Hotel Mercure Chantilly Resort & Conventions 4 Sterne

Such a peaceful environment. The hotel stands majestically in the French countryside. A golf course next to the property ensures peace and quite,. It is a conference hotel , so you might expect a lot of people around. The rooms a pretty standard with a little fridge, including complimentary drinks. The hotel has a swimming pool and spa (not used). The restaurant is reasonable and quality is more than average. A paradise for cheese lovers!! The breakfast was more than continental, with a good choice of warm food (egg, scrambled egg, sausages and bacon), wide choice of bread and pancakes. Not really suitable if you don’t have your own transportation. Good accessibility for disabled travelers. Approx 30 mins from CDG, 15 mins from Parc Obelix , 60 mins from Paris Centre

Terrible and actually revolting experience. I check in and get told I’d been upgraded - ok, no issues there. The room was okay but nothing special (I believe it was room 135). But I woke up in the middle of the night (3 AM) after a long trip to France, only to find a bedbug had bit me. I thought it might just be one, but I still cautiously checked. After flipping pillows and checking the sheets, I kept finding more. Finally I tore off the mattress cover and again more and more bugs. In short, the bed was COVERED IN BED BUGS. I went to the reception at 3AM and got a cold “sorry” and “here’s a new room”. The new room (room number 103) was not only a downgrade, but also next to a very loud power generator that buzzed every minute, non stop. Other problems: - The carpets are dirty and stained. - No power outlet in the bathroom. - The rooms are not sound proof at all, it’s a total lie. - Why put a coffee machine in the room if you are not going to provide pods? - Staff never greets anyone. Very cold and rude. - Despite the incident (I showed the staff photos of the bugs as proof at 3AM when I went to the reception) no compensation was offered. No discount. No apology. Literally nothing. This was a business trip and paid by my employer, but almost 1.000 EUR for 3 nights and having level of service and hygiene is despicable. You should be ashamed.

Empfang und Zimmer sehr gut und schön! Die Hotelanlage schön mit Ausbaupotential. Pool/Fitnessbereich etwas in die Jahre gekommen

This hotel was so overpriced. The rooms was sooooo small. The bed was comfortable and the place was clean but we would not stay here again. For the money one would expect a reasonable sized room. There was no place for our luggage, and no place to walk in the room at all.

- Ankunft Auto entladen bei viel Gepäck direkt vor Eingang nicht klar - Gepäckwagen erst nicht vorhanden, danach selbständig im 2. Stock geholt - Chaos bei Anreise Samstag nachmittag/abend; überall Gepäckstücke in der Lobby da nicht gut organisiert - Erste Zimmer 300 war stark parfümiert, sehr klein und im Detail im schlechten Zustand; getauscht; - Zweite Zimmer 116 war groß und im mittleren Zustand - Hohe Erwartungen bei dem hohen Preis, die leider nicht erfüllt wurden - Positiv war der Hotelpool innen, es fehlen noch mehr Haken auch in den Duschräumen zum Aufhängen Bademantel und Handtücher - Bademantel nur in einer Größe (deutlich zu klein) - Frühstück war ok, allerdings gibt es keinen Standard z.B. beim Omelette (einen Tag flüssig, anderen Tag frisch und perfekt) Fazit: Würde bei so einem hohen Preis das Hotel nicht mehr buchen