pool, especially during the August heat. Thank you for choosing Mövenpick Hotel Jumeirah Beach. We hope to welcome you and your partner back again, with Ilya and Marie hopefully having the opportunity to look after you once more. Warm regards, Alix Loyer Director of Operations

Dear Vebera, Thank you for choosing Mövenpick Jumeirah Beach and for sharing such lovely feedback. We are delighted to know that you and your family had such a wonderful time with us. It is especially heartwarming to hear that your children enjoyed their stay and are already looking forward to coming back. Your appreciation of our team means a great deal to us and will certainly be shared with everyone. We look forward to welcoming you and your family back again soon. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Sergei, Thank you for choosing Mövenpick Jumeirah Beach and for taking the time to share your experience. We are pleased that our team, facilities, convenient surroundings, and overall service contributed to a pleasant stay. We also appreciate your observation regarding the dining variety during a longer visit. Your feedback is valuable and will be shared with our culinary team as we continue looking for ways to offer greater variety to our guests. Thank you for your recommendation. We hope to have the pleasure of welcoming you back again on your next visit to Dubai. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Ekaterina , Thank you for sharing your positive experience at the Mövenpick Jumeirah Beach hotel. We are pleased to hear that you were satisfied with the cleanliness, the work of the reception, and your room. Your kind words inspire our team to maintain high standards of service. Sincerely, Mohamed Ezzeldin Front Office Manager

Dear Nataliya, Thank you very much for your kind words and for choosing the Mövenpick Jumeirah Beach hotel for your vacation for the fourth time. We are pleased that your stay was of the highest standard, and we appreciate your recognition of our team's efforts. Best regards, Mohamed Ezzeldin Front Office Manager

Dear EVGENIA , Thank you very much for sharing your positive experience during your stay at the Mövenpick Jumeirah Beach. We are pleased to learn that you enjoyed our location, the cleanliness of the rooms, and the friendliness of the staff. Your kind words inspire our team to maintain high standards of service. Sincerely, Mohamed Ezzeldin

Dear Venera, It is wonderful to welcome you back for a second stay, and even more rewarding to know that you chose to return with your family. Thank you for taking the time to share your experience and for your generous recommendation. I was particularly pleased to read your comments about Sunil. His prompt and thoughtful care of your room, along with the teddy bear for your son, is exactly the kind of small gesture that can turn an ordinary stay into a memorable one. Your kind mention of Lakpa and Irene is equally appreciated. Knowing that their cheerful nature and genuine connection with children added to your family's experience is a lovely recognition of the warmth they bring to our guests each day. Thank you once again for making Mövenpick Hotel Jumeirah Beach part of your family travels. We hope to see you all again soon and, of course, give your son another reason to smile. Warm regards, Alix Loyer Director of Operations

Dear Alibek N., Allow me to reply in English. Thank you for sharing your feedback and for taking the time to review your stay with us. We are delighted to hear that you thoroughly enjoyed your stay and appreciated our culinary offerings and the attentive hospitality provided by our team. It is especially rewarding to know that our Front Office and restaurant teams made such a positive impression with their warm and courteous service. Your kind words will be shared with them and the team, as they serve as great encouragement to continue delivering exceptional guest experiences. We truly appreciate your wonderful feedback and look forward to welcoming you back to Mövenpick Hotel Jumeirah Beach. Warm regards, Akash Gimhan Front Office Duty Manager Mövenpick Hotel Jumeirah Beach

Dear Diana, Thank you for sharing your wonderful feedback regarding your stay at Mövenpick Jumeirah Beach. We are delighted to know that you had such a positive experience and that our team’s care and attention contributed to making your visit memorable. We truly appreciate your kind recognition of our Housekeeping team. Your compliments regarding the cleanliness and service provided by our colleagues will be shared with them as a great encouragement. We also appreciate your thoughtful suggestion regarding the beach bags and towels. Feedback like yours is valuable and helps us continue improving our guest experience. Thank you once again for your kind recommendation. We look forward to welcoming you back to Mövenpick Jumeirah Beach on your next visit to Dubai. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Ms. A., Thank you for your wonderful review and for choosing Mövenpick Hotel Jumeirah Beach for your family stay. I am glad you had such an enjoyable experience with us. We are delighted that our location made it easy for you to explore the best of JBR, from the beach and Dubai Marina Mall to the many cafés, shops and nearby transport links. It is equally rewarding to know that you enjoyed the quality and variety of our dining and that the warmth and attentiveness of our team made you feel genuinely welcome throughout your stay. Thank you also for recognizing Irene and Aung. They are both passionate about creating memorable experiences for our guests, and I know they will be delighted to receive your kind compliments. I will make sure your feedback is personally shared with them. We also appreciate your rating for breakfast. We continually review our culinary offerings, and comments like yours help us identify opportunities to make the experience even better. It was a pleasure to have you and your family with us. Thank you once again for your recommendation and for placing your trust in us. We hope to welcome you back to Mövenpick Hotel Jumeirah Beach on your next visit to Dubai, where we look forward to creating another memorable stay. Warm regards, Alix Loyer Director of Operations

Dear Daniyar , Thank you for taking the time to share your positive feedback about our hotel. We are pleased to know that your experience was so enjoyable, and that our team was able to make your daughter's birthday special. We look forward to your return. Sincerely, Mohamed Ezzeldin Front Office Manager

Dear Ms. T., Please allow me to respond to you in English. Thank you for choosing Mövenpick Hotel Jumeirah Beach and for taking the time to share your wonderful feedback and exceptional rating. We are delighted to learn that you and your family had a memorable stay with us. It is especially rewarding to know that you appreciated the comfort of your accommodation and the high standard of service delivered throughout your visit. Your kind words are a wonderful recognition of our team's commitment to creating meaningful and memorable experiences for every guest. We are equally pleased to know that you would recommend the ALL – Accor Live Limitless loyalty programme. As one of our valued ALL Accor Classic Members, we sincerely appreciate your continued loyalty and trust. It is always a pleasure to welcome you, and we look forward to creating many more memorable moments for you and your family on your next visit to Mövenpick Hotel Jumeirah Beach. Warm regards, Alix Loyer Director of Operations

Dear Ms. A., Please allow me to respond to you in English. I am delighted to hear that you had a positive impression of your stay. It’s wonderful that you enjoyed the comfort of your room, our convenient location, and the breakfast and dinner options. I’m also glad you had the opportunity to use the pool and found the beach towels and bags helpful, these small touches are intended to enhance your relaxing experience. What stood out most in your review was your feedback about our team. There is no greater compliment than knowing our colleagues were responsive, helpful, and ready to assist you whenever needed. I will make sure to share your kind words with everyone, as it will genuinely encourage them to know their efforts made a difference. I would also like to address your note regarding the room key after check-out. The key cards are automatically deactivated at the scheduled departure time as part of our standard security procedure. This helps us maintain guest safety and ensures that rooms are properly prepared for incoming guests. I appreciate you highlighting this point, as it serves as a good reminder for us to make this process clearer during departure. We have also noted your rating on sustainability. We are actively working on improving our practices in this area, and feedback like yours is invaluable in guiding our focus. It was a pleasure having you with us, and we hope to welcome you back on your next visit. Sincerely, Alix Loyer Director of Operations

Dear Almira, Thank you for your kind feedback regarding your stay at Mövenpick Jumeirah Beach. We are delighted to know that you enjoyed our convenient location and found our Reception team friendly and helpful. Your kind comments are truly appreciated and will be shared with the team. We look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Ms. A., Please allow me to respond to you in English. Thank you very much for taking the time to share your experience with us. We are delighted to read your kind feedback and to know that you had such an enjoyable stay. It is wonderful to hear that our convenient location, high standards of cleanliness, delicious food, and the friendliness of our team all contributed to a memorable visit. Our guests’ comfort and satisfaction are always at the heart of what we do, and your comments are a great recognition of the daily efforts made by our colleagues. We will be sure to share your appreciation with the entire team. Thank you again for your excellent rating and recommendation. We truly value your support and look forward to welcoming you back in the near future for another pleasant stay with us. Warm regards, Alix Loyer Director of Operations

Dear Marina , Thank you for taking the time to share your positive feedback about your stay at the Mövenpick Jumeirah Beach. We are pleased to learn that you appreciated our convenient location and proximity to the beach and various establishments. Your kind words inspire our team to maintain high standards of service. Sincerely, Mohamed Ezzeldin Front office Manager

Dear Mr. A., Please allow me to respond in English. Thank you very much for sharing your lovely feedback and for giving us a perfect score. We are delighted to know that you enjoyed your stay with us and appreciated our convenient location, dining experience, and the service provided by our team. Knowing that everything met your expectations means a great deal to us. We sincerely appreciate your continued trust as an ALL Accor member and your kind recommendation to others. Your feedback is a wonderful encouragement for our team to keep delivering warm and memorable experiences to our guests. It was a pleasure having you with us, and we hope to welcome you back again soon for another enjoyable stay. Warm regards, Alix Loyer Director of Operations

Dear Mr. B., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the food and that our team provided excellent service throughout your stay. It is also encouraging to know that you were satisfied with the cleanliness, WiFi, check-out experience, and our sustainability efforts. At the same time, we sincerely apologize for the inconvenience you experienced during the early morning room registration verification. We understand how frustrating this situation must have been, especially after a long journey. Your comments regarding the registration process have been noted and will be shared with the relevant team as we continuously look for ways to improve our guest experience and minimize such complications in the future. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back for an even smoother and more enjoyable stay. Sincerely, Alix Loyer Director of Operations

Dear Ms. V., Thank you for your wonderful review. We're so pleased to hear that you enjoyed your stay and that our location, comfortable accommodation, and breakfast helped make your visit a memorable one. It was equally rewarding to see your positive ratings across every stage of your stay, from booking through the ALL App to your arrival, dining experiences, and departure. Your recognition of our team's efforts means a great deal, and we will be delighted to share your comments with them. As a valued ALL Accor Classic member, thank you for your loyalty and for continuing to place your trust in us. We are pleased to know that you felt recognised during your stay and that the benefits of the programme contributed positively to your overall experience. We also appreciate your encouraging feedback on our sustainability initiatives. Finding thoughtful ways to reduce our environmental impact while maintaining the quality and comfort our guests expect remains an important focus for us. Thank you once again for your recommendation and for choosing to stay with us during your business trip. We look forward to welcoming you back and making your next stay just as comfortable and enjoyable. Warm regards, Alix Loyer Director of Operations