Dear Sergei N., Thank you for sharing your feedback and for the rating. We are delighted to know that you enjoyed the location and found our team friendly and welcoming. It is also wonderful to know that your accommodation, check-in and check-out experience, Wi-Fi, and service from our team met your expectations. We also appreciate your feedback on our breakfast selection and will share it with the relevant team as we continue looking for ways to improve. Thank you for the high recommendation and for being a valued All Accor Classic member. We hope to have the pleasure of welcoming you and your partner back again soon. Warm regards, Alix Loyer Director of Operations

Dear Karicheva, Thank you for sharing your feedback after your stay at Mövenpick Jumeirah Beach. We are pleased to know that you appreciated our convenient location, with easy access to the airport, shopping malls, and the beach. We are delighted that our location contributed to an enjoyable stay in Dubai. We look forward to welcoming you back to Mövenpick Jumeirah Beach for another memorable experience. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Smelkov O., Thank you very much for taking the time to share your wonderful review and for awarding us a perfect score. We are truly delighted to know that you enjoyed your stay and that every aspect of your experience, from the comfort and cleanliness of your room to the breakfast, service, Wi-Fi, and check-in and check-out processes, met your expectations. It is especially rewarding to hear that you appreciated the atmosphere of the hotel and felt well looked after by our team. We are also grateful for your kind mention of the 21st floor. Your thoughtful feedback will certainly be shared with the colleagues involved, and it will mean a great deal to them. It was a pleasure welcoming you both to Mövenpick Hotel Jumeirah Beach. We hope to have the opportunity to welcome you back to Dubai soon and make your next stay just as enjoyable, if not even more memorable. Warm regards, Alix Loyer Director of Operations

Dear Nikhaenko E., Please allow me to reply to you in English. Thank you for returning to Mövenpick Hotel Jumeirah Beach for the third time and for taking the time to share your experience with us. We are delighted that you chose to celebrate your wedding anniversary with us. It is wonderful to know that our team recognised this special occasion and arranged an early check-in and a comfortable room to make your stay even more enjoyable. Your kind appreciation will be shared with the colleagues who assisted you upon arrival. We are also pleased that our pool team contributed positively to your family’s experience. Your comments about their attentive and caring service are sincerely appreciated and will be shared with the team. We have noted your feedback regarding the ALL-loyalty programme. As an ALL-Classic member, you can find further information about the programme and its benefits on all.accor.com. Our team will also be pleased to assist you and provide more details during your next visit. It is truly rewarding to know that you are already planning to return in 2027. We look forward to welcoming you and your family back to Mövenpick Hotel Jumeirah Beach and creating another memorable stay. Warm regards, Alix Loyer Director of Operations

Dear Sadvakasov, Thank you for choosing Mövenpick Jumeirah Beach and for sharing your detailed feedback. We are pleased that you appreciated our location, value, pool facilities, beach equipment, and breakfast variety. We sincerely regret the concerns shared. Your comments have been noted and shared with the relevant departments for review and improvement. We hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Murat M., Please allow me to respond to you in English. Thank you for taking the time to share your experience at Mövenpick Hotel Jumeirah Beach. We are delighted to know that you enjoyed our convenient location, comfortable accommodation, and variety of dining options. It is particularly pleasing to hear that the room view, and additional discount added value to your stay. We always aim to ensure that our guests feel their choice to stay with us is truly rewarding. As an ALL-Classic member, we are pleased that you enjoyed your experience and would recommend both the hotel and the ALL-loyalty programme. We also appreciate your feedback regarding our sustainability initiatives. We recognise that there is always more we can do, and your comments will support our ongoing efforts to improve our practices and communicate them more effectively to our guests. It was a pleasure welcoming you and your partner. We look forward to welcoming you both back to Mövenpick Hotel Jumeirah Beach for another enjoyable stay filled with beautiful views, excellent dining, and warm hospitality. Warm regards, Alix Loyer Director of Operations

Dear Eduard G., Please allow me to respond to you in English. Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jumeirah Beach. We are delighted to know you enjoyed our prime location and, above all, the attentive, responsive service our team provided throughout your stay. It is particularly rewarding to hear that you felt well cared for from arrival to departure and were pleased with your accommodation, cleanliness, breakfast, and the various services you experienced. As an ALL Accor Classic member, we truly value your loyalty and are pleased to know that you had a positive stay with us. We also appreciate your feedback regarding the Wi-Fi connection speed, which we have noted for further attention. We regret that your lunch experience did not fully meet your expectations, particularly with the soup. While we are pleased that our team responded promptly and offered an alternative, we appreciate you bringing this to our attention. Your comments will be shared with the relevant team to help us maintain the quality our guests expect. Thank you once again for your valuable feedback. We look forward to welcoming you and your partner back to Mövenpick Hotel Jumeirah Beach and making your next stay just as comfortable and enjoyable. Sincerely yours, Alix Loyer Director of Operations

Dear Elena B., Please allow me to respond in English. Thank you for sharing your wonderful review about your recent stay at Mövenpick Hotel Jumeirah Beach. We are delighted to hear you enjoyed your stay with us and appreciated the comfort, cleanliness, convenient location, and attentive service from our team. We are especially pleased to hear about your experience with Ilya during check-in. We will be happy to share your kind words with him. It is great to know that he took the time to answer your questions, explain your ALL Accor benefits, and ensure you had a smooth arrival. As an ALL-Accor Classic member, we truly appreciate your loyalty and are delighted to know that you would recommend us to your friends and colleagues. We look forward to welcoming you back to Mövenpick Hotel Jumeirah Beach on your next visit to Dubai. Warm regards, Alix Loyer Director of Operations

Dear Bronnikova M., Please allow me to respond to you in English. Thank you for sharing your lovely feedback following your family stay with us. It is wonderful to know that you felt comfortable and well looked after throughout your visit. Your kind words about our team being friendly and welcoming mean a great deal to us, and I am especially pleased that you noticed the thought and care given to the details in your room. We also appreciate your feedback regarding the breakfast selection. Your comments are valuable to us and will be shared with the relevant team as we continue to look for ways to enhance the experience for our guests. Thank you for choosing Mövenpick Hotel Jumeirah Beach and for being a valued ALL – Accor Classic member. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Warm regards, Alix Loyer Director of Operations

Dear Makhalov I., Please allow me to respond to you in English. Thank you for sharing such a wonderful review following your stay with us. I’m delighted to know that you had such a comfortable experience, from the smooth check-in and spotless room to the attentive service at the pool and during breakfast. I’m especially pleased that you enjoyed our chocolate hour. I will make sure your kind words reach the colleague who hosted you, as well as the team members who looked after you during your stay. It is always lovely to see our Heartists recognized for the small details that help make a stay memorable. As a valued ALL Accor Classic member, we are also pleased to know that you felt well recognized during your stay and enjoyed your experience with us as an ALL member. Thank you once again for choosing Mövenpick Hotel Jumeirah Beach. We look forward to welcoming you back and creating another enjoyable stay for you. Warm regards, Alix Loyer Director of Operations

Dear Sergei M., Please allow me to respond to you in English. Thank you for choosing to return to Mövenpick Hotel Jumeirah Beach and for taking the time to share your experience. It is always a pleasure to welcome back returning guests, and we are pleased to know that you continue to enjoy our convenient location, value, and overall experience. As an ALL Accor Classic member, we truly value your continued trust in Accor and are pleased that you chose to book your stay through the ALL App. It is great to hear that you enjoyed our buffet and found your room clean and comfortable. I also appreciate your feedback regarding the lunch and dinner offerings. Your comments have been shared with our Culinary team and will be taken into consideration as we continue to review and improve our dining options. We look forward to welcoming you back to Mövenpick Hotel Jumeirah Beach and hope to make your next stay even more enjoyable. Sincerely yours, Alix Loyer Director of Operations

Dear Sergei A., Please allow me to respond to you in English. Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed our convenient location, buffet, daily housekeeping and the attentive service from our team. As a valued ALL Accor Classic member, we are especially grateful for your continued loyalty and trust in Accor. It truly means a lot to know that you would recommend us to your friends and family, and we are delighted that your stay was worthy of such a positive rating. We also appreciate your constructive feedback regarding the Wi-Fi and your interactions with our team. Your comments are important to us and will be shared with the relevant departments as we continuously strive to enhance our guests’ experiences. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mövenpick Hotel Jumeirah Beach and making your next stay even more memorable. Warm regards, Alix Loyer Director of Operations

Dear Maksim, Thank you for taking the time to share your feedback. We are pleased to know that you were satisfied with the service at Mövenpick Jumeirah Beach. However, we regret that our dining offerings did not meet your expectations. Please be assured that your comments regarding the food selection have been shared with our Food & Beverage team for review as part of our ongoing commitment to enhancing the guest experience. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Alexander, Thank you for your feedback regarding your recent stay at the Mövenpick Jumeirah Beach hotel. We are pleased to hear that your stay went well and appreciate your input. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Velkov R., Thank you for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Jumeirah Beach. We are delighted to know that you enjoyed your experience with us and that you appreciated our commitment to sustainability, the quality of our food, and, most importantly, the service provided by our team. It is always rewarding to hear that our guests leave with such positive impressions. Your kind words are a great encouragement to the entire team, and we truly appreciate your recommendation. We look forward to the pleasure of welcoming you back to Mövenpick Hotel Jumeirah Beach and making your next visit equally enjoyable. Warm regards, Alix Loyer Director of Operations

Dear Madina, Thank you for choosing Mövenpick Jumeirah Beach and for sharing your positive feedback. We are delighted to know that you appreciated our convenient location, cleanliness, and the quality and variety of our dining offerings. Your kind words are greatly appreciated and encourage our team to continue delivering a comfortable and enjoyable experience. We look forward to welcoming you back to Mövenpick Jumeirah Beach. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Abdykalykov R., Thank you for sharing your feedback and for recommending Mövenpick Hotel Jumeirah Beach. We are delighted to know that you enjoyed your stay, particularly the comfort of your accommodation, our location, and the convenience of having the beach and Dubai’s popular attractions within easy reach. It is equally pleasing to hear that our service contributed to a positive experience. We are especially pleased to see Ilya recognized in your review. We will be happy to share your kind words with him, as such recognition is a wonderful encouragement to our Heartists. It was a pleasure to welcome you to Mövenpick Hotel Jumeirah Beach, and we look forward to having the opportunity to welcome you back on your next visit to Dubai. Warm regards, Alix Loyer Director of Operations

Dear Aleksandra L., Thank you for sharing your experience with us. It was lovely to read your kind words about Ilya and Mary. We are pleased to know that Ilya made you feel at ease, helped with your accommodation, and shared his recommendations on places to visit in Dubai. Your comment that he was almost like a guide to you is a wonderful compliment, and I will be sure to share it with him. Thank you also for recognizing Mary and the warm welcome she gave you at The Talk. We are glad her friendly service added to your experience. We also appreciate your honest feedback about your initial arrival at Reception. I’m sorry that your first interaction did not meet the level of welcome we aim to provide, and we will follow this up with the team. It’s great to know that you enjoyed the food, the variety from our chefs, the comfort of your room and the pool, especially during the August heat. Thank you for choosing Mövenpick Hotel Jumeirah Beach. We hope to welcome you and your partner back again, with Ilya and Marie hopefully having the opportunity to look after you once more. Warm regards, Alix Loyer Director of Operations