Novotel Tunis 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 915 件のレビュー

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Novotel Tunis - Image 1
Novotel Tunis - Image 2
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Avenue Mohamed V, 1002 TUNIS, Tunisia

説明

ホテルのその他の情報

  • A 15-minute drive from Tunis-Carthage airport

  • Roof fitness room

  • Hammam and massages (fee applies)

  • Free Wi-Fi

  • Private covered parking

当ホテルの客室

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ホテル所在地

Novotel Tunis

Avenue Mohamed V
1002 TUNIS
Tunisia

GPS:36.811634, 10.184235

電話番号
ファックス +216 71 832 555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  915 件のレビュー

トリップアドバイザーの評価  4.0/5  521 件のレビュー

ベッドが快適　セキュリティが安心　大事な仕事にフロントでタクシーが手配してもらえなかった

お客さまの声 3.5/5

匿名 ビジネス - 確認済みレビュー すべて

部屋は広くベッドが快適。メーカーと品名を教えてもらいたい。 外にセキュリティがいて安心だった。 大切な仕事の朝にフロントでタクシーが呼んでもらえず焦った。 朝食はとても美味しい。夕食のえびも美味しかったがかぼちゃスープが美味しくなかった。

Dear Mrs N., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

Review only based on lack of responsiveness

トリップアドバイザーの評価 1.0/5

Quest11072994453 トリップアドバイザー認証口コミ

First Impression is the Last Impression. I've never stayed here, however, I can already sense that my experience would have been far from satisfactory. The hotel’s service left much to be desired, particularly in terms of communication. Lack of Responsiveness is one of the Hotel's major issue. It's failure to answer phone calls and emails despite multiple attempts to get in touch for both pre-arrival queries and in-stay requests, I received no response. This lack of communication is unacceptable, especially for a hotel that positions itself as a mid-range to premium option.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MT

Amazing stay

トリップアドバイザーの評価 5.0/5

Scenic09841367838 ビジネス - トリップアドバイザー認証口コミ

This was my second time staying at this place. It was again for business. As I wrote in my first review, amazing location close to everything (airport, city center…etc), amazing and helpful staff. We held a confer at the hotel this time and the staff were very helpful. The conference hall had everything we needed. It was clean and we found it ready before the kick off of our event which helped us a lot. We definitely stay there again. I think the only improvement can be having an option for included breakfast instead of charged as extra.

Great location for business convention

トリップアドバイザーの評価 5.0/5

Heike A トリップアドバイザー認証口コミ

All well! Great location. Friendly service. Great food. Clean rooms. Light and airy conference room. After work, I can especially recommend the professional spa treatments with lovely Souhir (great massages). Wonderful view from roof top terrace.

TRAVELURO & NOVOTEL TUNIS - IT'S A SCAM!!!!

トリップアドバイザーの評価 5.0/5

chrisDoncaster13 Solo travel - トリップアドバイザー認証口コミ

This is a letter I sent to TRAVELURO - beware of being scammed as you can read from other people who were not as fortunate as me! Should be 0 stars, but 1 star is minimum to make a review!! ******* Thankyou for refunding me within 10 minutes of making the booking for a £12 "special offer" against the normal price of £156 on "Booking com" for a 1 night stay in the NOVOTEL TUNIS! I was astonished to see the £12 back in my account so quickly! I broke my own rules by not first checking Trust Pilot, Trip Advisor and other review sites about TRAVELURO before I booked with your "disgusting company"! I see now "the scam"!!! You return this small amount of money, give me 10% "bonus" off my next booking which will encourage me to rebook with TRAVELURO at the Novotel or other hotels of this standard at a much higher "Normal" price. Then, that is when you will complete the scam by giving me a false sense of security with this refund and an apologetic letter explaining the "technical difficulties with the booking". I then make ANOTHER more expensive booking with TRAVELURO and never see my money again and the hotel concerned denies having any dealings with"TRAVELURO" when I arrive at the reception!! I have always used reliable Booking.com for 15 years travel to 45 countries without not even one problem!!! So thankyou for the £12 "refund" and in case you had any ideas about trying to obtain money from the card I paid it by - don't bother - the card is cancelled!!!! 😂 I shall also be warning all my contacts about TRAVELURO and the scam repeating that "if it looks to good to be true" then it probably isn't true! If this letter just stops only one person from being scammed, it will be a victory!!!! I only know of TRAVELURO on looking at NOVOTEL in Tunis! Be aware of this company when booking hotels, anywhere in the world!!! It certainly is brining the name of Novotel Tunis into disrepute with these "scam" bookings! ******* Happy travels and be warned! 👍

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 111 件のレビュー 9/10 ロケーション
  • 255 件のレビュー 6.3/10 客室
  • 356 件のレビュー 8.9/10 サービス
  • 9 件のレビュー 9.7/10 インターネット
  • 145 件のレビュー 7.9/10 料理
  • 105 件のレビュー 8.3/10 清潔さ
  • 95 件のレビュー 6.7/10 朝食
  • 37 件のレビュー 3.9/10 お値打ち度

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