Mantra Twin Towns Coolangatta 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 2.314 görüş

En iyi fiyat
garantisi
Mantra Twin Towns Coolangatta - Image 1
Mantra Twin Towns Coolangatta - Image 2
Mantra Twin Towns Coolangatta - Image 3
Mantra Twin Towns Coolangatta - Image 4
Cnr of Griffith St and Wharf St, 2485 TWEED HEADS, Australia

Açıklama

Otel ekstraları

  • Ideal place to stay as close to all of the main attractions in Coolangatta and the Tweed Coast

  • Take a dip in the indoor or outdoor heated pool, or cook up a storm on the barbecue

  • Tennis courts, mini golf and fully equipped gym.

  • Walking distance to beach and shops/restaurants.

  • Mantra Twin Town's fitness centre has all the equipment you need for your work-out.

Konaklama olanaklarımız

Oda

Studio Room

  • 2 kişi maks.
  • 26 m² / 279 sq ft
  • Şilte 1 x Birleştirilebilir yataklar
  • Konaklama ekstraları: Balkon

Otelin konumu

Mantra Twin Towns Coolangatta

Cnr of Griffith St and Wharf St
2485 TWEED HEADS
Australia

GPS:-28.16863, 153.543645

Telefon
Faks +61 7 5536 8899

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

2 yüzme havuzları

What better way to start your morning with a refreshing dip in either indoor or outdoor pool before you rejuvenate in the spa or steam room.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  2.314 görüş

TripAdvisor Derecesi  4.0/5  6.547 görüş

Thank you

Tripadvisor puanı 5.0/5

Andrew B İş - TripAdvisor onaylı yorum

I initially was booked to stay for 7 nights for work purposes, but due to unforeseen circumstances, had to depart early. The staff were more than accommodating in assisting me, nothing was to much to ask. This was my 2nd stay, it’s now my preferred accommodation whenever I need to be in the area.

Hi Andrew, Thank you so very much for this glowing review of your stay here with us at The Sebel Twin Towns Coolangatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you when next you visit this beautiful part of Southeast Queensland. Sincerely Matt Thompson Assistant Manager

Dated, Skimpy & Disappointing

Tripadvisor puanı 3.0/5

635rodh TripAdvisor onaylı yorum

When we and our friends checked in here, their suite was ready but not ours. So we took our bags up to their suite. It was newly renovated, nice modern appliances and a modern bath with frameless walk-in shower. We were looking forward to seeing the same when we got the keys to our suite (having paid for the exact same class of room). OMG…when we went up to our suite an hour or so later, we were literally stunned by what they’d put us into. It was a wheelchair suite with the toilet, shower and laundry machines all in one big open room with a plastic shower curtain. The fridge was at least 30 years old. What a dump! We were EXTREMELY angry that they’d tried to foist this suite onto us. We immediately marched straight down to reception and demanded that they give us a suite similar to our friends. After waiting for 25+ minutes while “we’ll see what we can do”, they did put us into another suite with a great ocean view. That suite was not as modern and clean as our friends, but after the almost-nightmare situation, we were fine with it. Our friends soon discovered that their suite looked out on the garbage dumpsters, so they requested a view suite next day and surprisingly were given a nice view suite with similar newly renovated features. The king bed was comfortable, so sleep quality was good. We prepared most of our own meals during the week here, and facilities were very much lacking for that. For example, something as simple as salt and pepper? You get the little paper packets like you get at McDonalds. Dish detergent? Little packets of liquid soap that is so weak it doesn’t even bubble up and get soapy. No paper towels; the cutting knives were absolutely as dull as a spoon, just brutal to try to cut bread or fruit. Exactly 4 forks, so we had to continually wash them. Our air conditioning started acting up on our 2nd last day, but they did come in on Sunday and get it reset and working again. Breakfast wasn’t included with our suite, and they wanted a pricey $31 pp. With a grocery store nearby, we did our own breakfasts for probably ¼ of that price. In North America, resorts often have BBQ’s for guests to use. This place says they do too, but they certainly aren’t the gas grill BBQ’s that we expected. They are just a large griddle without a lid…not great for doing steaks and certainly no good for things like ribs or chicken legs. No spices or condiments in the suite, so we had to buy all of that. I wonder if the cleaners will leave our spices for the next guest, or just toss it? The bathroom vanity was okay, enough room for the 2 of us. The shower is old, and the glass was filthy when we arrived in the suite (see picture). There are a mix of owners and guests in the building, and it seems to be a residence for many very old and wheelchair bound residents. The elevators are very slow, and many times we were faced with only 1 (out of 3) elevators working. If I’d known more about this place, I would have given it a pass for accommodation. I think we overpaid for this place, and I would not recommend it to others.

Good Afternoon Rod, Thank you for providing feedback on your stay, I'm sorry to hear that your self contained apartment did not meet your expectations, I will pass your comments on the management team and we will work to rectify the issues you have raised. Kind Regards Natasha Evans Front Office

Not the best experience

Tripadvisor puanı 1.0/5

Liz T TripAdvisor onaylı yorum

Clean but unhelpful check in staff and having the two towers was confusing with the lifts and this wasnt explained. Got out of the lift and was on an empty floor, had to walk around 170M to find reception. Leaking shower discovered too late to report to get fixed. Checked out early as was disappointed with our stay. They just need check in staff to explain how the two towers work based on which one you are staying in and how to get back to reception - and have a smile on their face when they greet you.

Thank for providing your feedback. It sounds like you had a frustrating experience during your stay. It's disappointing when staff aren't helpful, especially during check-in. Clearer communication about the layout and lift access could definitely improve the experience. The leaking shower adds to the inconvenience, especially if you couldn’t report it in time. Your feedback will help us improve and hope we have the pleasure to welcome you back. Kind regards,

A relaxing short break

Tripadvisor puanı 5.0/5

872philip TripAdvisor onaylı yorum

Very good. We want to come back. Room was quiet and very clean, and the balcony was great for a quiet evening glass of wine. Location is excellent, convenient to shopping, and good for long walks. The harbour and bay beaches gave variety and were nice and close.

Thank you for reviewing our property and giving us high rating. It sounds like you had a lovely stay with us. A quiet, clean room with a nice balcony for evening relaxation is such a treat. It’s great that the location made it easy to enjoy shopping and walks, plus having both the harbor and bay beaches nearby adds to the appeal. It’s wonderful that you’re looking to return, and we can't wait to welcome you back. Kind regards,

Excellent stay

Tripadvisor puanı 5.0/5

Scott P TripAdvisor onaylı yorum

Upon walking in i was greeted with excellent concierge service then when entering my room it was so clean and the room was huge. I also asked for extra towels, sheets and trundle bed and it was all there when i walked in. I can't fault this place. I will book here again and again.

It is wonderful to hear you had an excellent stay, we hope to welcome you again soon

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 100 görüş 6.4/10 Havuz
  • 65 görüş 5.2/10 Wellness Bölümü

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Tweed Heads şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.