ibis Sydney Airport bintang 3,5

I have never had such a bad experience with a hotel. Our flight was delayed & we missed our connecting flight so Qantas booked us (and other passengers) into this hotel. Upon arrival there were about 30 other people waiting to be checked in with only 1 person on reception. We had an infant with us who needed to be changed & fed but there was no care shown. In fact we were told there would be at least a 2 hour wait because rooms had not been cleaned yet. Finally got to our rooms after midnight. Our room was tiny but comfortable bed however the hotel common areas were dirty & generally unkept. I could never recommend this hotel. I could say more but too many things to list.

Checked in close to midnight not by choice. Long wait at carousell, shuttle service (which dropped us last). Was put in a ground floor room next to the road and carpark. The reply given when asked for another room: "You checked in late. The people who come first get the upper floors." The manner of speech is as if it is the customer's fault to check in late. This is absolutely silly. It's the people who check in last who need more desperately a quiet space to rest. Room also has an overwhelming sweat smell.

Hotel is a good airport offering. Clean and tidy rooms, quiet location, decent breakfast and well priced airport shuttle. It is within walking or bus distance from Mascot rail station and the shuttle works out cheaper than the cost of airport train. Would stay again.

Basic room and a short stroll to Mascot station and Domestic Terminal. Staff friendly and nice with Xmas welcome gift. Room adequate, a few stains on carpet here and there and slight smell to toilet. Bed/Tv all good. Fridge/iron/hairdryer used. Air con a little weak but did the job. $150 a night a bit steep for the quality I thought. Probably worth $100-$110 as it is a budget hotel. Did the job in the end so all good.

In general the hotel is dirty. Carpets in both the room and dining area are filthy. Black dust can be seen around air con ducts. Some type of animal crap was seen under dining table (photo attached).