Mövenpick Izmir

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 18

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Cumhuriyet Blv No 138, Pasaport, 35210 IZMIR, Turkey

Opis

O hotelu

  • Voted Turkey's Leading Business Hotel

  • City center location

  • Stylish and comfortable rooms

  • First-class culinary delights

  • Modular banquet and meeting rooms

Nasze pokoje

Lokalizacja hotelu

Mövenpick Izmir

Cumhuriyet Blv No 138, Pasaport
35210 IZMIR
Turkey

Pozycja GPS:38.42813, 27.134306

Telefon
Faks +90 232 484 80 70

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.8/5  Liczba opinii: 18

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 725

Privacy & Data security breach

Ocena na stronie TripAdvisor 1.0/5

L R Opinia zatwierdzona w TripAdvisor

I stayed at the Movenpick Hotel in Izmir with a group from September 21st to 23rd. While the hotel itself was lovely and the food was excellent, I must unfortunately report a serious incident. Someone who had access to my room stole my bank card details and used them to make a purchase on the RMS Beauty Turkey website. I am still in the process of resolving this with my bank, but no one from our group had access to my room, making this experience extremely disheartening. As a result, I have been robbed of over £300. The only time my wallet was left in the room was when I went down for dinner with the group. This incident has cast a shadow over what was otherwise a pleasant stay.

Dear Valuable Guest, I hope this message finds you well.We fully understand how distressing this must be and how it has impacted your experience.Following your report,we immediately conducted a thorough investigation,which included a review of our security camera footage and an analysis of the door lock access records for your room.Based on the findings,we have not uncovered any evidende that suggests this incident occured as a result of any actions by our team members.Our housekeeping staff,particularly the individual who serviced your room,has been with us for 9 years without any previous complaints or issues of the nature.Additionaly,it is important to note that in Turkey,online purchases cannot be completed without a confirmation code being sent directly to the cardholder's phone,especially when using a new or unfamiliar device.This adds an extra layer of security,making it unlikely that such an incident could occur without the cardholder's direct involvement.While we regret that this situation has cast a shadow over you stay,we would like to emphasize that there is no concrete evidence linking this incident to our hotel or staff.Please feel free to reach out to us if you require any further assistance.We truly value your trust in us and hope that,despite this incident,we can welcome you back in the future for a more positive experience. Best Regards.

Good service and friendly staff

Ocena na stronie TripAdvisor 5.0/5

Ensar S Opinia zatwierdzona w TripAdvisor

I stayed from 7th September 'till 9th september. The room and its contents were quite old, it had a bit oppressive atmosphere, you'd expect it to be better, nevertheless it was clean and comfortable. The staff was nice, and especially what made this stay 5* was the exceptional service from Melda. She guided me with excellent recommendations about the city, thank you.

Dear Valuable Guest, Thank you for taking a time to share your positive experience at Movenpick Hotel Izmir. We are glad to know that you were happy with the service provided by valued team members. Regarding your comment about the oldness of the rooms; We are conscious of the old-fashioned furniture in the rooms and would like to inform you that our renovation process is already started with small partitions such as rugs, frames, mattresses and pillows. Our executive committee members and the shareholders have worked on renovation budget and very excited to proceed with full renovation project to continue to provide luxury, modern and memorable experiences to our valued guests along with visitors. At Movenpick, our goal is to completely exceed your expectations on each trip to our hotel. Your feedback is highly valuable that gives us a great opportunity to improve the quality of our services that is our top priority. Many thanks again for your kind feedback. It will be always our pleasure to accommodate you at Movenpick Hotel Izmir. Sincerely, Hotel Management

Good facilities but staff service could be better.

Ocena na stronie TripAdvisor 3.0/5

Shirley A Couples - Opinia zatwierdzona w TripAdvisor

Our group was greeted with a young waiter handing around a refreshing lemon drink. The sort of thing I have seen in many other good quality hotels I have stayed at. That initial greeting setting the tone for the stay. Unfortunately this young waiter got bored part way through the job, put the tray down and meandered away. There was no obvious entreaty to his time by anyone senior - but just an abandonment of the duty. We were to have a set menu that evening. Our group entered the restaurant and were shown the general area to sit. Salad bowls were already on the table - standard salad with a vinaigrette dressing. We were served a tasty broccoli soup. Next up came some main courses. There were four tables in a row for our group. A number of our party do not eat meat but do eat fish with one or two being vegetarian. Fish - salmon on a bed of vegetables came out. Two staff were calling out the names of our group who were pescatarian. Unfortunately they only asked the first two tables. Those of us on the other two tables had to call the staff people back and ask for our fish. The person who got the vegetable stew was not that impressed with it and sent it back. I had to call a member of staff over to ask to have a drink. The staff did seem to be having a good time. It was good to see them enjoying their job - but it would have been even nicer if they had engaged with us in more depth. There was a sign on the lift door which said the Breeze bar had a happy hour between 6 and 8. It looked decidedly shut at 7pm. In fact a lot of the downstairs looked bereft of staff. The room was clean and as you would expect of this quality of hotel. There was a kettle and some tea bags. I was surprised when I tried to shut the curtain and it came off of the runner. I called reception and they said “oh you’ve pulled the decorative curtain”. So it might help those of us ignorant to such decor to both have a sign to say they are decorative and to put a stopper in the runner to prevent them coming out. The facilities were good as to be expected of a 5 star hotel but the staff could have been a lot more attentive. Lovely people I’m sure but not entirely focused on customer service.

Dear Ms. Shirley, Thank you very much for sharing your constructive evaluation of the services you received from our hotel. We are very sorry that we couldn't meet your expectations regarding the service provided by our valued team members. We are a bit surprised regarding your kind comment about Breeze Bar as it is operating between 07:00 - 23:00 hours. It made us very happy to know that you were happy with the cleanness of the room. Regarding the decorative curtains, we have stoppers on the runners as per the standards however we have informed our technical team to double check all the rooms to avoid similar inconveniences accordingly. Please rest assured that your kind comments have been shared with related department heads to take serious actions. We would like to emphasize that your feedback is extremely valuable for the development of our work to continuously improve the quality of our services. Our goal is to completely exceed your expectations on your next visits. We will be happy to welcome you again at Movenpick Hotel Izmir. Sincerely, Hotel Management

Aegean Sea magic

Ocena na stronie TripAdvisor 5.0/5

SusanC4948 Opinia zatwierdzona w TripAdvisor

Izmir is a delightful town and the Movenpick Izmir is only a block away from the Aegean Sea. We were here for two nights and enjoyed walking along the seaside promenade taking in the sights in both directions. There is a market area about a kilometre in one direction (near the clock tower) and a restaurant strip about the same distance in the other direction. There are a couple of supermarkets within a block as well and looking over the Aegean Sea is magical. Izmir is also one of the warmer spots in Turkey in March. Our room 415 didn’t have a sea view but was quiet even with the windows open because it was away from the main roads. The room had a queen bed and queen size doona. There's a luggage rest and hanging space, large desk and chair as well as a comfortable arm chair with leg rest/stool and small table. It had a small TV, bar fridge, coffee and tea making facilities. Lighting in the bedroom is three lamps, two bed head reading lights, a desk light and a light in the hanging space. Power points are by each side of the bed and above the desk. The bathroom had a shower over a bath and a decent sized sink with mirror. The hotel WIFI login starts with the option for member login, next you can login with phone number before, at the bottom, the option to login with just room no and surname can be found. Just a note that a mis-capitalization of the surname had to be resolved by reception to allow a future attempts to connect to work. There is an air conditioner / heater in place but, as in common in Turkey, it is a central system which can either heats or cools the whole building so no cooling is available in winter. The double glazed windows can be opened which we needed to do when the heating rocketed up to 31 degrees after we tried to change it from 24 degrees to 21 degrees. We were given a fan, opened the windows and turned the heating off and managed to get the temperature down. It was then we realised it was the same in most Turkish hotels but still don't understand why lowering the thermostat resulted in the such extreme heating here! Lesson learnt. After this, in Turkish hotels we just turned the air conditioner / heater off completely. There was a bar on the 11th level with sea views but we didn’t try it. The buffet restaurant for breakfast had a range of hot foods, cereals, breads, etc and the food was nice. They always had some Turkish specialities and supplied sparkling water and Bircher muesli we hadn’t seen elsewhere. The restaurant had views at ground level so you can people watch.

Dear Valuable Guest, Thank you very much for sharing your evaluation of the services you received from our hotel. We would like to inform you that we will be very excited and happy to welcome you to our hotel again and we will do our best to meet your expectations on your next stay. Best regards, Hotel Management.

Comfortable rooms, good location

Ocena na stronie TripAdvisor 4.0/5

Charles_and_Susan Opinia zatwierdzona w TripAdvisor

This was one of the hotels on our tour of historical Turkey. Our evening meal was in a separate room on the 10th floor along with other group guests. It just felt like we were being hidden from view. The food was good, except for the one vegetarian meal requested which seemed to cause a problem. Her meal took ages to arrive and when it did it was just tastless pasta. Rooms are good and the location is good - went for a walk along the harbour front after dinner. Breakfast is a good selection.

Dear Charles and Susan, Thank you very much for taking the time to tell us about your experience at Mövenpick Hotel Izmir. We are deeply sorry to see that your restaurant experience did not meet your expectations. We have forwarded your comments to our Executive Chef and F&B Manager. We want you to know that your comments will be taken seriously and necessary actions will be taken. At Mövenpick, we strive to offer a superior service experience to each of our guests; Therefore your feedback is very important to us. Our goal is to completely exceed your expectations on your next visits. Your feedback is very valuable and we thank you very much. We will be happy to welcome you again at Mövenpick Hotel Izmir. Regards, Hotel management

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 304 Liczba opinii 9.5/10 Lokalizacja
  • 351 Liczba opinii 6.3/10 Pokój
  • 385 Liczba opinii 8.9/10 Obsługa
  • 5 Liczba opinii 6.5/10 Internet
  • 170 Liczba opinii 7.9/10 Czystość
  • 162 Liczba opinii 3.2/10 Klimat
  • 105 Liczba opinii 7.1/10 Śniadanie
  • 69 Liczba opinii 3.7/10 Udogodnienia

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