BreakFree Cosmopolitan 3 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.9/5 284 Bewertungen

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Beschreibung

Hotel-Extras

  • In der Nähe des Stadtzentrums

  • Einkaufsmöglichkeiten und Restaurants zu Fuß erreichbar

  • Einkaufsmöglichkeiten und Restaurants zu Fuß erreichbar

  • Beheizter Pool

  • Kostenlose Parkmöglichkeiten auf dem Hotelgelände

Unsere Unterkünfte

Lage des Hotels

BreakFree Cosmopolitan

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Australien

GPS:-28.002386, 153.428329

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Haustiere nicht erlaubt
  • Shuttle
  • 100 % Nichtraucherhotel

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.9/5  284 Bewertungen

TripAdvisor-Gesamtwertung  3.5/5  560 Bewertungen

Very average

Note Tripadvisor 2.0/5

LJHowa Zertifizierte TripAdvisor Bewertung

The apartment was dirty, the vents full of dust to the point of the dust clinging to the ceilings, I told reception staff and they said they will send a cleaner the next day but nothing happened, dirty bathroom, mould on the ceilings, there was even a bucket under the laundry sink to catch the water from the leaking pipes that I had to empty in the middle of the night, if you want a relaxing holiday don't stay here, there's a nightclub across the Rd that seems to go everyday until the early hours even during the week, on the plus side the air-con worked well and the bed was comfortable and dishwasher was handy, staff were friendly.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great location and central to everything in Surfers Paradise

Note Tripadvisor 3.0/5

Sarah P Zertifizierte TripAdvisor Bewertung

A few downsides: the dishes and cutlery were dirty, requiring re-washing; no free wifi available on the first night as they are individual modems and there aren't sufficient modems to cover all bookings; the tap water was undrinkable; It was expected that we put all dishes in the dishwasher and remove our own rubbish. None of this I don't particularly mind but we weren't informed of all these things on booking, only just prior to check-out. I had to ask for more toilet paper and thankfully got there just in time before reception closed at 5pm. Also, the additional $8 card surcharge was not advised of at the time. On the Accor app, it stated I had paid my account in full but actually hadn't been charged when I queried it. And then an $8 charge on top, without any notification is fairly disappointing.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Worst experience

Note Tripadvisor 1.0/5

Mark S Zertifizierte TripAdvisor Bewertung

Unfortunately, I encountered several issues that detracted from my experience. The customer service was lacking; I struggled to get a response when I called for assistance. Additionally, the cleanliness of my room was below standard, with hair in the shower, marks on the walls and there was no towels or anything for the third person when we arrived. To make matters worse, the air conditioning unit did not function at all. When I let the staff know all the issues, there was no sympathy at all. One staff member I quote said “ we are not a 5 star resort, we are a 3 star resort what did you expect” this was after I showed him the photos and I asked if we could get cleaners to come up to re clean the room since the hotel rooms were fully booked out which the staff members said multiple times they would and it never happened. I will also attach photos for reference as I did show these to the staff. To top it off Elisabeth the general manager doesn’t respond back to emails. I have contacted multiple times and still have not heard back. Kobi from the reception, I have spoken to and has been great to deal with and is apologising for the lack of response I’m not getting but it’s not for to apologise for rather than the manager should be dealing with the situation.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sehr ungepflegte Unterkunft

Note Kundenmeinungen 1.0/5

Anonym Freunde - Bestätigte Mitteilungen ALL

Beide Apartments waren dreckig. Besteck und Geschirr war nicht sauber. Ungeziefer, Kakerlaken im Küchen- und Wohnbereich. Klimaanlage scheint schon lange nicht mehr gereinigt worden zu sein. Daher besser auslassen. An den Fenstern sind alle Verriegelungen defekt.

Sehr geehrter Herr S. / Sehr geehrte Frau wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im BreakFree Cosmopolitan Surfers Paradise die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke BreakFree setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

Déçu

Note Tripadvisor 2.0/5

Ollivier C Zertifizierte TripAdvisor Bewertung

Bonjour, Nous avons séjournée au breakfree cosmopolitain . Nous avons étais déçu, l'appartement pas très propre, les chaises de table tacher et salle. L'appartement étais pas bien insonoriser tout ce qui ce passent dehors on longtemps. Les rideaux du salon et des chambres il étais pas propre. Il y a une piscine sur le toit qui est pas mal, la piscine aux première étage, pour ce détendre on n'oublie, juste à côté un jeu a élastique les personnes hurle. Pour un moment de détente aux bord de la piscine ou du spa pool on oublie. Le spa pool il n'est pas chauffée. Le seul point positif c'est qu'il est dans le coeur de surfers paradise.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

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  • 17 Bewertungen 2.2/10 Wellnessbereich

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