BreakFree Cosmopolitan Surfers Paradise

BreakFree Cosmopolitan Surfers Paradise

Avis müşterileri puanı (ALL Puanlama) 4.1/5 357 görüş

Bir haritada görmek

Otel ekstraları

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Walk to Beaches

  • Walking distance to shopping and restaurant areas

  • Heated Pool

  • Free On Site Parking

ALLSAFE onaylı otel

Otelin konumu

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Australia

GPS:-28.002386, 153.428329

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Otel servisi

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Özetle
Otel içi
  • Servis aracı
  • Wi-Fi

Konaklama olanaklarımız

BreakFree Cosmopolitan offers apartment accommodation in the heart of Surfers Paradise, on Queensland's Gold Coast. Enjoy a spacious fully self-contained 1 and 2 Bedroom Deluxe Apartment with balconies, cable television, full kitchen and laundry facilities.

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Daha fazla bilgi edinin

ALL Puanlama  4.1/5  357 görüş

TripAdvisor Derecesi  3.5/5  529 görüş

Fabulous location

Tripadvisor puanı 5.0/5

950amaliap Couples - TripAdvisor onaylı yorum

Great staff great location great room. The tram is at your feet. Can get to beach in minutes and both supermarkets a few steps away. The rooftop is amazing to take up your meals. Although I would have loved early access to watch a sunrise 🌅. All in all fabulous place. 👌

Location good however rooms need a lot of maintenance

Tripadvisor puanı 2.0/5

DebVanHoek Aileler - TripAdvisor onaylı yorum

No internet Room needed maintenance / cleaning Rooms were very noisy Pool up on the roof not accessible( son is in a wheelchair) Needed to ask for cleaning products for the kitchen- still no tea towels so had to buy our own Reception area limited opening hours

Don’t do it…

Tripadvisor puanı 1.0/5

866kimf Aileler - TripAdvisor onaylı yorum

I had booked this accommodation for myself and my 2 teenage daughters to stay in for 7 nights. I was already a bit worried due to some unpleasant reviews but thought an email to the hotel might help us to not experience similar issues in which a reply from the hotel reassured us we’d be fine as we had booked a 2 bedroom deluxe room which were the most recent rooms to be refurbished. Ironically when we arrived we were told there was a short delay in checking in as it was still being ‘cleaned’ which we were more than ok with. Once we were able to enter our apartment firstly we were shocked at not only how small the apartment was, especially the size of the kitchen and living area (if you can call it that), but how filthy the apartment was. I’m talking marks on walls that could easily be wiped off, old Blu-tac on walls, dark long hair on the fresh new white rolled up towels on display, hair, fluff and dirt on the tiles next to the bed, handprints and blow fish marks all over the INSIDE of the sliding glass doors. The front of the stainless steel dishwasher and oven were both filthy, the cupboard that houses the apartment mop and broom; the mop head was dirty and the broom (OMG) was so filthy and full of hair/dust and dirt that if it was in your home you’d throw it out. The outdoor ‘balcony’ flooring was covered in moss/green muck. Oh and there was an apple under the tub chair in the ‘living area’ which we only found because we moved it to try and find a PowerPoint to charge a phone. Not only was the apartment filthy it was so small and completely unacceptable for a family to ‘comfortably live in’ for a week. Thank goodness my husband couldn’t come due to work commitments as there would have been no where for him to sit in the ‘so called living area’ as there was only one very small hard 2 seater short couch and a single tub chair - that’s it… far from relaxing. My teenagers said Mum we can’t stay here, I’d rather be at home in which I agreed. So we rang reception, told them our concerns, showed them photos we took (the poor girl on reception was so embarrassed, I kept reassuring her none of this was her fault), she showed us another room that we could possibly move to but it was pretty much the same so we made the decision to check back out that same afternoon and we left. I’ve travelled a lot and never ever have I even come close to leaving an accommodation that we had booked until this trip. Luckily we found another hotel that was nicer, cleaner and a much bigger apartment to move to that same afternoon. Looking back over the photos we are still shocked….

Beautiful midrange hotel in top position

Tripadvisor puanı 5.0/5

josephmH5629OS TripAdvisor onaylı yorum

We stayed 5 comfortable nights in June 2022 and have nothing but praise for the hotel and the staff especially the manager who looked after us like friends. We are very grateful to her. The hotel is clean and very reasonably priced for the central location and the facilities it offers.

Dear Joseph, We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Kylie

dissapointed

Tripadvisor puanı 3.0/5

Denise F Couples - TripAdvisor onaylı yorum

rude person on arrival air conditioner not good washing took so long to dry as dryer on timer rubbish room not empted lot of noise no carpet in lounge so floor very cold in cold months no face washers

Dear Denise, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie

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