Mantra Sydney Airport bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 2.510 ulasan

Jaminan Harga
Terbaik
Mantra Sydney Airport - Image 1
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Mantra Sydney Airport - Image 4
3 Ross Smith Avenue, 2020 MASKOT, Australia

Deskripsi

Keistimewaan hotel

  • Terletak 800 m dari terminal Domestik atau 10 menit berjalan kaki

  • Hanya 4 km dari terminal internasional via antar-jemput seharga $7

  • Pemandangan landasan tanpa terhalang dari salah satu sisi hotel.

  • 30 menit naik taksi ke CBD Sydney

  • Area parkir mobil di hotel dengan opsi parkir jangka panjang.

Akomodasi kami

Lokasi hotel

Mantra Sydney Airport

3 Ross Smith Avenue
2020 MASKOT
Australia

GPS:-33.932831, 151.186755

Telepon
Fax +61 2 8398 0730

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Properti 100% Bebas Rokok

ON SITE RESTAURANT

restoran dan bar hotel menyajikan berbagai opsi makan siang dan makan malam sesuai rencana perjalanan Anda. Menu bergaya kafe dengan filosofi layanan santai. Layanan bar disediakan dari restoran.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  2.510 ulasan

Peringkat TripAdvisor  3.9/5  611 ulasan

Restaurant at the Mantra

Catatan Tripadvisor 3.0/5

Roam32664548712 Ulasan TripAdvisor tersertifikasi

Nice location poor aircon

Catatan Tripadvisor 1.0/5

Lee H Bisnis - Ulasan TripAdvisor tersertifikasi

Dear Lee, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your recent stay did not meet your expectations, and I want to sincerely apologize for the discomfort and inconvenience you experienced. We understand how important a comfortable room temperature and a quiet environment are for a restful night’s sleep. It’s disappointing to hear that the air conditioning system in both rooms was not functioning properly and that our team was unable to resolve this during your stay. I will personally follow up with our maintenance team to ensure this issue is addressed immediately. I also regret that we were unable to offer a more suitable solution at the time, especially after your move from an airport-view room. While we do our best to ensure guests receive the room type, they’ve paid for, we understand your frustration at not receiving a refund or acknowledgment for this change. This will be reviewed internally so we can better support our guests in similar situations in the future. Lastly, I’m particularly sorry to hear that your concerns were not met with the level of care and attention they deserved during check-out. This is not the standard of service we strive to provide. Please know your comments have been taken seriously, and we are taking steps to ensure improvements are made. If you’re open to it, I would welcome the opportunity to discuss your experience further and personally assist with any future stay. We’d love a chance to provide the experience you were expecting. Kind regards, Shaheen Dipa Assistant Manager

Small room and very disappointing restaurant

Catatan Tripadvisor 3.0/5

phildally57 Couples - Ulasan TripAdvisor tersertifikasi

Dear Phil dally, Thank you for sharing your feedback following your recent stay with us. While I’m glad to hear you found the bed comfortable and appreciated the convenience of our location, I’m truly sorry that the rest of your experience fell short of expectations. We understand how important a relaxing and enjoyable meal is—especially when travelling—and I sincerely apologize that your dining experience did not reflect the quality we aim to deliver. Your comments regarding the fish dish and salad presentation have been shared with our Head Chef for immediate review and follow-up with the kitchen team. Regarding the room size, all of our rooms are indeed compact, as clearly displayed on our website with accurate descriptions and photos. We aim to be transparent about what guests can expect, especially given our location near the airport where space is at a premium. While they are designed to be efficient and comfortable for short stays. We genuinely appreciate your honest feedback—it helps us identify areas for improvement, and we take it seriously. I’m sorry we didn’t meet the standard you’ve experienced at other airport hotels, and I hope you’ll give us the opportunity to provide a much better experience in the future. Kind regards, Shaheen Dipa Assistant Manager

The worst hotel in Australia

Catatan Tripadvisor 1.0/5

Joel R Ulasan TripAdvisor tersertifikasi

Dear Gjoelr, Thank you for taking the time to share your experience, though I’m truly sorry to hear how disappointing your unexpected stay with us was. We completely understand how frustrating it can be to have travel plans disrupted and to find yourself in a hotel not of your choosing. That said, we’re deeply sorry that your time with us left such a negative impression—from the comfort of the room to the dining experience and Wi-Fi reliability. Your comments have been taken seriously and shared with the relevant teams, particularly in regard to noise, bedding quality, service in the restaurant, and the value of the food credit provided. We strive to offer a welcoming and comfortable experience for every guest, and it’s clear we fell short in your case. While it’s disappointing to hear this has affected your view of not just our hotel, but of Accor properties more broadly, we do appreciate your honesty. Feedback like yours helps us identify where improvements are most needed. If there's anything further, you'd like to share, or if you're open to discussing your experience in more detail, please don’t hesitate to reach out directly. We truly regret that your stay was so unsatisfactory and wish you better travel experiences ahead. Warm regards, Shaheen Dipa Assistant Manager

Bad experience at Mantra Sydney Airport

Catatan Tripadvisor 1.0/5

genevieves935 Ulasan TripAdvisor tersertifikasi

Dear Genevieves, Thank you for taking the time to provide your detailed feedback. I’m genuinely sorry to hear about the issues you and your colleagues experienced during your recent stay with us. We sincerely apologize for the room allocation error and any confusion caused around your booking. While our intention is never to dispute what a guest has booked, it’s clear that this situation was not handled as it should have been. You deserved a better level of communication and service at the front desk, and I will personally follow up with the team to ensure that a more guest-focused approach is taken in situations like this. I also regret that your colleague received a room that did not meet cleanliness standards, and I completely understand how this, along with your experience, would impact your perception of our hotel. Please rest assured that we are addressing this internally with both our housekeeping and front office teams to prevent similar situations from happening again. We respect your decision to stay elsewhere for the remainder of your trip, though we’re truly disappointed to have lost your confidence. Our goal is always to provide a reliable, welcoming, and comfortable experience—especially for our valued corporate and frequent travelers—and I regret that we fell short this time. Your feedback is being taken seriously and used constructively to improve our service. Should your travels ever bring you back to the area, we’d appreciate the opportunity to welcome you again and provide the stay you expected from the start. Warm regards, Shaheen Dipa Assistant Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 977 ulasan 8.9/10 Lokasi
  • 1.382 ulasan 7.2/10 Kamar
  • 1.325 ulasan 7.8/10 Pelayanan
  • 20 ulasan 3.7/10 Internet
  • 724 ulasan 8.3/10 Makanan
  • 622 ulasan 6.2/10 Kebersihan
  • 230 ulasan 7.5/10 Sarapan
  • 122 ulasan 8.2/10 Suasana

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Semua hotel kami di Maskot

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.