Swissôtel Büyük Efes İzmir 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 5 587

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Gaziosmanpasa Bulvari No 1, 35210 ALSANCAK, Turcja

Opis

O hotelu

  • Located at the heart of the city of Izmir

  • Discover a living, breathing gallery of more than 800 masterpieces from around the world.

  • Pürovel Spa & Sport facili,es over 5.500m² with an outdoor & indoor pool.

  • Büyük Efes Convention Center includes 19 meeting and conference rooms.

  • Three restaurants & two bars present a selection of traditional and contemporary cuisines.

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Lokalizacja hotelu

Swissôtel Büyük Efes İzmir

Gaziosmanpasa Bulvari No 1
35210 ALSANCAK
Turcja

Pozycja GPS:38.4278764, 27.1339936

Telefon
Faks +90 002324141010

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 5 587

Ocena TripAdvisor  4.6/5  Liczba opinii: 4 330

Certyfikat Doskonałości 2025

Great Hotel, all round lovely experience

Ocena na stronie TripAdvisor 5.0/5

Victoria O Opinia zatwierdzona w TripAdvisor

Softest beds, friendly staff, great location, in city centre, lovely gym... Just all round lovely experience... Ypu won't be disappointed

Used to be a nice hotel, but everything has changed. We are not coming back.

Ocena na stronie TripAdvisor 3.0/5

Ayca L Opinia zatwierdzona w TripAdvisor

We have been staying in this hotel for a total of 10 times over the last five or six years. This is a hotel we have been coming back to every time. Both the location has been perfect, and the service has always been top. This time something has changed. We noticed it when checking in the first evening. Because we were Accor gold holders at the time of check in we were offered an upgrade to executive room and floor. We accepted this on the condition that this room was like the one we already ordered. Which was confirmed. It turns out that there is no difference between executive rooms and classic rooms, other than that these rooms are on the fifth floor. The only real difference is that you get access to the executive lounge when staying in an executive room. But here is the snag: when you are upgraded, you don’t get access. You only get the room, which is the same as every other room facing the garden. same amenities, same location. same size. So bear in mind that if they offer you an upgrade this is just bogus. You won’t get any upgrades really. It’s like putting you in business class in a flight with economy food. We have been staying here many times, and our stay is always a week or more. Earlier we have been recognized as such, and there has always been a small token of this in the room like cheese, fruits or a bottle of wine. This time - nothing. Furthermore, we have always felt that we are staying in the luxury hotel. But the service this time is just bad. There are a few things they do that. I do not understand, for instance, that they try to get into the room twice a day to service. Should be a note to hang on the door to say that you don’t want to room service without using the do not disturb, but there was no such thing in the room. so we used to do not disturb sign, and every time we did this there was a note written rather aggressively that they didn’t get into the room. The times that they did get in, they didn’t replace water, coffee or anything. We had to call and get those things sent up. Another thing is that we realized that the cleaning staff actually go through our Private stuff, move them around add arrange them as they wish. We actually don’t find this OK. Upon arrival, there was an issue with the water in the shower, merely dripping and not running properly. After a few days, the toilet started running uncontrolled. So we called maintenance to fix both things, turns out what they did was turn off the water to the toilet and didn’t touch the shower. It was quite a surprise to come to the toilet, do your stuff and find that the water has been shut off. Took the maintenance guy about 45 minutes to fix it. We used to think that the spa and work out area was really good. The quality of this hasn’t changed, but a couple of times now we have had happened to us that they give us a locker, and they take note of which locker they give us. While we are in the spa, they empty the locker and lock it. at one time, I actually had it happen that another guest had gotten my locker, and all my belongings included credit cards and phone was taken out and given to the reception. They have no explanation whatsoever why this happened. The staff in reception used to be very helpful and polite, but this time I felt that we were more of a nuisance than actually guests at the luxury hotel. We took it up with the manager on duty, but it was no help. We got a nonsense answer About them taking everything seriously and that was it. By the way, take a look at the complaints on TripAdvisor. Every single one is answered by stamped statement saying that they reg that they didn’t fulfill our wishes and look forward to see us again. The exact same words that we got as response in our email. Finally, a little warning. You may be tempted to help yourself to a small bottle of wine from the minibar in the room. This 0.375 L bottle of red wine local produce will cost you €55, around US$60. The same wine can be bought across the street for 170 Turkish lira , around 4 US$. I think this is the highest minibar price I’ve ever seen. It even beats Oman where it was quite expensive, but not like this. And finally a word to whoever reads this from the hotel: I would really appreciate if you either do not respond or respond with a real answer. If you only want to put a stamped answer like you do on everybody else, then please don’t bother. Anyway, we are not coming back to this hotel. Which is sad, because we normally go to about one or two times every year.

perfect

Ocena na stronie TripAdvisor 5.0/5

Nilgün Ç Opinia zatwierdzona w TripAdvisor

I stayed at Swissotel Büyük Efes İzmir for two nights on a business trip, and the experience was excellent from start to finish. The hotel is perfectly suited for business travelers, with a calm and professional atmosphere that makes it easy to relax and focus. The room was spacious, very clean, and comfortable, with everything needed for a productive stay. The Wi-Fi was fast and reliable, which is essential for work, and the overall soundproofing ensured a quiet night’s sleep. The location is also ideal, offering easy access to the city while still feeling peaceful. The staff were professional, attentive, and always helpful, which really added to the quality of the stay. Breakfast was varied and high quality, providing a great start to the day. Overall, Swissotel Büyük Efes İzmir exceeded my expectations, and I would definitely choose it again for future business trips.

Dear Guest, Thank you very much for your kind feedback. Your comments are very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. Thanks to those valuable comments, our team works even harder to keep our guests satisfied. We would love to see you soon in our hotel again. Sincerely, Guest Relations

Ecem

Ocena na stronie TripAdvisor 5.0/5

Fábio C Opinia zatwierdzona w TripAdvisor

Thank you so much to ecem and nilgun at the reception the swevicewas amazing I truly enjoyed all of it. Will definetly come. Back

Dear Guest, Thank you very much for your kind feedback. Your comments are very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. Thanks to those valuable comments, our team works even harder to keep our guests satisfied. We would love to see you soon in our hotel again. Sincerely, Guest Relations

Excellent Stay at Swissotel

Ocena na stronie TripAdvisor 5.0/5

137karlr Opinia zatwierdzona w TripAdvisor

I had an amazing stay at Swissotel in Izmir! The breakfast was absolutely delicious with a great variety of options. The gym is well-equipped and perfect for a good workout. The rooms are spacious, clean, and very comfortable. What really stood out was the incredibly friendly and helpful staff – they made the experience even better. Highly recommended for anyone visiting Izmir!

Dear Guest, Thank you very much for your feedback. Your feedback is very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future. Kind Regards, Guest Relations

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 421 Liczba opinii 9.2/10 Lokalizacja
  • 1 759 Liczba opinii 8.6/10 Pokój
  • 5 407 Liczba opinii 9.4/10 Obsługa
  • 21 Liczba opinii 8.1/10 Internet
  • 1 133 Liczba opinii 9.3/10 Czystość
  • 1 120 Liczba opinii 8.5/10 Jedzenie
  • 1 113 Liczba opinii 9.1/10 Śniadanie
  • 726 Liczba opinii 8.9/10 Klimat

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