Art Series Melbourne – The Chen 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.3/5 727 Bewertungen

Art Series Melbourne – The Chen - Image 1
Art Series Melbourne – The Chen - Image 2
Art Series Melbourne – The Chen - Image 3
Art Series Melbourne – The Chen - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australien

Beschreibung

Hotel-Extras

  • Uneingeschränkter Blick auf die Geschäftsviertel-Skyline vom Dach mit Pool im 24. Stockwerk

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • 5 Gehminuten zum Epworth Private Hospital und Box Hill Hospital

  • Nationale, staatliche und regionale Regierungsbehörden in Laufweite.

Unsere Unterkünfte

Lage des Hotels

Art Series Melbourne – The Chen

850 Whitehorse Road
3128 BOX HILL
Australien

GPS:-37.817567, 145.118462

Tel
Fax +61 3 9131 0201

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Haustiere nicht erlaubt
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage

Swimmingpool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.3/5  727 Bewertungen

TripAdvisor-Gesamtwertung  4.3/5  591 Bewertungen

Zertifikat für Exzellenz 2025

Poor customer service, nonexistent housekeeping

Note Tripadvisor 3.0/5

Daphne W Familie - Zertifizierte TripAdvisor Bewertung

I booked this hotel for my parents and wrote in to tag their name to the stay. I got a reply back saying I had booked a member rate and therefore would have to pay extra to do so. I wrote back saying I had booked a non member rate and to check again. I get no reply for a week and then two days before check in, a response saying that they had checked and saw that I had booked the 'lowest available rate at the time'. Like, what is this response? Does not address the issue, doesn't apologise for the error, still unclear whether my parents are going to be able to check in or not. I ended up adding my parents name to the booking myself online and never heard back from customer service again. Shoddy service, zero effort, do not recommend. The stay itself was uneventful but my parents always met with an engaged dial tone whenever they tried to contact housekeeping. They ended up getting new towels themselves from a nearby cabinet. I will be putting my parents in the Avani nearby instead. Highly recommend them to others instead of this place.

Dear Daphne, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Good for local hospitals, comfy rooms

Note Tripadvisor 3.0/5

Holly_2tubbycats Geschäfts-<br>reisende - Zertifizierte TripAdvisor Bewertung

Visited whilst working at local hospitals. As a gold Accor member I received welcome drink and treats thank you. Good service from staff but not the usual Accor warm friendly welcome from other hotels like Novotel/Sebel/Pullman etc. Clean large room with good wifi. Hot shower with lovely soaps and moisturiser on bulk dispensers. No housekeeping but wasn’t an issue for my short stay. Good location near hospitals and shops if you want to eat your way through the awesome asian eateries.

Dear Holly, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again soon with a warmer welcome. Sincerely,

A Perfect Stay – Looking Forward to Coming Back!

Note Tripadvisor 5.0/5

Cruiser15127057613 Zertifizierte TripAdvisor Bewertung

This is our second time staying here, and my husband and I absolutely love it. The balcony offers an open view, and the room design and facilities are stylish and well-appointed. The toiletries are of high quality with a scent we really enjoy. The service is excellent, and both the gym and swimming pool are great. It would be even better if there were a hot water pool and a sauna. Looking forward to our next visit!

Dear Tea, We very much appreciate your wonderful comments regarding your recent stay with us. It is always a pleasure to receive positive feedback about our team and our facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Madeleine

It is like coming home each time we stay here!

Note Tripadvisor 4.0/5

Jodes A Zertifizierte TripAdvisor Bewertung

We stay at the Chen at least 3 - 4 times a year, as it is close to where our son lives. We have been doing this for several years now and it is wonderful to return each time and the little touches that the hotel provides. It is only small, but we prefer mugs for tea and coffee, the hotel ensures they are in our room each stay, even though they are not in every room anymore. As gold Accor members, there is always a welcome gift, which includes drinks for both of us. It always surprises me when some Accor hotels only provide one drink for the member not the partner. And a handwritten note welcoming us back. Our granddaughter spends some nights with us, this is never a problem, they are happy to provide whatever we need to accommodate this. The location is excellent! Next door to Box Hill Central, easy access to a tram straight into the city or the train. Lots of shops for anything you need plus close to Doncaster and Chadstone. Great restaurants with a variety of choice. The only issue we have had is that sometimes housekeeping can be a bit hit and miss, this varies between visits, and it is not often enough that we would choose somewhere else to stay at present. When we have had problems the on-duty manager is always receptive, last visit they came up quite late to help us troubleshoot a problem with the TV. It is one of the most welcoming hotels we have stayed at.

Dear Jodes, We very much appreciate your comments regarding your return stay with us. It is always a pleasure to receive positive feedback from our valued return guests. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you again soon for your next visit. Sincerely,

Tolles Hotel mit Blick auf die Skyline

Note Tripadvisor 5.0/5

Monja12345 Familie - Zertifizierte TripAdvisor Bewertung

Wir waren für 4 Nächte in diesem Hotel und sehr zufrieden. Alles sehr sauber und das Personal ist sehr freundlich. Das Hotel besteht aus zwei Türmen, in dem einen Turm gibt es einen Pool im 25. Stock und in dem anderen Turm gibt es eine kleine Dachterasse im 36. Stock mit traumhaften Ausblick auf die Skyline von Melbourne. Super Anbindung nach Melbourne, die Bahnstation ist nur ca. 10 Gehminuten entfernt. Neben dem Hotel ist ein Schopping Center mit Supermarkt.

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 485 Bewertungen 8.3/10 Lage
  • 642 Bewertungen 7.2/10 Zimmer
  • 501 Bewertungen 8.1/10 Service
  • 7 Bewertungen 6.1/10 Internet
  • 265 Bewertungen 5.6/10 Sauberkeit
  • 117 Bewertungen 8.5/10 Stimmung
  • 82 Bewertungen 8.1/10 Pool
  • 23 Bewertungen 2.9/10 Frühstück

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.