펄 디 오리엔트 호텔 캣바 - 엠갤러리 컬렉션 5성

고객 평점 (ALL 평가) 4.7/5 523 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
펄 디 오리엔트 호텔 캣바 - 엠갤러리 컬렉션 - Image 1
펄 디 오리엔트 호텔 캣바 - 엠갤러리 컬렉션 - Image 2
펄 디 오리엔트 호텔 캣바 - 엠갤러리 컬렉션 - Image 3
펄 디 오리엔트 호텔 캣바 - 엠갤러리 컬렉션 - Image 4
Cat Co 3 Beach, Cat Ba Town, Hai Phong city, 180000 하이퐁, 베트남

호텔설명

호텔 추가 정보

  • 모든 객실은 아름다운 바다 또는 산 전망입니다.

  • The first International 5 stars hotel on Cat Ba Island

  • Accessible from Hanoi or Quang Ninh province by bus, ferry or speedboat.

  • 깟바 스피드 보트 항구에서 불과 10분 거리

  • 하노이 또는 꽝닌 지방에서 버스, 페리 또는 스피드 보트 이용 가능

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호텔 위치

펄 디 오리엔트 호텔 캣바 - 엠갤러리 컬렉션

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 하이퐁
베트남

GPS:20.71624, 107.049699

전화
팩스 +84 225 3887 365

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 바
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  523 리뷰

TripAdvisor 평가  4.5/5  210 리뷰

2025으뜸 시설

A good choice.

트립어드바이저 평점 5.0/5

Colin F TripAdvisor 인증 리뷰

We stayed at Perle d'orient for longer than most people , 9 nights . We couldn't fault it, the Staff were polite with nothing too much trouble, the location ( even when you take into account the nearby building work as it dosen't encroach ) is only 15 minute walk into Cat ba town or a taxi from the bottom of the road that leads to the Beach, which is kept clean . It was chosen because it looked well appointed and interestingly set out , this didn't disappoint , the rooms the reception and dinning rooms having that old colonial feel , even though the hotel is only less than 10 years old...it shows the attention to detail. A good choice .

Dear Mr. Colin Foster, We very much appreciate your comments regarding your stay at the Perle d'Orient Hotel Cat Ba - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quynh Tran( Ms) Front Office Manager

Horrible, underwhelmed

트립어드바이저 평점 2.0/5

Bonny S TripAdvisor 인증 리뷰

This hotel is not like other M Gallery hotels. The waiting staff is not trained at an Accor and Mgallery standard, most cant comprehend English. Once you use the Hotel Chain name you have to maintain the standard. As a member Accor currently staying at the hotel i am underwhelmed. There are no non alcoholic beers or cocktails, The outside chairs are dirty at breakfast, the breakfast lacks basics such as nuts and bircher muesli. No assorted cheese or cold meats at breakfast. The guests are loud at night and i had to call at night to ask someone to help…if they are maintaining international costs they needed to maintain international standards as well. Sapa and Yen Tu are better.

Dear Bonny S Thank you for taking the time to tell us about your experience at the Perle d'Orient Hotel Cat Ba - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to email me direct by quynh.tranthinhu@accor.com for any further feedback that we can improve better our service. Once again, thank you for sharing your opinion with us; we look forward to welcoming you back again soon. Sincerely, Quynh Tran (Ms.) Front Office Manager

Horrible attitude of everyone in this hotel!

트립어드바이저 평점 1.0/5

Departure32291743582 TripAdvisor 인증 리뷰

We had such a horrible experience! Extremely rude and untrained staff! Least bothered and 0 for service. I had written an email asking them what best they can do for us since we were staying at their property for our 10th anniversary and when we reached the room nothing was done so I called the reception and asked them and they said too bad you should have written it in your booking email, I told them I had very much done that and they had missed it, later on a DND sign their staff is coming and knocking the door till we open it completely disturbing us and when I open the door they don’t even greet they just shove a plate of some dessert in my hand and walk off, after 20mins another staff comes and leaves a cake like they are doing us some favour! Then they ask us if they should decorate our room!!! Like why would you ask us that if u want to do it as a gesture from your side! Such terrible attitude! I had booked an appointment for a 60min body scrub which they finished in 35mins all rushed up not like they had some 10 ppl waiting I was literally the only one and still they rushed it up At checkout when we gave them feedback their manager did not even have the decent to meet us and listen to us and he/she just says oh offer them a free drop to the port! Like as if he is doing another big favour for us! We obviously declined because we did not want anything further with them. It’s definitely the best property on this tiny growing island and we expected the service to be excellent but sadly all we got was attitude and dissatisfaction!

Dear Mr. Saran, Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review regarding 10th anniversary and spa service not met your expectation. On behalf of Management team, I'm deeply apologize for the missed anniversary decorate to welcome you on your special day, we have tried to recovery our service by prepared a cake as our sincere apology and to wish you a happy 10th anniversary, however, our restaurant service staff nocked the door and disturbing you on your privacy time. This is unprofessional service that has made. We hope to get your empathy and we will improve to avoid same problem in further. Regarding on spa service, I have checked with spa therapy and was informed that you booked 45 Minutes for Green tea body scrub treatment and they has completed it on time as you came earlier 10 minutes before your booking time. As you checked out early, that's why we have no chance to see you on your departure. We has arranged the transportation to drop you to the port as our sincere gesture to apology for our mistaken service to make our guest feel comfortable and forgive us. Once again, We are truly apologize for the inconvenience and hope to get your empathy and we would take necessary steps to address this issue to improve our service in future. Please do not hesitate to contact me directly on email: quynh.tranthinhu@accor.com if you have any feedback or more request. I am here to assist and take care of you at anytime. I am looking forwards to to hearing from you soon. Thanks with best regards, Quynh Tran (Ms) Front Office Manager

Serenity

트립어드바이저 평점 5.0/5

Vacablh TripAdvisor 인증 리뷰

Beautiful accommodations. The people were fabulous. Because of the time we were there, it was very quiet. Not very many people. We practically had the place to ourselves. Would recommend coming in nicer weather. It was a bit chilly. The beach was amazing.

Dear Vacablh, Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

멋진 숙소

고객 평점 5.0/5

익명 커플 - 전체(All) 통지 확인

멋진 숙소 인테리어와 경치

Dear Ms Yang H., We very much appreciate your comments regarding your stay at the Perle d\\'Orient Hotel Cat Ba - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quynh Tran (Ms) Front Office Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 396 리뷰 8.8/10 위치
  • 581 리뷰 9.1/10 객실
  • 596 리뷰 7.8/10 서비스
  • 7 리뷰 9.3/10 인터넷 가격
  • 280 리뷰 9.5/10 조식
  • 247 리뷰 9/10 편의 시설
  • 228 리뷰 9.3/10 분위기
  • 190 리뷰 8.5/10 안락함

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주변에 있는 다른 시설

하이퐁 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.