The Olsen Melbourne - Art Series 5 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.901 recensioni

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The Olsen Melbourne - Art Series - Image 1
The Olsen Melbourne - Art Series - Image 2
The Olsen Melbourne - Art Series - Image 3
The Olsen Melbourne - Art Series - Image 4
637 641 Chapel Street, 3141 SOUTH YARRA, Australia

Descrizione

I plus dell'hotel

  • Per parlare con un consulente per le prenotazioni, contattare il numero 1300 987 610

  • In ogni suite, l'arte di John Olsen e biblioteca d'arte.

  • Chapel Street, via dello shopping e dei ristoranti.

  • Sport e intrattenimento a Melbourne

  • Ristorante interno, bar e servizio in camera

Le nostre sistemazioni

Posizione dell'hotel

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

Coordinate GPS:-37.837909, 144.995693

Telefono
Fax +61 3 9040 1223

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.901 recensioni

Giudizio TripAdvisor  4.5/5  2.635 recensioni

Certificato d'eccellenza 2024

Disgraceful

Punteggio Tripadvisor 1.0/5

Gillian M Recensione certificata TripAdvisor

I have never experienced such poor treatment and unprofessionalism during my travels across multiple countries. I was denied access to my fully paid room because I did not have a physical copy of my credit card, despite having paid in advance. This requirement was NEVER communicated to me during the booking process. I presented a copy of my driver's license and my credit card on my phone, but I was still refused entry. The staff member, Pip, laughed at my distress, which was not only humiliating but also led me to leave without ever staying at the hotel, leaving me stranded in South Yarra. It was appalling to find myself on the street at 5:30 PM, with my bag in hand and nowhere to go, while the staff laughed at my situation from inside the hotel. I will never ever ever stay at an Accor hotel again, especially The Olsen in South Yarra. Your service, staff, and overall attitude towards customers are unacceptable, unprofessional and should be a source of shame and embarrassment for the entire Accor Hotel Group.

A far cry from a five-star experience

Punteggio Tripadvisor 3.0/5

rollcredit Recensione certificata TripAdvisor

Where to begin! While The Olsen promises a five-star experience, it certainly doesn't deliver one. I checked the car parking instructions on the website before we arrived, which said, "Prior to checking in, guests can enter by taking a ticket and showing this to the Guest Experience Desk when they check-in." We pulled up at the gate and there was no ticketing machine; simply an intercom that called reception who had to let us in, after checking all the details of our reservation (a frustrating process due to the poor sound from the intercom). Parked, we headed to reception where there was a lengthy wait to check in. We are Accor Plus members, but that didn't make a difference as there were two people on reception - one who wasn't checking anyone in! This was in what I imagine to be peak time, around 3pm. It was very slow. I'm not sure about anyone else, but a 'lolly bar' in reception is not my idea of an exciting or 'premium' guest amenity. Finally, we headed up to our room, passing a tray of used glasses on the floor at the start of the hallway. This same tray was STILL there the next day when we checked out. The room was clean and tidy enough, however the windows were filthy - we could barely see out of them. The view was surrounding buildings and the pool down below. Unluckily for us, the noise from the pool travelled upwards and there doesn't seem to be any great effort put into the window glazing as the noise from both the pool and traffic was extremely loud, through all hours of the night (traffic). The bathroom was very pokey and didn't have a proper sealing door - very uncomfortable given the lack of privacy using the bathroom. The toilet paper was the cheapest Who Gives A Crap rolls - they could at least pay for the premium ones, given it's supposed to be five-star!! While we didn't use the cooking facilities, only one hotplate on the stove was useable as the other one's knob was missing. Positives: the Mexican restaurant (Sam's) down the road from the hotel was the best Mexican I've ever eaten, and we also had an enjoyable breakfast at Two Birds One Stone on Claremont Street. The welcome drink we had in the hotel's restaurant was a good experience, with the chap who served us accommodating and friendly. Despite us discussing the car parking with multiple staff members, there was no car parking on our account on check-out so I rectified that so we could simply leave the car park! We won't be returning to this hotel and do not recommend it to anyone who's looking for a five-star stay. It's 3.5-4 max.

Location, location, location.

Punteggio Tripadvisor 4.0/5

Thierry H Recensione certificata TripAdvisor

The hotel and access is great and is overall pleasant in a no-frill environment. Rooms (and bathrooms are a little tired and the bed/mattress unfortunately extremely worn out and soft. Service is prompt, friendly and effective. The hotel could do with a bit of an update but the art, location and balconies in rooms are what you come for. The restaurant's service is great and very cordial.

Ottimo

Punteggio Tripadvisor 5.0/5

Cordiali_Saluti Recensione certificata TripAdvisor

Ho soggiornato diversi mesi in quest'hotel e mi sono sempre trovato come a casa. Personale cordiale e stanza molto pulita e accogliente. La cucina, considerando gli standard australiani, é molto buona e ricca di fantasia. Anche il servizio bar é di alto livello.

Hi Cordiali_Saluti, Thank you for staying at The Olsen and it was great to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Regards, Simon Coyne Front Office Manager

Dieci meno meno

Punteggio Tripadvisor 4.0/5

Marzia47 Da solo - Recensione certificata TripAdvisor

Forse mi aspettavo troppo avendo letto recensioni entusiastiche... in realtà la struttura era molto bella ma il panorama circostante era a dir poco depressivo. La camera era superaccessoriata ma con una patina di polvere che denotava un servizio non adeguato. Il personale alla reception non era di prim'ordine come ci si sarebbe aspettati, a parte una ragazza bruna che è stata molto collaborativa, omaggiandomi di un checkout serale.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 533 recensioni 9.1/10 Posizione
  • 1.005 recensioni 6.8/10 Camera
  • 857 recensioni 8.5/10 Servizio
  • 6 recensioni 2.6/10 Internet
  • 289 recensioni 5.3/10 Pulizia
  • 152 recensioni 6.1/10 Rapporto qualità/prezzo
  • 122 recensioni 7.5/10 Colazione
  • 90 recensioni 7.4/10 Piscina

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Tutti i nostri hotel a South Yarra

Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.