Mövenpick Ankara 5 sterren

Gezinsvriendelijk Ecogecertificeerd

Sayın Sezgin Sertoğlu, Ankara ziyaretinizde Mövenpick Hotel Ankara'yı tercih ettiğiniz için çok teşekkür ederim. Hizmetlerimiz ile ilgili nazik iltifatlarınızın bizleri son derece mutlu ettiğini ve konuklarımıza her daim daha da iyi hizmet sunmak için cesaretlendirdiğini bilmenizi isterim. Sizi en yakın gelecekte tekrar ağırlamak ve bir kez daha güzel anılar yaratmak için sabırsızlanıyoruz. Saygılarımla. Alp Mahir Akyüz Genel Müdür

Dear Guest, Thank you for choosing to stay at Mövenpick Ankara and for taking the time to share your comments regarding your recent stay at our hotel. We are indeed delighted to learn that you have in general enjoyed the time spent with us. Please allow me to kindly offer my personal assistance in case you kindly consider any further services which may enhance your next experience. We look forward to welcome you back at Mövenpick Ankara in the not too distant future as our entire team will once again be dedicated towards your comfort and well-being. Kind Regards, Alp Mahir Akyuz General Manager

Dear Ernestof2015, First and foremost, my most sincere apologies for not being able to meet your expectations during your stay. We always strive to assure that all of our guests are provided highest quality service standards and any dissatisfaction is promptly taken care of. Therefore, I do wish that we were informed about the discomfort during your stay so that we could have acted and ensure your satisfaction. We have investigated the details of dinner service and revealed that you have ordered to prepare your meal differently in accordance with your special diet and regretfully that may have led to a different taste. You may trust that our sea food products are especially appreciated by our guests and once again I wish we had the opportunity to better understand your expectation and provide service accordingly. I surely feel your concern about the noise however please allow me to highlight that we are at the very center on the capital city, adjacent to luxury restaurants and shopping malls, with proximity to embassies and business centers thus have direct access to metro and main streets. Inevitably we experience a certain level of noise only in our front side rooms despite our strong noise isolation. For your future visits we would be more than happy to provide you with rooms on a different side of the building which will secure quietness. On the other hand, I am dismayed to learn about your discomfort in regards to the preparation of your room and once again I regret that we did not have the opportunity to work on this matter during your stay. Please trust that the cleanliness is always our top priority thus process is executed in line with highest global standards. We have certifications and periodical audits from globally esteemed experts. This shortfall has been an unfortunate occasion which does not represent our standards and we will certainly action on this matter immediately to avoid similar situations. Furthermore please be assured that we very carefully select team members with competitive language skills and all our management team as well as the duty managers are fluent in English yet ready to serve whenever any assistance is needed. As you have kindly mentioned, due to the limitations in the region there may be a certain level of language barrier with certain departments therefore I kindly request your understanding. Last but not least, even though our gym area is rather cozy, we indeed offer main equipment such as treadmills, vertical & horizontal bicycles, rowing machine, free weights and multi-purpose chess & leg press machine. Once again I am sorry that we could not realize your discomfort at the time of your visit and I indeed wish to welcome you back in the future with another opportunity for creating better memories. Sincerely yours, Alp Mahir Akyuz General Manager

Dear F. V., Your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Mövenpick Ankara. Nothing is more important than the well-being of our guests therefore your complimenting evaluation has been a great motivation thus encourage us to strive for providing even better service every day. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Kind Regards, Alp Mahir Akyuz General Manager

Sayın Ufukonder, Değerli zamanınızı ayırarak deneyiminizin detaylarını paylaştığımız için minnettar olduğumuzu bilmenizi isterim. Ziyaretiniz bizlere onur ve mutluluk vermiştir. Nazik iltifatlarınızı ismen belirttiğiniz çalışanlarımız ile gururla paylaştık. Bir sonraki Ankara ziyaretinizde tekrar görüşmek umuduyla... Saygılarımla. Alp Mahir Akyüz Genel Müdür