Hôtel Mercure Chantilly Resort & Conventions 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 433

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Hôtel Mercure Chantilly Resort & Conventions - Image 1
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Hôtel Mercure Chantilly Resort & Conventions - Image 4
Route D Apremont, 60500 VINEUIL SAINT FIRMIN, Francja

Opis

O hotelu

  • Resort on a 237-acre estate 30 minutes from Paris

  • Bars with views onto the 18-hole golf course & terraces

  • Wellness area: indoor and outdoor pool, fitness, sauna, steam room

  • Golf, tennis, MTB, ping-pong, pool, table foot., badmin., bowling, playgrnd

  • Conference area, 2,000m2, with full daylight

Nasze pokoje

Lokalizacja hotelu

Hôtel Mercure Chantilly Resort & Conventions

Route D Apremont
60500 VINEUIL SAINT FIRMIN
Francja

Pozycja GPS:49.201336, 2.489843

Telefon
Faks +33 3 44 58 50 11

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

A L EPICERIE CHANTILLY

A l'Epicerie Chantilly: gourmet and authentic. Daily buffet at noon, dishes to share every evening. Seasonal cuisine, cheese, raclette, BBQ and gourmet treats. Enjoy on-site or take home to cook!

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 433

Ocena TripAdvisor  3.3/5  Liczba opinii: 375

Nice but pricy

Ocena na stronie TripAdvisor 3.0/5

Anna J Opinia zatwierdzona w TripAdvisor

We attended a conference recently at your hotel, and even so many things were very nice, other aspects were not so. The hotel itself is immaculate, views terrific, indoor and outdoor pool & sauna great, conference facilities top notch, ample parking. The biggest downside was the price vs service. We stayed in the Golf and sofa room at £280 which for what it is is simply overpriced. The room is nice and bathroom too, just the setup was a bit clunky, Biggest disappointment is the 2 single beds in the large bed, feels a bit makeshift.. but very comfy I have to say. Breakfast and lunch were overall delicious with ample options so kids happy :) Dinner was disappointing and vague though; very confusing menu and you really cannot sell a risotto when there is no risotto in it. Fish and Chips very greasy. And again overpriced for what it is. On checkout we expected an itinerary so we could check a few things though just the final bill. Same at restaurant... My biggest complaint was that the hotel was way too warm. Sitting in the restaurant became unbearable at times.. is there no aircon? I think there is some work to do if you want to cater for international clientele with conferences. Lower the prices and less smoke and mirrors please. But overall a pleasant experience I do have to say

Dear Anna J, Thank you for sharing your feedback regarding your recent stay at Hôtel Mercure Chantilly Resort & Conventions. We are pleased to hear that you enjoyed our facilities and found the hotel immaculate, as well as the conference amenities to your satisfaction. We genuinely appreciate your comments regarding the room setup, as well as the dining experience. Your observations about the menu clarity and dish quality will be taken into consideration as we continually strive to enhance our offerings. We aim to provide a memorable dining experience for all our guests. Regarding the temperature in the restaurant, we apologize for any discomfort you experienced. We understand how important a comfortable environment is, especially during meal times. Your feedback is invaluable, and we will review our current climate control measures. We hope to welcome you back in the future and provide an even better experience. Best regards,

Very disappointing - frustrating experience

Ocena na stronie TripAdvisor 2.0/5

Albert3390 Opinia zatwierdzona w TripAdvisor

The hotel is very well located and to be fair the reception and bar are quite nice. But where to start? First upon checking in our room we discovered a big and sticky (apologies for the details) urine stain on the toilet seat. I then took a picture to show the receptionist, and his reaction was only to say "Let me see if I find someone to help, all housekeepers are on break", no apologies and no care in the world expressed. I then informed him we would be out the whole day so they had plenty of time to get it sorted...Back 4 hours later and the urine stains are still there... A kind receptionist upgraded us to a different room (she was very helpful), but that "privilege room" had a bathroom door broken, iron broken, tissue dispenser that fell out of its socket... definitely not a room I would have pay a premium to have. From an F&B perspective, the room service charges 5 euros per delivery!!! So if you order a wine glass at 7 euros it will cost you 12 euros (that is just crazy). On top of that, the restaurant (which is quite nice) is overly expensive (most items between 30-40 euros). In summary, this property is well located, great potential but definitely not well managed at the room and housekeeping department level.

Dear Albert Gdz, We thank you for taking the time to share your experience, and we are sincerely sorry to learn that your stay did not meet your expectations. We are pleased that you appreciated the location of our hotel as well as the services provided by the reception staff. However, we deeply regret the inconveniences you encountered regarding the cleanliness of your room and the condition of the facilities. We take feedback on our maintenance service very seriously, and we will review it to improve our service quality. Regarding the room service charges, we strive to remain competitive, but we understand that this may be perceived as a drawback. Your comments about our restaurant are also taken into consideration. We hope that you will give us another chance to welcome you under better conditions. Sincerely,

Comfortable rooms; friendly staff

Ocena na stronie TripAdvisor 5.0/5

Jeffrey N Opinia zatwierdzona w TripAdvisor

This is the most luxurious Mercure hotel we have ever stayed at. It is a big place located right on a golf course and very close to the chateau at Chantilly, yet it still feels like you are out in the countryside here. The room was large and comfortable. The check in staff were extremely friendly and helpful, our clerk even walked outside with me to show me where to park and where the spa was. This is a great hotel.

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. We are glad to learn that you enjoyed your stay with us, our place, our rooms and our staff. We are looking forward to welcoming you for another stay very soon. Best regards,

Average hotel, very limited restaurant in great location

Ocena na stronie TripAdvisor 3.0/5

favdk Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Great location, not impressed with service. The hotel is located approx 30 km north of Paris, 20 mins from CDG airport. It is in the country side, surrounded by fields and a golf course. The rooms are average and the minibar contains water and (full sugar) Softdrinks. The restaurant has a small choice of food and the staff struggles to speak pigeon English. They overcharged us in the end and nobody spoke good enough English to dort it. The restaurant has normal tables for the convention guests, but normal guest have to sit in very low chairs at a big coffee table. Same for breakfast.,if you are struggling to get up from a low chair use the room service, although the rooms have only 1 chair. One thing is sure: you have a quiet sleep.

Dear favdk, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. We are sorry that you did not enjoy completely your stay. We well took note that you enjoyed our location and the calm of the place. Nevertheless, we are looking forward to welcoming you for another stay. Best regards,

Close to Paris in a country environment

Ocena na stronie TripAdvisor 4.0/5

favdk Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Such a peaceful environment. The hotel stands majestically in the French countryside. A golf course next to the property ensures peace and quite,. It is a conference hotel , so you might expect a lot of people around. The rooms a pretty standard with a little fridge, including complimentary drinks. The hotel has a swimming pool and spa (not used). The restaurant is reasonable and quality is more than average. A paradise for cheese lovers!! The breakfast was more than continental, with a good choice of warm food (egg, scrambled egg, sausages and bacon), wide choice of bread and pancakes. Not really suitable if you don’t have your own transportation. Good accessibility for disabled travelers. Approx 30 mins from CDG, 15 mins from Parc Obelix , 60 mins from Paris Centre

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you for an other stay. Best regards, Arnaud Boinet - Directeur Général et l’Equipe du Mercure Chantilly

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 344 Liczba opinii 9.4/10 Lokalizacja
  • 658 Liczba opinii 7.3/10 Pokój
  • 924 Liczba opinii 9/10 Obsługa
  • 8 Liczba opinii 1.9/10 Internet
  • 312 Liczba opinii 8.4/10 Śniadanie
  • 256 Liczba opinii 3.8/10 Strefa wellness
  • 191 Liczba opinii 6.6/10 Czystość

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