Mantra Pavilion Hotel - Wagga Wagga 4 étoiles

For the price we paid for a "deluxe queen" it was pretty bad. First a "surcharge" of $4 was added to the tariff in spite of the money coming out of a debit card not a credit card. Carpet was stained, only one chair on the balcony that overlooks the picturesque car park. Dripping tap in the bathroom. A couple of bottles of water would have been nice and signs threatening to charge us if we took the yucky looking hand sanitizer, and we had to wash our wine and water glasses, once again threatening to charge if we didn't.Never heard of at other motels, housekeeping usually takes these. No tea towel to dry said glasses only a terry hand towel from the bathroom. Bed not too comfortable and noisy fellow guests late at night but motel desk closed so no way to report this. In spite of it being a Saturday, coffee shop and bar were closed. Plenty of other motels in Wagga.

The accommodation at the Mantra Pavilion is first class, with the added bonus of being pet-friendly. All Members of staff were friendly and eager to ensure guests had a pleasant stay. As we stayed more than one night, a tea towel would have been appreciated as we had to dry dishes with a hand towel from the bathroom. Also, why would such a classy hotel supply very cheap, thin and nasty toilet paper?

We pre booked and stayed for one night on our way through. The carpets are stained and there was a slight unpleasant smell. They had redone kitchen area. The rooms are quite dark. Bathroom was not redone and very old. We wont be staying here again.

Pet Friendly Warning - Confirm Final Pricing Before You Book! If you are planning to book here with a pet, be sure you confirm the final pricing - in writing - before you book. We had a one night stay booked, confirmed and paid for and on a Saturday afternoon, approximately 45 minutes before we were meant to arrive we received a phone call from the property confirming 1) our arrival time because the front desk was closing early (?), and 2) requesting a CC number for incidentals and the additional $50 pet cleaning room fee. The latter being the first we had heard of an additional charge above and beyond what was booked, confirmed and pre-paid. We were taken aback and not over $50 but the practice which left us no choice, late afternoon on a Saturday, than to submit to the property's practice. The well meaning employee who had the unfortunate responsibility to make that phone call did their best to explain the property's policy and suggested information about additional charges for pet cleaning was on the website. Frankly would not matter if said information is on the website (which we could not find after scouring the property's website) any and all charges other than incidentals should have been made clear at the time of the booking and pre-payment. All up, after the no notice, surprise additional charge, $247 for a one night stay in an average at best property in Wagga Wagga NSW is terrible value.

Just a motel ! Pathetic inclusions and false advertising ! We've stayed in many motels , all over Australia and Asia, BUT this is the worst! There is absolutely nothing positive to add ! If you have already paid for your room, it would be wise just to cut your losses and go somewhere else !