Pearl Valley Hotel 4 étoiles

Dear Janene, Referencing numerous communications (via mail and one on one), one of which is from Gail’s on February 14, 2025, which clearly outlined the circumstances surrounding the Romero party’s stay at the hotel: Our GM, (Mynhardt de Jongh) personally met with Mr. Romero to discuss the situation; however, the interaction was unfortunately met with hostility and a lack of receptiveness. Despite this, he remained professional and presented the following options: 1. The guests could wait for the restoration of the water supply, which was a matter entirely beyond our control. 2. Alternatively, they could cancel the remainder of their reservation, in which case he offered a full refund for the unused portion of the stay and a 50% refund for the night of February 13, 2025. This offer was extended in good faith and was valid only on the day it was presented. The guests chose to remain at the hotel, thereby forfeiting the refund option. It’s also important to note that, contrary to our policies, they elected not to extend their daughter’s accommodation but instead had her stay in their room. While we genuinely regret the inconvenience caused, we must emphasize that the water supply issue was beyond the hotel's control. Nevertheless, we remain committed to providing all our guests with the highest standard of service, even in challenging circumstances. Given the above, and with all aspects now thoroughly addressed, we consider this matter resolved. Regards Mynhardt de Jongh General Manager

Dear CandiceGCT, Thank you so much for your glowing review and for choosing to spend your getaway with us at Pearl Valley Hotel! My team and I are absolutely thrilled to hear that your stay was seamless and luxurious from start to finish. It’s wonderful to know you enjoyed the peaceful elegance of your room, the relaxing amenities, and those block-out blinds—always a game-changer for quality rest! We’re especially delighted that you had such a great experience with our facilities and dining options. Your kind words about our team, and myself in particular, mean the world to us. I am truly passionate about creating memorable experiences, and I’ll be sure to pass on your heartfelt compliments to my team. It sounds like you made the most of every moment—from padel and poolside relaxation to evenings at the bar. I am so glad the atmosphere and service made you feel at home. My team and I will be absolutely thrilled to welcome you back again—and when you're ready for golf, our team will be more than happy to get you started! Warm regards, Mynhardt de Jongh General Manager

Dear 34769pete, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our beautiful property, spacious rooms, and excellent restaurant and bar facilities. It is wonderful to know that the stunning views from your balcony, along with our pools, golf course, and tennis courts, contributed to a memorable and relaxing holiday. We appreciate your feedback regarding the kitchen appliances and security gate process. Originally, the property was designed as holiday apartments, but it was later converted into a hotel operation. As part of this transition and following the Grading Council of South Africa’s requirements, self-catering facilities are no longer offered due to health and safety considerations. We value your insights and will continue to assess ways to enhance the overall guest experience. We sincerely apologize for the inconvenience you experienced with the availability of pool towels. This is not the level of service we strive to provide, and we are addressing the issue to ensure a smoother and more efficient process for all our guests in the future. Despite these challenges, we are delighted that you had an enjoyable stay and would both return and recommend our hotel. Your kind words mean a great deal to us, and we look forward to welcoming you back for another exceptional stay. Best regards, Mynhardt de Jongh General Manager Pearl Valley Hotel

Dear Jill101299 First of all, I would like to thank you taking the time to write a review. Guest feedback is of utmost importance that we as operators and owners of establishments are constantly reminded on areas where we are exceeding guest expectations and possibly lacking. We are glad to hear that you enjoyed a great course, however the hotel is an establishment on the estate, separate to the golf course and does not have any authority to comment on golf pricing. I must apologise with regards to the poor lighting on the walkway. During your stay we had an issue with a cable that malfunctioned, and we struggled to find a solution to the problem. Luckily the lights were fixed under 72 hours. Once again, we appreciate your feedback, and we do sincerely hope for you to be able to re-visit us soon. Kind regards Mynhardt de Jongh General Manager

Madame/Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Pearl Valley Hotel by Mantis. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Mynhardt de Jongh General Manager