Novotel Medellín El Tesoro

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.543 ulasan

Jaminan Harga
Terbaik
Novotel Medellín El Tesoro - Image 1
Novotel Medellín El Tesoro - Image 2
Novotel Medellín El Tesoro - Image 3
Novotel Medellín El Tesoro - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

Deskripsi

Keistimewaan hotel

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Akomodasi kami

Lokasi hotel

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  2.543 ulasan

Peringkat TripAdvisor  4.5/5  859 ulasan

Great location and very comfortable

Catatan Tripadvisor 5.0/5

Rebeka M Friends getaway - Ulasan TripAdvisor tersertifikasi

Beautiful hotel, the gym is typical with nice equipment, spa treatments are available, amazing breakfast included with your stay and many staff speak English. Located adjacent to a very nice shopping mall which has everything you could want.

Dear Rebeka We hope you are fine. We want to thank you for taking your time to share your experience with us. We love you liked our hotel in general, the spa, the gym, and also the staff. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our beautiful city. Have a nice day. Sara Suaza VIP Concierge

Beautiful Hotel in Medellin

Catatan Tripadvisor 5.0/5

swoodruf Ulasan TripAdvisor tersertifikasi

What a beautiful hotel! We loved everything about it except our stay was too short! We could have used another day in Medellin, for sure! A friend and I had dinner at the restaurant on the top floor (which is not part of the hotel), and it was fabulous! If it is a weekend, definitely get a reservation! My room was large and roomy. All very new with lots of outlets. I enjoyed my stay there very much!

Dear Swoodruf We hope you are fine. We want to thank you for taking your time to share your experience with us. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel, and also our restaurant, which is actually part of the hotel. We hope you come back soon to our facilities to keep enjoying and having great times. Have a nice day. Sara Suaza VIP Concierge

Everything was perfect, until the last night.

Catatan Tripadvisor 4.0/5

MCTMASE Ulasan TripAdvisor tersertifikasi

Summary: a standout Novotel with excellent staff in a great and secure location, ruined by a rowdy neighbour. I liked: Staff - we were off to a great start as we were warmly greeted as we entered the property and immediate assistance was offered with our luggage. The young male staff member who checked us in was very friendly, explained the hotels services and advised we had received an upgrade to a room on the top floor (level 20) due to my Accor Gold status. Waiting in the room was a generous welcome amenity tray with multiple food and drink options. Prior to arriving I also arranged airport transfers via the front desk, this was seamless. Room/hotel - we enjoyed the large room that featured ample storage for luggage, nice views of Medellin and premium bathroom amenities. In the hallway near the elevators there was also a table with complimentary snacks and drinks that were refreshed morning and evening. Location - the hotel is directly connected to the El Tesoro mall via level 'PP' you can exit the hotel elevator and walk directly in to the shopping centre. Within the centre there are a variety of shops, bars and restaurants. We had no issues walking around the hotel area at day or night, area is very safe. Only downside is the immediate area is not super walkable, you'll need an Uber/Taxi and some had a hard time finding the hotel entrance to pick us up. Areas for improvement: Noisy neighbours - during our three night stay we unfortunately had some noisy guests on our floor who were loud and constantly disruptive in the corridor, thankfully it quietened down later at night and we ignored it. On our last night however we were woken around 2am by what sounded like construction, but it was the guest in the next room banging on the wall and playing music so loud it was audible in our room and in the hallway. For the first time in my life I called a hotel front desk to complain about another guest and to the hotels credit they had sent someone from security up within a few minutes. Security spoke to the noisy guest and thankfully the noise stopped. This experience left a bad taste in our mouth and we were tired as we checked out for our early flight in the morning. When checking out, this was not mentioned by the front desk team, I'm not sure they were aware but you'd think they'd check-in if a guest had that experience. Conclusion: Had it not been for our noisy neighbour, I would have given this property 5/5, so it was a real shame to finish on a low note. If I return to Medellin I'd happily stay here again and hope I have better luck with my neighbours. We stayed at multiple Accor properties during our Colombia trip, including the Sofitel in Bogota and I would say this hotel was the best one we stayed at.

Dear Mctmase We hope you are fine. First of all, we want to say thank you for sharing your experience with us. Your opinion is very important to our team since it helps us to evaluate our service and also to improve everything that can be better. We love that you had a warm welcome in our hotel by our staff. All of our guests are important to us, and that is why our team try their best to offer a great attention and service. We are glad you got an Up grade because of your membership. We are sorry you had noisy guests on your floor. We hope you give us another opportunity to serve you in the future. We trust the next experience will reach your expectations out. Come back soon. Have a nice day. Sara Suaza VIP Concierge

Amazing Stay

Catatan Tripadvisor 5.0/5

Jaqueline W Ulasan TripAdvisor tersertifikasi

Colombiana living abroad-this hotel is fantastic! The service is amazing-from the breakfast buffet to the front desk all the workers demonstrate a high level of care for the guests. It’s a very warm atmosphere located in a wonderful neighborhood where I have felt comfortable and welcomed since the first time I stayed 5 years ago. As I mentioned earlier all the employees are amazing but I would love to give a huge shout out to Juan Abaunza for his incredible customer service skills every time we visit. Do not hesitate to stay here.

Dear Jaqueline We hope you are fine. We want to thank you for taking your time to share your experience with us. For us, your opinion is very important, since it motivates us to be always better at our service. We love you liked your stay, the warm welcome and everything. We always do our best for our guests to feel comfortable and to always want to come back and visit us. We will extend your comments to all of our team, specially Juan. We know this will encourage him to continue giving an excellent service. We hope you come back soon. Have a nice day. Sara Suaza VIP Concierge

Comfortable, convenient hotel with a great rooftop bar

Catatan Tripadvisor 5.0/5

PatRode Couples - Ulasan TripAdvisor tersertifikasi

Upon our arrival, we were impressed with the stylish lobby of the Novotel that opens to the El Tesoro mall, packed with restaurants and shopping options. We enjoyed the expansive breakfast buffet, and found our rooms comfortable and quiet, great for light sleepers like us. The highlight of our stay was drinks and appetizers at the rooftop bar. With a view of the sparkling city lights, we enjoyed excellent cocktails prepared by Carlos and his crew. While we usually go for the classic martini, Carlos introduced us to some local innovations and helped us appreciate the Colombian cocktail culture. It’s worth a stop even if you’re not staying at the hotel.

Dear Pat We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We love that you liked your stay, and in general, our hotel. We will extend your comments to all of our team, specially Carlos and his crew. We know this will make them all happy. We hope you come back soon to our hotel. Have a nice day. Sara Suaza VIP Concierge

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 909 ulasan 9.7/10 Lokasi
  • 915 ulasan 7.8/10 Kamar
  • 1.422 ulasan 8.4/10 Pelayanan
  • 20 ulasan 3.8/10 Internet
  • 425 ulasan 7.5/10 Sarapan
  • 390 ulasan 7.9/10 Kebersihan
  • 204 ulasan 8.4/10 Suasana
  • 177 ulasan 4.5/10 Kesepadanan nilai

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