BreakFree Cosmopolitan Surfers Paradise 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 284 görüş

BreakFree Cosmopolitan Surfers Paradise - Image 1
BreakFree Cosmopolitan Surfers Paradise - Image 2
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BreakFree Cosmopolitan Surfers Paradise - Image 4
3142 Surfers Paradise Blvd, 4217 SURFERS PARADISE, Australia

Açıklama

Otel ekstraları

  • Located in the heart of the bustling beachfront town of Surfers Paradise

  • Access to bars, cafes, restaurants and nightclubs to serve up that real holiday experience

  • Our outdoor heated pool is the perfect place to unwind all year round

  • We provide complimentary on-site parking

  • Enjoy the benefits of sports with your family with our basketball court

Konaklama olanaklarımız

Otelin konumu

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Australia

GPS:-28.002386, 153.428329

Telefon
Faks +61 7 5570 2389

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • %100 Sigara İçilmeyen Otel

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.9/5  284 görüş

TripAdvisor Derecesi  3.5/5  560 görüş

Very average

Tripadvisor puanı 2.0/5

LJHowa TripAdvisor onaylı yorum

The apartment was dirty, the vents full of dust to the point of the dust clinging to the ceilings, I told reception staff and they said they will send a cleaner the next day but nothing happened, dirty bathroom, mould on the ceilings, there was even a bucket under the laundry sink to catch the water from the leaking pipes that I had to empty in the middle of the night, if you want a relaxing holiday don't stay here, there's a nightclub across the Rd that seems to go everyday until the early hours even during the week, on the plus side the air-con worked well and the bed was comfortable and dishwasher was handy, staff were friendly.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great location and central to everything in Surfers Paradise

Tripadvisor puanı 3.0/5

Sarah P TripAdvisor onaylı yorum

A few downsides: the dishes and cutlery were dirty, requiring re-washing; no free wifi available on the first night as they are individual modems and there aren't sufficient modems to cover all bookings; the tap water was undrinkable; It was expected that we put all dishes in the dishwasher and remove our own rubbish. None of this I don't particularly mind but we weren't informed of all these things on booking, only just prior to check-out. I had to ask for more toilet paper and thankfully got there just in time before reception closed at 5pm. Also, the additional $8 card surcharge was not advised of at the time. On the Accor app, it stated I had paid my account in full but actually hadn't been charged when I queried it. And then an $8 charge on top, without any notification is fairly disappointing.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Worst experience

Tripadvisor puanı 1.0/5

Mark S TripAdvisor onaylı yorum

Unfortunately, I encountered several issues that detracted from my experience. The customer service was lacking; I struggled to get a response when I called for assistance. Additionally, the cleanliness of my room was below standard, with hair in the shower, marks on the walls and there was no towels or anything for the third person when we arrived. To make matters worse, the air conditioning unit did not function at all. When I let the staff know all the issues, there was no sympathy at all. One staff member I quote said “ we are not a 5 star resort, we are a 3 star resort what did you expect” this was after I showed him the photos and I asked if we could get cleaners to come up to re clean the room since the hotel rooms were fully booked out which the staff members said multiple times they would and it never happened. I will also attach photos for reference as I did show these to the staff. To top it off Elisabeth the general manager doesn’t respond back to emails. I have contacted multiple times and still have not heard back. Kobi from the reception, I have spoken to and has been great to deal with and is apologising for the lack of response I’m not getting but it’s not for to apologise for rather than the manager should be dealing with the situation.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

A "good stay".

Tripadvisor puanı 4.0/5

Murray B TripAdvisor onaylı yorum

Very central to everything on the Gold Coast. Cannot say much more. Worth the money. I cannot write 200 words that are required to complete this review..........................................................................!

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Perfect stay

Tripadvisor puanı 5.0/5

avvfsr Aileler - TripAdvisor onaylı yorum

Fantastic apartment with absolutely every thing you ever wish for. The roof top Pool was amazing. Thank you for the perfect stay and we will definitely be back. Everything from service to room to location was 10 out of 10. The staff were so friendly

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 230 görüş 9.5/10 Konum
  • 280 görüş 4.8/10 Oda
  • 142 görüş 7.3/10 Hizmet
  • 42 görüş 2.3/10 Wifi
  • 138 görüş 3/10 Konfor
  • 128 görüş 2.7/10 Hijyen
  • 28 görüş 7/10 Havuz
  • 17 görüş 2.2/10 Wellness Bölümü

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Surfers Paradise şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.