Mövenpick Hotel Du Lac Tunis

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 946 件のレビュー

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Mövenpick Hotel Du Lac Tunis - Image 1
Mövenpick Hotel Du Lac Tunis - Image 2
Mövenpick Hotel Du Lac Tunis - Image 3
Mövenpick Hotel Du Lac Tunis - Image 4
Rue Du Lac Huron Les Berges Du, Lac, 1053 TUNIS, Tunisia

説明

ホテルのその他の情報

  • Inspiring location with views of the lake

  • Spacious, elegant, e-connected rooms

  • Exquisite gastronomy in two outlets

  • Meetings, events and weddings

  • Extensive spa and fully-equipped gym

当ホテルの客室

ホテル所在地

Mövenpick Hotel Du Lac Tunis

Rue Du Lac Huron Les Berges Du, Lac
1053 TUNIS
Tunisia

GPS:36.835415, 10.24831

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  946 件のレビュー

トリップアドバイザーの評価  4.5/5  262 件のレビュー

2024エクセレンス認証

Perfect

トリップアドバイザーの評価 5.0/5

Naima B トリップアドバイザー認証口コミ

Today I had a breakfast at "Le Grand Restaurant" I was more than satisfied with the service and food quality, MMe Sabrine was very attentive to every single detail, she was just perfect, she made our day with her fascinating attitude. I totally recommend Mövenpick Hotel du Lac.

Perfect, I felt home

トリップアドバイザーの評価 5.0/5

eyady2015 ビジネス - トリップアドバイザー認証口コミ

I have been into several hotels in Tunis and I can say differently the Mövenpick Du lac is the best .. Location wise, Service, Cleanliness, facilities, food and amenities. Ms. Soumaya (guest relations Manager ) is a super ordinary. She gives a real attention and care .. to be honest, all the staff are perfect .. from the bell boy to the top management.. was happy to be in such a lovely hotel .. sure will come back again .

Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you felt at home during your stay at Mövenpick Hotel du Lac Tunis. Your kind words about our location, service, cleanliness, facilities, food, and amenities mean a lot to us. We take great pride in providing our guests with a memorable experience, and we are delighted that we could exceed your expectations in every aspect. Ms. Soumaya and the rest of our team will be delighted to hear your compliments. We strive to provide genuine care and attention to each of our guests, and it's truly rewarding to know that our efforts have made your stay enjoyable. We are honored that you consider us the best hotel in Tunis, and we are already looking forward to welcoming you back again in the future. Please do not hesitate to reach out to us if there is anything we can do to make your next stay even more memorable. Warm regards,

Below expectations

トリップアドバイザーの評価 3.0/5

418tamk トリップアドバイザー認証口コミ

While the room offers great value with its size, the furniture is outdated, not well-maintained, and shows signs of wear. This is evident from the time you enter to the lobby into the way to the room. My check-in experience was disappointing as I had to wait beyond the confirmed time, and the receptionist responded rudely to my inquiries without offering any apologies. I arrived at 1 pm, and was able only to take the room at 4 pm. However, the breakfast buffet and other facilities are excellent, with friendly staff serving there.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about the breakfast buffet and our friendly staff, and we're glad to hear that you enjoyed these aspects of your experience. However, we are disappointed to learn that your overall stay did not meet your expectations. We apologize for any inconvenience you experienced during check-in, including the delay and the perceived rudeness of our receptionist. This is not the level of service we aim to provide, and we will address this issue with our team to ensure that it does not happen again in the future. Furthermore, we appreciate your feedback regarding the condition of the room furniture. Please know that we take your comments seriously, and we will look into ways to improve and update our furnishings to enhance the overall guest experience. Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Warm regards,

Fantastic Journey as usual !

トリップアドバイザーの評価 5.0/5

Sherpa18842167322 ビジネス - トリップアドバイザー認証口コミ

Very good hotel, quality never changes from the reception until checkout I have tried the Spa! Amazing job nawal, thank you!! The pool is fantastic, looks like a private one! The food is just ok I always feel home when I am in Movenpick Tunis du lac Please keep up the great job !

Dear Guest, That sounds like a wonderful experience! We're thrilled that you had a fantastic journey at Mövenpick Tunis du Lac. It's fantastic to hear that the quality of service remained consistent from check-in to check-out. Your appreciation for Nawal's amazing work at the spa is truly appreciated. We're glad you enjoyed the fantastic pool and the homely feeling our hotel provides. Thank you for your feedback about the food; we're always striving to improve. Your support means a lot to us, and we'll definitely keep up the great work to ensure your next visit is just as exceptional!

Good place near by airport

トリップアドバイザーの評価 4.0/5

Jet40254532295 ビジネス - トリップアドバイザー認証口コミ

The hotel is nice close to the airport , staff is really friendly and room was really nice - as well the spa was great good service and very clean - only problem non alcohol is serve a little bit a pity for a business hotel but we manage to go out to place who serve alcoholic drinks - but it is a nice hotel .

Dear Guest, It's great to hear that you found our hotel convenient due to its proximity to the airport! We're delighted that you enjoyed the friendly staff, the comfortable rooms, and the great spa services. We appreciate your understanding regarding the limitation on serving alcohol and are glad that you were able to find alternatives nearby. Your feedback is valuable, and we'll take it into consideration as we strive to enhance our services. Thank you for choosing our hotel, and we hope to welcome you back in the future!

との提携 TripAdvisor

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